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Associate Software Engineer - Customer Payment Support
Please note, this is a hybrid position requiring 8 days per month on-site in Lakeland, FL.
Join Publix Technology - Where Innovation Meets Impact
Publix Super Markets, Inc., the largest employee-owned company in the U.S., is powered by a dynamic technology team of 2,100+ associates. We deliver modern, cutting-edge solutions to 1,400+ stores and over 200,000 internal team members across 8 states.
Whether you're passionate about IT security, platform engineering, architecture, software development, or infrastructure, we offer exciting career paths at every level-from internships to technical leadership.
Be part of a Fortune "100 Best Companies to Work For" and help us build more than just great subs-build the future of technology for Publix.
The Customer Payments Support Team at Publix is seeking an Associate Software Engineer to significantly contribute to our company's future. This role involves working with various enterprise teams to maintain three major financial platforms that ensure high availability for customers. You will focus on maintaining Publix's payment systems to ensure a seamless checkout experience. Additionally, the role includes implementing necessary code modifications to keep our applications up to date. This position is crucial for sustaining the efficiency and reliability of our financial platforms.
Responsibilities:
- Own the delivery of 24/7 production support, including participating in a rotating on-call schedule and responding promptly to any issues that arise.
- Manage the environment infrastructure for various systems, ensuring smooth operation of Internet Information Services, Kubernetes, Azure, application deployments, and client/server certificate replacements.
- Responsible for monitoring and addressing both automated and manual application alerts and notifications to maintain system integrity.
- Develop and maintain comprehensive knowledge articles and support procedures to facilitate evolving support tasks and ensure team readiness.
- Conduct thorough data analysis by creating and executing complex queries, interpreting results, and effectively communicating findings to both technical and non-technical stakeholders.
- Complete code development tasks for front-end, back-end, processing, and web components to enhance and maintain system functionality.
- Support and manage the configuration of PIN Pads to ensure seamless in-store purchase transactions.