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Assistant Store Manager
Your Opportunity: Assistant Store Manager
TitleMax
Salt Lake City, UT
As an Assistant Store Manager (ASM), you’ll support our customers through real financial needs while gaining hands-on experience running a store. You’ll develop your leadership skills in real-time by driving account management, customer outreach, and risk management. It’s performance-driven, people-first, and packed with growth potential. If you’re ready to build your confidence, learn the business, and move up quickly with a Company that invests in your future, you just found your next step.
What We Offer: Compensation The hourly wage for the position is $20.70 per hour. The hourly rate is just one of many elements that make up our Total Compensation package.
Benefits & Perks*
- Paid on-the-job training and a comprehensive new hire program.
- Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development.
- Cross brand training that enables you to move into opportunities at any one of our eleven brands across the country.
- Enrollment in a key holder program designed to establish and enhance leadership potential for promotion.
- Performance-based career advancement.
- Educational reimbursement program.
- Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA).
- Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.
- Company-Sponsored Life and AD&D Insurance.
- Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family. Plans include dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance.
- Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program.
- Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace.
- Paid time off that grows with you, starting with 12 days in your first year.
- A relaxed, business casual dress code that includes jeans and sneakers!
What We’re Looking For – Qualifications and Skills:
- A high school diploma or equivalent.
- Minimum one year’s experience in customer service, sales, or retail.
- At least 3 months of supervisory, key holder, or relevant leadership experience
- Excellent verbal and written communication skills.
- Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
- Must be at least 18 years of age (19 in Alabama).
- Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
- Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.
- The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard.
- Management experience in retail, convenience store, grocery, finance, service, or related industries.
- Experience in check cashing, document verification, money order processing.
- Bilingual (English/Spanish) is a plus and may be required for certain locations.
- Maximize customer success by offering financial services that fit their needs.
- Assess risk of financial transactions, evaluate, and accurately process loan/pawn applications, check cashing transactions and ancillary products.
- Complete daily call campaigns to market services, build new business, and nurture customer relationships to further brand recognition and loyalty.
- Oversee account management and recovery processes, including collection calls, while maintaining a focus on customer service to prevent loss and charge off accounts.
- Maintain customer information in the point of sale (POS) system with accuracy and integrity.
- Provide support, coaching, and development to Customer Service Representatives, when applicable, to ensure adherence t
