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Account Manager, Northern California

May 27, 2026

<div class="content-intro"> EverDriven is the nation’s leading provider of alternative student transportation, partnering with school districts to serve students who need it most—including those experiencing homelessness, living with disabilities, or outside traditional bus routes. Our tech-enabled, human-led model helps remove barriers to learning through safe, reliable transportation. Since 2006, we’ve helped organizations solve complex transportation challenges through strong partnerships, dependable service, and a people-first approach. Guided by integrity, ownership, and collaboration, we move with urgency, lead with data, and never settle. Our success is driven by people who bring curiosity, accountability, and a commitment to continuous growth. </div>Position Summary: The Account Manager works in collaboration with EverDriven departments, transportation providers, school districts, and parents to ensure safe and timely transport of students within a designated territory. This role focuses on executing programs to improve service quality and productivity, reduce costs, while maintaining the highest standards of customer service. Fluent in Spanish is a plus. Salary Range: $60,000.00-$70,000.00/yr based on experience plus bonus potential Location: This is a remote role, but this account manager will service the Norther California territory and must live within that area. This role requires regular, pre-planned travel to support customers and Service Providers within assigned accounts and markets. Account Managers are expected to remain responsive during standard business hours to support daily operations, address customer and Service Provider needs, and help resolve time-sensitive issues as they arise, up to five days per week. Responsibilities: <ul> <li>Use effective industry skills and abilities to support our innovative transportation services</li> <li>Exercise excellent customer service while identifying and properly escalating potential daily challenges or service deficiencies</li> <li>Assist in managing the daily service of accounts in addition to recruiting, vetting and credentialing service providers (third party transportation companies)</li> <li>Manage and oversee Field Operations to include, but not limited to, new client start-ups, client retention and development along with growing existing accounts</li> <li>Responsible for the continuous improvement of a safe, efficient, and effective transportation system</li> <li>Liaise between EverDriven and our clients while providing guidance, direction, and feedback</li> <li>Maintain a safe and efficient environment for our passengers, contractors, and the non-riding public by managing regulatory and client policies and procedures</li> <li>Monitor all local transportation to ensure performance in accordance with terms, conditions and specifications of EverDriven contracts with clients and providers</li> <li>Develop and maintain open communication channels with project contractors, community officials, and agency staff</li> <li>Cooperate with EverDriven departments to establish and maintain documentation regarding provider information, operations, as well as maintenance and safety inspections</li> <li>Understand and follow safety rules established by regulatory bodies and client contracts</li> <li>As a part of normal business operations, employees in this role may access and/or modify electronic Protected Health Information (ePHI) in a manner compliant with requirements set forth by the Health Insurance Portability and Accountability Act (HIPAA)</li> </ul> Requirements: <ul> <li>Minimum education of a bachelor's degree or equivalent experience</li> <li>Experience in transportation and/or operations is a plus</li> <li>Strong professional communication and customer service skills</li> <li>Ability to effectively work with diverse groups of customers and service providers</li> <li>Set priorities wisely, multitask, and dynamically solve problems</li> <li>Strong familiarity and comfort level with Microsoft Word, Excel and Outlook.</li> <li>Valid Driver’s License with a good driving record.</li> <li>Drug Screen and Background Check is a Condition of Employment</li> <li>Daily travel as required</li> </ul> Benefits: <ul> <li>Medical, Dental, Vision insurance</li> <li>Virtual Doctor Visits with $0 Co-Pay</li> <li>Life Insurance (company paid)</li> <li>Short Term Disability Insurance (company paid)</li> <li>Long-Term Disability Insurance (company paid)</li> <li>Paid Time Off (PTO)</li> <li>Paid Holidays</li> <li>Paid Time to Volunteer</li> <li>Flex Spending Account (FSA)</li> <li>401K Plan (with an awesome employer match!)</li> <li>Employee Assistance Program</li> <li>Employee Discounts Program</li> </ul> #LI-remote<div class="content-conclusion">Equal Opportunity Employer EverDriven is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law. We are committed to maintaining a respectful, professional workplace where employees are evaluated and supported based on performance and potential. Visit our website and learn more about us at <a href="https://www.everdriven.com/">www.EverDriven.com</a> </div>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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