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Account Manager - Some After-Hours Client Support

May 25, 2026

Position Summary Credico is a global leader specializing in brokering direct sales services, marketing, and digital acquisition. With operations in the US, Canada, UK and South Africa, our clients include both Fortune 500 and mid-market companies, as well as many of the world’s largest non-profit organizations.The Account Manager (AM) is responsible for setting up new campaigns, project managing, analyzing, developing processes, identifying areas for optimization, and managing all relationships related to a campaign in an accurate, proactive, and consistent manner. We are currently hiring for two Account Managers to fill amended-schedule positions designated to extend the Client Services Department's coverage into evening hours and weekends. These schedules include:<ul><li>Sunday - Thursday; 11:00 AM - 8:00 PM Central [In-Office: Tuesday, Wednesday, Thursday]</li><li>Tuesday - Saturday; 11:00 AM - 8:00 PM Central [In-Office: Tuesday, Wednesday, Thursday] </li></ul> Responsibilities<ul><li>Lead and project manage multiple campaigns at any given time while effectively communicating with and managing stakeholders.</li><li>Adhere to a consistent cadence of work to ensure effective project management, communication, and flexibility for changing campaign requirements and targets.</li><li>Work with other departments to manage campaigns through onboarding and offboarding, training, adherence to compliance requirements, and distribution/education of processes and expectations.</li><li>Analyze data to create reporting and metrics to derive actionable items to positively impact your campaign(s).</li><li>Anticipate data needs based off campaign contracts details.</li><li>Seek ways to improve processes, data, reporting, campaign performance, and field experience to optimize quality of service.</li><li>Create documentation of campaign processes, procedures, and guidelines.</li><li>Prevent and quickly resolve any issues for your campaign by working cross functionally with the appropriate internal departments (Finance, Business Intelligence, Business Development, IT, Marketing, Legal, National Account Management, Onboarding/Compliance) and external teams (Client, Sales Offices, Vendors, etc.).</li><li>Provide timely and accurate information or feedback to all requests, questions or concerns from sales offices, clients or internal departments or team members.</li><li>Demonstrate consistent critical and strategic thinking skills on all program aspects to prevent issues and optimize the campaign and client experience.</li><li>Other duties as assigned or are necessary that support the overall business needs. </li></ul> Experience and Qualifications<ul><li>Willingness and ability to commit to proposed schedules, including evening hours and weekend availability. </li><li>3 – 5 years of account management or project management work experience.</li><li>Bachelor’s degree preferred with studies in Business, Marketing, Management, or other related field (preferred).</li><li>This position follows a hybrid schedule and requires the ability to reliably commute to our downtown Chicago office.</li><li>Ability to handle critical situations in a calm and effective manner.</li><li>Self-starter, proactive, and solution oriented.</li><li>Seek out solutions to problems through research and ingenuity.</li><li>Proficient in Excel.</li><li>High level of initiative and demonstrated ability to work well in a team environment.</li><li>Strong communication and analytical skills. Able to communicate analytical and campaign information in an organized, clear conscience and effective manner to the correct audience.</li><li>Effective time management including ability to multi-task, organize and prioritize.</li><li>Strong attention to detail and accuracy.</li><li>We are currently hiring multiple Account Managers to support ongoing team development and organizational needs. </li></ul> What We Offer<ul><li>$60,000-$80,000 annually</li><li>Additional incentives (i.e. discretionary bonuses)</li><li>Company paid holidays</li><li>Paid time off (PTO)</li><li>401(k) with company match</li><li>Medical, dental, and vision coverage</li><li>Disability insurance</li><li>Accident coverage</li><li>Company-paid life insurance</li><li>Commuter benefits</li><li>Identity theft protection</li><li>Telemedicine services</li><li>Employee Assistance Program (EAP)</li><li>Charitable donation matching </li></ul> Credico is an equal opportunity employer, and we comply with all applicable federal, state, and local fair employment and human rights laws. In all of our business dealings, we strictly prohibit and do not tolerate discrimination against employees, vendors, contractors, job applicants or any other covered persons on the basis of any characteristic protected under relevant federal, state, or local law. If you need assistance or a reasonable accommodation to complete any part of the job application process, please reach out to us at hr@credicousa.com.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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