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American express virtual customer care professional
Job Description: In the American Express, we believe what we do to serve our customers. As a virtual customer care professional, you will be the first point of contact for our valuable card members-providing a wide level service, solving problems with sympathy, and building a trust with every interaction. Whether it is helping in inquiry, solving concerns, or providing thoughtful solutions, you will have an opportunity to create a meaningful difference from your home. Responsibilities: Handle inbound calls from card members with professionalism and care Actively listen to the needs of customers and to provide appropriate solutions Guide customers through account details, billing inquiry and dispute solution Maintain up-to-date knowledge of American Express products, services and policies Cooperate with team members and leadership to continuously improve service distribution Meet and cross the performance metrics such as customer satisfaction, quality and productivity Requirements: High school diploma or equivalent; College degree Previous customer service experience (phone-based plus) Excellent communication and problem-solution skills A faster, ability to work in a sharp, remote environment with minimal supervision Strong typing and computer navigation skills Reliable high-speed internet connection and a cool home field Flexible schedule availability including evening, weekend and holidays, benefits: Competitive per hour salary and performance-based incentive Comprehensive training and ongoing coaching Opportunities for career growth within American Express Payment time and holidays 401 (K) with company match health insurance: The American Express provides a strong profit package, including: Medicine, dentistry and vision coverage Mental health and welfare support Prescription drug plan Life and Disability Insurance join us? In the American Express, your contribution matters. You will be a part of an assistant and inclusive culture that invests in your development and celebrates your success. We provide work-life balance, employee welfare, and you provide you to devices that you need to flourish both individual and professional. We are not just a company - we are a community. Join us to provide extraordinary service while making a rewarding career. how to apply: Are you ready to create an effect from home? go to our official career page and search for Virtual Customer Care Professional to submit your application. Apply Job!
