Account Manager

<p style="min-height:1.5em"><em>Education changes lives. But tech hasn’t lived up to its promise for the more than 1 billion students in school around the world - at least not yet. At Kognity, we’re here to change that.</em></p><p style="min-height:1.5em">We're a 125-person EdTech scale-up powering learning in 140+ countries, helping students and teachers thrive through an intelligent platform that combines rich, interactive pedagogy with smart AI and data.</p><p style="min-height:1.5em"></p><h1><strong>Why join Kognity?</strong></h1><ul style="min-height:1.5em"><li><p style="min-height:1.5em"><strong>Work on problems that matter </strong>– Your work directly influences the lives of teachers and students in over 140 countries. The scale is global, and the outcomes are tangible.</p></li><li><p style="min-height:1.5em"><strong>High ownership, high expectations</strong> – You are trusted to take initiative, make decisions and drive outcomes. Responsibility comes early, accountability is real, and results matter.</p></li><li><p style="min-height:1.5em"><strong>A fast-moving, high-performing team</strong> – You will work with smart, driven colleagues across the globe on complex problems. Standards and expectations are high, feedback is direct, and the pace is fast.</p></li><li><p style="min-height:1.5em"><strong>Continuous growth is the baseline</strong> – Everyone is expected and supported to learn quickly, improve constantly and raise their own bar. If you enjoy responsibility, momentum and meaningful challenge, you will thrive here.</p></li></ul><p style="min-height:1.5em"></p><h1><strong>What you'll do:</strong></h1><p style="min-height:1.5em">You'll own a global school portfolio with genuine autonomy to shape how high-volume account management works at scale. AI and automation are central to the role, giving you a visible impact beyond your own role. You'll also travel across the world, building direct relationships with customers beyond email and calls.</p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Own a portfolio of 150-300 school accounts in the €2-6K segment, running proactive check-ins and acting on customer health signals to drive retention</p></li><li><p style="min-height:1.5em">Identify and implement AI and automation workflows to reduce manual effort in account management operations and share best practices with the wider team</p></li><li><p style="min-height:1.5em">Work within our evolving AI-native CRM system to flag risk early, log touchpoints ahead of renewal windows, and prioritise accounts by risk based on portfolio data and health signals</p></li><li><p style="min-height:1.5em">Support the Customer Success and Customer Engagement teams to ensure account managers own relationships with school leadership while ground-level teachers are supported through dedicated resources</p></li></ul><h1><strong>What we're looking for:</strong></h1><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Prior experience in a SaaS account management or customer success role, with a demonstrated understanding of what good renewal and retention motion looks like in practice</p></li><li><p style="min-height:1.5em">Proactivity and ownership mentality, with the ability to thrive in ambiguity and work effectively within systems that are still evolving</p></li><li><p style="min-height:1.5em">Genuine curiosity about AI tools and automation, with evidence of having independently explored or used these technologies</p></li><li><p style="min-height:1.5em">Comfort working in a data-informed way, reading CRM signals, drawing conclusions from portfolio data, and making prioritisation decisions based on risk</p></li></ul><h1><strong>Our Values</strong></h1><ul style="min-height:1.5em"><li><p style="min-height:1.5em">We take ownership</p></li><li><p style="min-height:1.5em">We obsess over customers</p></li><li><p style="min-height:1.5em">We make every week count</p></li><li><p style="min-height:1.5em">We are transparent</p></li><li><p style="min-height:1.5em">We show up with heart</p></li></ul><h1><strong>Benefits</strong></h1><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Work remotely within Sweden</p></li><li><p style="min-height:1.5em">ITP Pension Plan with Nordnet</p></li><li><p style="min-height:1.5em">Yearly budget of 5,000 SEK to spend on health-related services.</p></li><li><p style="min-height:1.5em">30 days of paid vacation every year</p></li><li><p style="min-height:1.5em">Full pay sick leave starting on day 1</p></li></ul><h1><strong>How we hire</strong></h1><p style="min-height:1.5em">Our hiring process is all about you. Show us your skills, tackle real-world challenges, and get a real feel for life at Kognity. Expect case studies, honest conversations, and plenty of chances to shine.</p><ol style="min-height:1.5em"><li><p style="min-height:1.5em">Discovery call with a Recruiter</p></li><li><p style="min-height:1.5em">Hiring manager discussion</p></li><li><p style="min-height:1.5em">Case study</p></li><li><p style="min-height:1.5em">Values discussion</p></li><li><p style="min-height:1.5em">Leadership talk</p></li></ol><p style="min-height:1.5em">Every qualified person will be evaluated regardless of age, gender, identity, nationality, ethnicity, sexual orientation, disability status or religion. We’re committed to building a diverse, inclusive team and welcome people of all backgrounds, experiences, perspectives, and abilities</p><p style="min-height:1.5em">See more about how we collect and process your personal data in our <a target="_blank" rel="noopener noreferrer" class="c-link" href="https://kognity.com/wp-content/uploads/2026/04/Kognity-Recruitment-Privacy-Notice_0326.pdf">Privacy Notice</a>.</p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

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Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...