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Application Systems Engineering Manager
- Gusto is looking for an experienced Application Systems Engineering Manager to lead the design, development, and deployment of AI solutions that enhance our customer experience
- In this role, you’ll empower a team of 6 to architect and deliver solutions that keep Gusto’s payops workflows running reliably and intelligently
- You’ll be a key technical voice on the team, helping define how we build, mentor engineers around you, and actively leverage AI and agentic tools to accelerate delivery
- Our mission is to deliver consistently exceptional Customer and Advocate experiences, at scale, across every touchpoint
- The ideal candidate will have a background in artificial intelligence, and software engineering, with proven expertise in applying these technologies to improve customer interactions and satisfaction
- Be a change agent on how Gusto leverages AI to better serve customers
- Lead Gusto’s USP AI engineering team, including the recruitment, hiring, and empowerment of a world-class team
- Collaborate closely with AI Scientists and AI Product Managers to create a world where the sales motions run proactively and efficiently with AI
- Lead your engineering team to design, develop, and deploy AI-powered applications to enhance customer and advocate experiences
- You will work cross-functionally with engineering, product, design, and stakeholder teams to lead various initiatives to advance our customer service solutions
- You will leverage our data to identify key insights and create operational efficiencies, as well as produce accurate and meaningful analysis to drive business decisions
- Meet with stakeholders from business and engineering to understand OKR requirements and convert them into analytical solutions
- Integrate with third-party platforms (e.g., Salesforce, Zendesk, or similar CRM/support systems) where applicable
- Responsible for driving the development of product and core platform in a fast paced, start-up environment
- Providing technical leadership in defining the product and platform solutions
- Understand customer pain points, devise solutions, and then iterate through prototyping and frequent, successful product launches
- Work cross functionally with design leadership and product management leadership to build and drive Gusto’s product vision and strategy
- Empowering a team of senior engineers, architects, and potentially managers to create alignment, clarity, high morale, driving quick but informed decision making, and helping them get unblocked
Benefits
- Health and Wellbeing: Medical, dental, and vision insurance for employees and dependents. Family care and support, including family planning and fertility benefits. Gender-affirming care and support. A variety of mental health resources.
- Time Away: It’s important to take time away for yourself or to take care of your family. Gusto offers paid vacation, sick time, bereavement, and holidays, paid leaves, sabbatical, and more!
- Free meals and refreshments: If you work at one of our offices, enjoy food, drinks, and snacks— on us. Conversation and community is an added bonus!
- Perks: