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Associate Account Service Manager

June 2, 2026

Associate Account Service Manager (AASM)Role OverviewThe Associate Account Service Manager (AASM) serves as a primary point of contact for Guardian’s clients (planholders and brokers), managing complex service inquiries while delivering insight-driven, client-focused solutions. This role blends strong analytical thinking, proactive issue resolution, and consultative communication to enhance the client experience and operational effectiveness.<div></div>You Will<ul><li>Own and resolve complex client inquiries end-to-end, applying structured problem-solving and critical thinking to identify root causes and deliver sustainable solutions</li><li>Analyze service trends and internal data to proactively identify risks, patterns, and opportunities for process improvement</li><li>Partner with internal stakeholders (e.g., claims, underwriting, operations, billing) to navigate issues, remove barriers, and ensure aligned, timely outcomes</li><li>Build and maintain trusted relationships with clients and brokers through clear communication, expectation-setting, and follow-through</li><li>Provide consultative guidance to clients, including education on products, policies, processes, and emerging considerations impacting their plans</li><li>Monitor account activity and service indicators, anticipating potential issues and taking proactive action to mitigate risk</li><li>Ensure accuracy and quality of policy-related changes, identifying and addressing discrepancies as needed</li><li>Contribute to continuous improvement efforts by surfacing insights, recommending enhancements, and supporting evolving processes and tools</li></ul><div></div>You Are<ul><li>A critical thinker who can connect data, context, and business impact to solve complex problems</li><li>A strong communicator who can simplify complexity and navigate conversations with clients and internal partners</li><li>Comfortable navigating feedback, ambiguity, and competing priorities in a dynamic environment</li><li>A proactive operator who anticipates issues and acts before they escalate</li><li>Curious and adaptable, with a continuous improvement and change mindset</li><li>Digitally savvy, with comfort leveraging technology, data, and emerging AI tools to enhance effectiveness</li></ul>You Have<ul><li>Bachelor’s degree or equivalent experience</li><li>Experience in a client-facing, service, or account management role</li><li>Demonstrated ability to:<ul><li>Analyze information and solve problems</li><li>Communicate effectively across audiences</li><li>Manage multiple priorities with attention to detail</li></ul></li><li>Experience working across multiple systems; familiarity with modern tools or automation is a plus</li><li>Exposure to Group Benefits products preferred</li></ul>Salary Range:$49,260.00 - $73,890.00The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.Our PromiseAt Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.Inspire Well-BeingAs part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at <a href="http://www.guardianlife.com/careers/corporate/benefits" target="_blank" rel="noopener noreferrer">www.guardianlife.com/careers/corporate/benefits</a>. Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.Equal Employment OpportunityGuardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.AccommodationsGuardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact <a href="mailto:MyHR@glic.com" target="_blank" rel="noopener noreferrer">MyHR@glic.com</a>. Please note: this resource is for accommodation requests only. For all other inquires related to your application and careers at Guardian, refer to the Guardian Careers site.Visa SponsorshipGuardian is not currently or in the foreseeable future sponsoring employment visas. In order to be a successful applicant. you must be legally authorized to work in the United States, without the need for employer sponsorship.Notice Regarding Guardian’s Use of Artificial Intelligence in Recruitment As part of Guardian’s job application process, Guardian may use artificial intelligence tools (“AI Tools") to automate the sorting and filtering of information provided by applicants as part of its preliminary screening. This preliminary screening may be used to help identify applicant materials and resumes relative to their indication that the applicant meets the requirements for the specific job for which they are applying, as specified in the listing posted on Guardian’s jobs website (Careers at Guardian at <a href="http://%20https://www.guardianlife.com/careers" target="_blank" rel="noopener noreferrer">https://www.guardianlife.com/careers</a>). At Guardian, we do not use AI Tools to substantially assist or replace human judgment or discretionary decision making in our hiring process. All hiring decisions will be made by Guardian colleagues. Please be aware that if you apply for a specific position with Guardian, you will have the choice of opting out of Guardian’s use of AI Tools during the job application process. If you would like to request an alternative process that does not utilize AI Tools or would like to request a reasonable accommodation, within ten business days of your position application, you must email your request to <a href="mailto:MyHR@glic.com" target="_blank" rel="noopener noreferrer">MyHR@glic.com</a>, making sure to provide your name and job requisition identification number. Guardian will retain your applicant materials and resume and all information therefrom in accordance with Guardian’s document retention policy, a copy of which you may request via <a href="mailto:MyHR@glic.com" target="_blank" rel="noopener noreferrer">MyHR@glic.com</a>. Additionally, at applicable times, Guardian will make public the most recent bias audit results for such AI tools, which may be found <a href="https://www.workday.com/en-us/legal/responsible-ai-and-bias-mitigation.html" target="_blank" rel="noopener noreferrer">here</a>. Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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