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Autonomous Vehicle Remote Operations Manager LOS ANGELES, CA
As ADMT, we develop and realize fully autonomous mobility and transportation services. Our mission is to make mobility-and transportation-as-a-service safe, accessible and most attractive for society. For that, we cover the entire ground from strategy and business development, software development and end-2-end integration, fleet operations to next-generation self-driving systems. Being the driver in Volkswagen Group initiative for mobility solutions, we're an integral part of Volkswagen Group's future success.
Brief Role Description
ADMT represents the Volkswagen Group as its driver for building self-driving technology. With experienced leaders in the field and collaborative partnerships with some of the world's largest automakers, we're building self-driving technology that is engineered to scale globally and transform mobility for millions. Talented individuals join our team because they share our purpose to make it safe, easy, and enjoyable for everyone to get around. We aspire to impact key industries that move people and goods, from ride hailing to deliveries.
Are you ready to join us?
The Autonomous Vehicle Remote Assistance Operations Manager is responsible for conceptualizing, building, supporting, and leading Autonomous Vehicle (AV) Remote Assistance Operations across U.S. deployment environments.
This role includes full people-leadership responsibility for hiring, coaching, developing, and scaling a high-performing Remote Assistance Operations team. The role ensures operational excellence, safety, and compliance while driving strategy, improving processes, and supporting cross-functional engineering, safety, and fleet partners.
This leader will oversee 24/7 remote operations centers (ROCs), manage incident escalations, and ensure the safe and effective remote supervision of AV fleets. The individual will drive workforce planning, team engagement, performance management, succession planning, and leadership development.
The position requires strong operational judgment, strategic thinking, and the ability to scale complex human-in-the-loop systems.
Education and Skill Requirements
Required Experience
- 7+ years of senior operations management experience in autonomous systems, transportation, logistics, aviation, mission-critical control centers, or related fields
- Bachelor's degree (Logistics, Engineering, Business, or equivalent)
- Leadership and management experience in complex & cross-functional organizations.
- Strong collaboration and teamwork skills, empowering, coaching and mentoring individuals incl. relationship building across different levels of the organization.
- Ability to collaborate cross-functionally with Product, Engineering, Safety, and Legal teams to enhance systems, tools, and workflows.
- Strong passion, ownership, and highly responsible working style, incl. continuous self-reflection and improvement.
- Ability to think in scenarios, Excellent process understanding and process drafting skills incl. data flows. Ability to draft concept scenarios and derive recommendations for business setup.
- Real-Time Decision-Making skills, working under high pressure Safety Critical Operations.
- Safety & Compliance orientation.
- Data driven approach to continuous improvement of KPIs and operational processes.
- Ability to understand comprehensive and complex interdependencies and ability to extract action & improvement plans
- Strong focus on execution and profitable scaling of operational tasks and processes.
- Excellent verbal and written communication skills to present the company in front of stakeholders.
- Excellent cross-cultural collaboration skills across different business and technical domains.
- High resilience and structured management in fast-scaling, tech-enabled environments.
- Deep understanding of teleoperations, connectivity infrastructure, and safety-critical operation.
- Deep understanding of Safety Protocols and regulatory requirements for AV operations or similar industries.
- Experience in incident documentation and escalation according to industry best practices.
- Basic understanding of autonomous systems, incl. vehicle hardware and software stacks used in AVs.
- Vendor & Technology Management: Competence in evaluating, selecting, and managing technology and infrastructure vendors.
- Strategic Operational Planning: Expertise in developing and aligning operational strategies with organizational goals for safety, customer experience, and cost efficiency.
- Remote Operations Management: Deep understanding of remote monitoring and intervention operations, including multi-market coordination and performance oversight.
- Workforce & Capacity Planning: Strong capability in staffing models, resource forecasting, and long-term operational scaling.
- Process Design & Standardization: Expertise in developing and implementing standard operating procedures (SOPs) for monitoring, intervention, and incident management.
- Continuous Improvement: Familiarity with Lean, Six Sigma, or Kaizen methodologies for driving operational excellence.
- Demonstrated success scaling multi-site, 24/7 operations.
- Experience working with Remote Guidance for autonomous vehicles in ridesharing operations
- Technical and business knowledge of automotive sharing vertical
- In-depth and hands-on experience from contract discussions to delivery of product for B2B customers
- Familiarity with AV regulations, including reporting and investigations with federal, state, and local authorities.
- Domestic and international travel required up to 25% of work time
1. Strategic Leadership - 20%
- Develop and execute the global strategy for Remote Guidance operations, aligning with the company's overall AV roadmap.
- Define performance metrics, operational goals, and expansion plans across multiple regions.
- Partner with executive leadership to integrate remote guidance into broader mobility, logistics, and fleet management strategies.
- Build and lead global Remote Operations Centers (ROCs) to support live AV fleets.
- Establish protocols for remote intervention, escalation, and system recovery in coordination with engineering and safety teams.
- Ensure 24/7 operational coverage and redundancy across regions.
- Drive efficiency and scalability in teleoperations through automation, AI tools, and human-machine interface improvements.
- Lead the development of safety standards and remote operator certification programs.
- Ensure compliance with local, national, and international regulations governing remote vehicle operations.
- Collaborate with legal, policy, and safety teams to proactively engage regulators and standard bodies.
- Work closely with Engineering and Product teams to integrate real-time telemetry, perception, and communication technologies for remote operation.
- Define requirements for connectivity, latency, and system performance to support reliable remote interventions.
- Build and manage a diverse, high-performing global team of operations leaders, remote operators, engineers, and analysts.
- Foster a culture of accountability, innovation, and safety.
- Drive training, professional development, and succession planning within the Remote Guidance organization.
- Serve as the primary executive liaison for remote guidance partnerships, including telecom providers, technology vendors, and logistics partners.
- Represent the company at industry conferences, regulatory meetings, and customer engagements.
- Collaborate cross-functionally with Product, Engineering, Safety, and Customer Operations to ensure seamless integration of remote capabilities.
Compensation Data
In Los Angeles, California, the salary range for this role will be $170,000 - $185,000, depending on education and years of relevant experience. Salary is determined by geographical location and adjusted accordingly.
Other benefits for this position include:
- Eligibility for annual performance bonus
- Healthcare benefits
- 401(k), with company match
- Defined contribution retirement program.
- Tuition reimbursement
- Company lease car program
- Paid time off
Act as an owner
Be a pioneer
Excite customer
Grow personally
Handle complexity
Live integrity & compliance
Live passion
Perform together
Think ahead
ADMT is an Equal Opportunity Employer. We welcome and encourage applicants from all backgrounds, and do not discriminate based on race, sex, age, disability, sexual orientation, national origin, religion, color, gender identity/expression, marital status, veteran status, or any other characteristics protected by applicable laws.
This role description is a guideline and does not create contractual rights between the Company and any of its applicants. The Company does not enter into any type of employment contract, implied or written, with its applicants regarding job security.
This Organization participates in E-Verify. We maintain a drug free workplace and perform pre-employment substance abuse testing.
As ADMT, we develop and realize fully autonomous mobility and transportation services. Our mission is to make mobility-and transportation-as-a-service safe, accessible and most attractive for society. For that, we cover the entire ground from strategy and business development, software development and end-2-end integration, fleet operations to next-generation self-driving systems. Being the driver in Volkswagen Group initiative for mobility solutions, we're an integral part of Volkswagen Group's future success.
Brief Role Description
ADMT represents the Volkswagen Group as its driver for building self-driving technology. With experienced leaders in the field and collaborative partnerships with some of the world's largest automakers, we're building self-driving technology that is engineered to scale globally and transform mobility for millions. Talented individuals join our team because they share our purpose to make it safe, easy, and enjoyable for everyone to get around. We aspire to impact key industries that move people and goods, from ride hailing to deliveries.
Are you ready to join us?
The Autonomous Vehicle Remote Assistance Operations Manager is responsible for conceptualizing, building, supporting, and leading Autonomous Vehicle (AV) Remote Assistance Operations across U.S. deployment environments.
This role includes full people-leadership responsibility for hiring, coaching, developing, and scaling a high-performing Remote Assistance Operations team. The role ensures operational excellence, safety, and compliance while driving strategy, improving processes, and supporting cross-functional engineering, safety, and fleet partners.
This leader will oversee 24/7 remote operations centers (ROCs), manage incident escalations, and ensure the safe and effective remote supervision of AV fleets. The individual will drive workforce planning, team engagement, performance management, succession planning, and leadership development.
The position requires strong operational judgment, strategic thinking, and the ability to scale complex human-in-the-loop systems.
Education and Skill Requirements
Required Experience
- 7+ years of senior operations management experience in autonomous systems, transportation, logistics, aviation, mission-critical control centers, or related fields
- Bachelor's degree (Logistics, Engineering, Business, or equivalent)
- Leadership and management experience in complex & cross-functional organizations.
- Strong collaboration and teamwork skills, empowering, coaching and mentoring individuals incl. relationship building across different levels of the organization.
- Ability to collaborate cross-functionally with Product, Engineering, Safety, and Legal teams to enhance systems, tools, and workflows.
- Strong passion, ownership, and highly responsible working style, incl. continuous self-reflection and improvement.
- Ability to think in scenarios, Excellent process understanding and process drafting skills incl. data flows. Ability to draft concept scenarios and derive recommendations for business setup.
- Real-Time Decision-Making skills, working under high pressure Safety Critical Operations.
- Safety & Compliance orientation.
- Data driven approach to continuous improvement of KPIs and operational processes.
- Ability to understand comprehensive and complex interdependencies and ability to extract action & improvement plans
- Strong focus on execution and profitable scaling of operational tasks and processes.
- Excellent verbal and written communication skills to present the company in front of stakeholders.
- Excellent cross-cultural collaboration skills across different business and technical domains.
- High resilience and structured management in fast-scaling, tech-enabled environments.
- Deep understanding of teleoperations, connectivity infrastructure, and safety-critical operation.
- Deep understanding of Safety Protocols and regulatory requirements for AV operations or similar industries.
- Experience in incident documentation and escalation according to industry best practices.
- Basic understanding of autonomous systems, incl. vehicle hardware and software stacks used in AVs.
- Vendor & Technology Management: Competence in evaluating, selecting, and managing technology and infrastructure vendors.
- Strategic Operational Planning: Expertise in developing and aligning operational strategies with organizational goals for safety, customer experience, and cost efficiency.
- Remote Operations Management: Deep understanding of remote monitoring and intervention operations, including multi-market coordination and performance oversight.
- Workforce & Capacity Planning: Strong capability in staffing models, resource forecasting, and long-term operational scaling.
- Process Design & Standardization: Expertise in developing and implementing standard operating procedures (SOPs) for monitoring, intervention, and incident management.
- Continuous Improvement: Familiarity with Lean, Six Sigma, or Kaizen methodologies for driving operational excellence.
- Demonstrated success scaling multi-site, 24/7 operations.
- Experience working with Remote Guidance for autonomous vehicles in ridesharing operations
- Technical and business knowledge of automotive sharing vertical
- In-depth and hands-on experience from contract discussions to delivery of product for B2B customers
- Familiarity with AV regulations, including reporting and investigations with federal, state, and local authorities.
- Domestic and international travel required up to 25% of work time
1. Strategic Leadership - 20%
- Develop and execute the global strategy for Remote Guidance operations, aligning with the company's overall AV roadmap.
- Define performance metrics, operational goals, and expansion plans across multiple regions.
- Partner with executive leadership to integrate remote guidance into broader mobility, logistics, and fleet management strategies.
- Build and lead global Remote Operations Centers (ROCs) to support live AV fleets.
- Establish protocols for remote intervention, escalation, and system recovery in coordination with engineering and safety teams.
- Ensure 24/7 operational coverage and redundancy across regions.
- Drive efficiency and scalability in teleoperations through automation, AI tools, and human-machine interface improvements.
- Lead the development of safety standards and remote operator certification programs.
- Ensure compliance with local, national, and international regulations governing remote vehicle operations.
- Collaborate with legal, policy, and safety teams to proactively engage regulators and standard bodies.
- Work closely with Engineering and Product teams to integrate real-time telemetry, perception, and communication technologies for remote operation.
- Define requirements for connectivity, latency, and system performance to support reliable remote interventions.
- Build and manage a diverse, high-performing global team of operations leaders, remote operators, engineers, and analysts.
- Foster a culture of accountability, innovation, and safety.
- Drive training, professional development, and succession planning within the Remote Guidance organization.
- Serve as the primary executive liaison for remote guidance partnerships, including telecom providers, technology vendors, and logistics partners.
- Represent the company at industry conferences, regulatory meetings, and customer engagements.
- Collaborate cross-functionally with Product, Engineering, Safety, and Customer Operations to ensure seamless integration of remote capabilities.
Compensation Data
In Los Angeles, California, the salary range for this role will be $170,000 - $185,000, depending on education and years of relevant experience. Salary is determined by geographical location and adjusted accordingly.
Other benefits for this position include:
- Eligibility for annual performance bonus
- Healthcare benefits
- 401(k), with company match
- Defined contribution retirement program.
- Tuition reimbursement
- Company lease car program
- Paid time off
Competencies
Act as an owner
Be a pioneer
Excite customer
Grow personally
Handle complexity
Live integrity & compliance
Live passion
Perform together
Think ahead
ADMT is an Equal Opportunity Employer. We welcome and encourage applicants from all backgrounds, and do not discriminate based on race, sex, age, disability, sexual orientation, national origin, religion, color, gender identity/expression, marital status, veteran status, or any other characteristics protected by applicable laws.
This role description is a guideline and does not create contractual rights between the Company and any of its applicants. The Company does not enter into any type of employment contract, implied or written, with its applicants regarding job security.
This Organization participates in E-Verify. We maintain a drug free workplace and perform pre-employment substance abuse testing.
Job ID: 20765
Company: Volkswagen ADMT, LLC
Location:
