Associate Systems Engineer (Midwest)

<meta><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:15pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><b><strong style="font-size:15pt;white-space:pre-wrap;">About this Position</strong></b></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:13pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="font-size:13pt;white-space:pre-wrap;">The Associate Systems Engineer (ASE) is responsible for supporting client environments and end users while also assisting with implementation projects.  The ASE configures the equipment and software to meet client business needs and documents the solution for ongoing support. This position will provide first-level technical support and main level ticket tracking in an efficient and effective manner.</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:13pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="font-size:13pt;white-space:pre-wrap;">The primary role focus is to decrease time to resolution and increase revenue by acting as a project resource and the initial technical resource for service tickets.</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:13pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:15pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><b><strong style="font-size:15pt;white-space:pre-wrap;">Job Responsibilities</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13pt;white-space:pre-wrap;">Coordinate and/or perform remote fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.</span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13pt;white-space:pre-wrap;">First line service desk troubleshooting; resolve basic level 1 and some level 2 issues in Mac OS and Windows environments.</span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13pt;white-space:pre-wrap;">Troubleshoot hardware & accurately determine fixes.</span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13pt;white-space:pre-wrap;">Adherence to SOPs</span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13pt;white-space:pre-wrap;">Remotely and at client site’s troubleshoot issues relating to hardware and software (typically Mac OS, Apple, Google for Work, Cisco Meraki, Dropbox etc.)</span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13pt;white-space:pre-wrap;">Perform post-resolution follow-ups to help requests.</span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13pt;white-space:pre-wrap;">Research issues and resolves technical problems.</span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13pt;white-space:pre-wrap;">Implement and maintain operational documentation and procedures.</span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13pt;white-space:pre-wrap;">Issue the daily operations status report and project status reports as required.</span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13pt;white-space:pre-wrap;">Complete technical and special projects as assigned.</span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13pt;white-space:pre-wrap;">Daily entry of time within current ticketing platform and keeping tickets updated. Maintain minimum of 32hrs of billable time.</span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13pt;white-space:pre-wrap;">Coordinate with Service Coordination for work assignments.</span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13pt;white-space:pre-wrap;">Continue to learn new technologies and solutions.</span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13pt;white-space:pre-wrap;">Keep and maintain work calendar.</span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13pt;white-space:pre-wrap;">Update client documentation after any change to the client’s network</span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13pt;white-space:pre-wrap;">Maintain necessary professional certification statuses.</span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13pt;white-space:pre-wrap;">Assist with vendor certifications as required.</span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13pt;white-space:pre-wrap;">Provide direct and indirect leadership and peers with situational awareness briefs on high profile clients/projects.</span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13pt;white-space:pre-wrap;">KPIs: Average Time to Resolution, CSAT (Customer Satisfaction), Employee Utilization, and SLA Adherences will be your responsibility.</span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13pt;white-space:pre-wrap;">Deliver Professional Services SOW and Client Onboarding Activities</span></li></ul><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:13pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:15pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><b><strong style="font-size:15pt;white-space:pre-wrap;">Job Requirements</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13pt;white-space:pre-wrap;">Must have experience at an MSP, service desk and/or corporate IT Experience as a technical support representative/consultant supporting small to mid-size clients. (2+ years)</span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13pt;white-space:pre-wrap;">Exceptional written and verbal communication skills.</span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13pt;white-space:pre-wrap;">Exceptional ability to multitask.</span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13pt;white-space:pre-wrap;">Ability to be on-call and work after-hours where necessary.</span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13pt;white-space:pre-wrap;">Exceptional ability to adapt and learn new platforms and skills on the fly.</span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13pt;white-space:pre-wrap;">Exceptional sense of urgency.</span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13pt;white-space:pre-wrap;">Experience using and proficient in Apple hardware, Mac OS, Google (G-Suite), Windows, Office 365, Intune, JAMF.</span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13pt;white-space:pre-wrap;">Experience supporting Outlook/Office 365 Admin Portal.</span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13pt;white-space:pre-wrap;">Experience managing and configuring Windows OS Workstation/Server OS security, sharing, patches, and group policies in a Windows Domain environment.</span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13pt;white-space:pre-wrap;">Experience with cloud storage and remote connectivity solutions.</span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13pt;white-space:pre-wrap;">Experience in remediation of AV related issues.</span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13pt;white-space:pre-wrap;">ConnectWise Automate Familiarity or similar RMM solution.</span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13pt;white-space:pre-wrap;">Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills.</span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13pt;white-space:pre-wrap;">College degree from an accredited four-year institution or relevant technical experience.</span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13pt;white-space:pre-wrap;">Previous customer support, sales or technology experience.</span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13pt;white-space:pre-wrap;">Technical Certifications (Preferred): Microsoft, Cisco, VMWare, JAMF, SonicWALL, Fortinet, CompTIA A+/Network+ Certification or equivalent experience</span></li></ul><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:13pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:15pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><b><strong style="font-size:15pt;white-space:pre-wrap;">Customer Requirements</strong></b></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:13pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="font-size:13pt;white-space:pre-wrap;">This job may require access to customer information, systems, and/or premises.  As a result, this job may require customer approval for such access as an essential job function.</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:13pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:15pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><b><strong style="font-size:15pt;white-space:pre-wrap;">Core Competencies</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;"><b><strong style="font-size:13pt;white-space:pre-wrap;">Client Champion</strong></b><span style="font-size:13pt;white-space:pre-wrap;"> – Relentlessly exceed client expectations. Consistently anticipate needs to deliver valuable solutions and extraordinary outcomes.</span></li></ul><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;"><b><strong style="font-size:13pt;white-space:pre-wrap;">Problem Solver</strong></b><span style="font-size:13pt;white-space:pre-wrap;"> – Smart, analytical, inquisitive, knowledge-seeker that thrives on a challenge.</span></li><li style="font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;"><b><strong style="font-size:13pt;white-space:pre-wrap;">Promise Keeper </strong></b><span style="font-size:13pt;white-space:pre-wrap;">– Place high value on keeping our word and doing the right thing. Demonstrate honesty, integrity, and commitment.</span></li><li style="font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;"><b><strong style="font-size:13pt;white-space:pre-wrap;">Collaborative Integrator</strong></b><span style="font-size:13pt;white-space:pre-wrap;"> –Team player, unifier, relationship-oriented, win-win seeker, exemplify the concept of relationships through trust and unity.</span></li><li style="font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;"><b><strong style="font-size:13pt;white-space:pre-wrap;">Driven Intrapreneur </strong></b><span style="font-size:13pt;white-space:pre-wrap;">– Exceed goals using independent creative thinking, optimism, self-confidence, and a can-do attitude.</span></li><li style="font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;"><b><strong style="font-size:13pt;white-space:pre-wrap;">Inspiring Coach </strong></b><span style="font-size:13pt;white-space:pre-wrap;">– Help employees, clients and partners using knowledge, expertise, experience, and situational fluency.</span></li></ul><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:13pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:15pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><b><strong style="font-size:15pt;white-space:pre-wrap;">Compensation and Benefits</strong></b></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:13pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:start;"=""><span style="font-size:13pt;white-space:pre-wrap;">Base salary range: $50,000 to $65,000.</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:13pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:start;"=""><span style="font-size:13pt;white-space:pre-wrap;">This position is also eligible for a bonus in accordance with the terms of the Company's plan.</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:start;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:13pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:left;"=""><span style="font-size:13pt;white-space:pre-wrap;">Please note that the quoted pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) experience, including industry or product-specific experience, education, knowledge, skills, and abilities, as well as internal equity, alignment with market data, and/or other applicable laws.  </span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:left;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:13pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:left;"=""><span style="font-size:13pt;white-space:pre-wrap;">We provide competitive, affordable, and diverse benefit programs that support your total health – from healthy body to healthy mind. These benefits support you and your family in all aspects of life: </span></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13pt;white-space:pre-wrap;">Health and Welfare (Medical, Dental, Vision) </span></li><li style="font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13pt;white-space:pre-wrap;">Accident, Critical Illness, and Hospital Indemnity  </span></li><li style="font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13pt;white-space:pre-wrap;">Employee Assistance Program (EAP) </span></li><li style="font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13pt;white-space:pre-wrap;">Life and AD&D Insurance </span></li><li style="font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13pt;white-space:pre-wrap;">Short- and Long-Term Disability Insurance </span></li><li style="font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13pt;white-space:pre-wrap;">Flexible Spending Accounts </span></li><li style="font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13pt;white-space:pre-wrap;">Transportation and Parking Accounts </span></li><li style="font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13pt;white-space:pre-wrap;">Health Savings Accounts (with company contribution) </span></li><li style="font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13pt;white-space:pre-wrap;">Retirement Planning (401k with matching contribution) </span></li><li style="font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13pt;white-space:pre-wrap;">Legal Benefits </span></li><li style="font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13pt;white-space:pre-wrap;">Identity Theft Protection </span></li><li style="font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13pt;white-space:pre-wrap;">Pet Insurance </span></li><li style="font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13pt;white-space:pre-wrap;">Wellness Program Offerings </span></li><li style="font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13pt;white-space:pre-wrap;">Paid Time Off, accrued per pay period based on years of service starting at 15 days annually.  </span></li><li style="font-size:13pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13pt;white-space:pre-wrap;">8 Paid Holidays per year, including 1 floating holiday. </span></li></ul><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:left;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:13pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:left;"=""><span style="font-size:13pt;white-space:pre-wrap;">The compensation and benefits information is accurate of the date of this posting and subject to plan eligibility. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. </span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:left;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:13pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:left;"=""><span style="font-size:13pt;white-space:pre-wrap;">The Company expects to accept applications for this position until June 30, 2026 but encourages interested applicants to apply as soon as possible. We will review this information and one of our Talent Acquisition professionals will reach out if your background aligns to the positions.  </span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:13pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:start;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:13pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:start;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:13pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:start;"=""><b><strong style="font-size:13pt;white-space:pre-wrap;">EOE/Diversity & Inclusion Statement</strong></b></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:start;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:13pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:left;"=""><span style="font-size:13pt;white-space:pre-wrap;">Net at Work is dedicated to unleashing the power and potential of our employees and teams by creating a vibrant and inclusive workplace where each employee can be their best. We are committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We embrace and encourage equitable treatment of our employees and strive to create a work environment free of discrimination at all organizational levels and in all forms. Net at Work recognizes the rights of all individuals to mutual respect and the acceptance of others without biases based on differences of any kind. </span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:left;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:13pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:left;"=""><span style="font-size:13pt;white-space:pre-wrap;">Net at Work is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members that is free of discrimination and harassment. All employment decisions at Net at Work are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, gender, gender identity or expression, sexual orientation, national origin, veteran or disability status, or any other status protected by the laws or regulations in the locations where we operate.  </span></p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...