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Billing Clerk - Remote

May 26, 2026

Job Purpose The Clerk supports the Denial Management Department in the denials process for client hospitals. In this role, the Clerk gathers and disseminates information from hospitals, physicians, and insurance companies pertaining to referred claims denied. Duties and Responsibilities <ul style="color: rgba(34, 34, 34, 1); font-family: 'Open Sans', Helvetica, Arial, sans-serif; font-size: 14px; white-space: normal; background-color: rgba(255, 255, 255, 1);"> <li style="font-family: Montserrat; font-size: 10pt; color: rgba(0, 0, 0, 1);">Manually enter new cases referred from clients into database as needed </li> <li style="font-family: Montserrat; font-size: 10pt; color: rgba(0, 0, 0, 1);">Update database with information gathered from correspondence</li> <li style="font-family: Montserrat; font-size: 10pt; color: rgba(0, 0, 0, 1);">Learn various applications, etc., including gAIge, Epic, Eagle, Epremis, Medi-Tech</li> <li style="font-family: Montserrat; font-size: 10pt; color: rgba(0, 0, 0, 1);">Set follow-up reminders in Outlook </li> <li style="font-family: Montserrat; font-size: 10pt; color: rgba(0, 0, 0, 1);">Review daily reports for updates and due dates</li> <li style="font-family: Montserrat; font-size: 10pt; color: rgba(0, 0, 0, 1);">Send updates on document requests received throughout the day </li> <li style="font-family: Montserrat; font-size: 10pt; color: rgba(0, 0, 0, 1);">Fax appeals and all pertinent documents </li> <li style="font-family: Montserrat; font-size: 10pt; color: rgba(0, 0, 0, 1);">Fax documentation to insurance carriers via portals, email, mail or fax</li> <li style="font-family: Montserrat; font-size: 10pt; color: rgba(0, 0, 0, 1);">Work within gAIge to update daily tasks assigned on work queue</li> <li style="font-family: Montserrat; font-size: 10pt; color: rgba(0, 0, 0, 1);">Log into all hospital applications and insurance carrier portals every two weeks </li> <li style="font-family: Montserrat; font-size: 10pt; color: rgba(0, 0, 0, 1);">Submit appeals, correspondence, and medical records via carrier portals</li> <li style="font-family: Montserrat; font-size: 10pt; color: rgba(0, 0, 0, 1);">Scan and label correspondence received daily via mail, email, or fax</li> <li style="font-family: Montserrat; font-size: 10pt; color: rgba(0, 0, 0, 1);">Navigate hospital applications to obtain balances, charges, and UB documents</li> <li style="font-family: Montserrat; font-size: 10pt; color: rgba(0, 0, 0, 1);">Download reports from portals for updates</li> <li style="font-family: Montserrat; font-size: 10pt; color: rgba(0, 0, 0, 1);">Assist with the outgoing mail process </li> <li style="font-family: Montserrat; font-size: 10pt; color: rgba(0, 0, 0, 1);">Scan documents into database</li> <li style="font-family: Montserrat; font-size: 10pt; color: rgba(0, 0, 0, 1);">Assist patients with questions related to statuses of their accounts</li> <li style="font-family: Montserrat; font-size: 10pt; color: rgba(0, 0, 0, 1);">Other duties as assigned </li> <li style="font-family: Montserrat; font-size: 10pt; color: rgba(0, 0, 0, 1);">Use, protect, and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards</li> <li style="font-family: Montserrat; font-size: 10pt; color: rgba(0, 0, 0, 1);">Understand and comply with Information Security and HIPAA policies and procedures at all times </li> <li style="font-family: Montserrat; font-size: 10pt; color: rgba(0, 0, 0, 1);">Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties </li> </ul> Qualifications <ul style="color: rgba(34, 34, 34, 1); font-family: 'Open Sans', Helvetica, Arial, sans-serif; font-size: 14px; white-space: normal; background-color: rgba(255, 255, 255, 1);"> <li style="font-family: Montserrat; font-size: 10pt; color: rgba(0, 0, 0, 1);">High School Diploma or equivalent</li> <li style="font-family: Montserrat; font-size: 10pt; color: rgba(0, 0, 0, 1);">Must be courteous and possess a strong work ethic, with the ability to work in a fast-paced environment</li> <li style="font-family: Montserrat; font-size: 10pt; color: rgba(0, 0, 0, 1);">Possess clear, concise verbal and written communication skills</li> <li style="font-family: Montserrat; font-size: 10pt; color: rgba(0, 0, 0, 1);">Proficient in Microsoft Office applications (Word, Outlook, Excel, EPIC)</li> <li style="font-family: Montserrat; font-size: 10pt; color: rgba(0, 0, 0, 1);">Detail-oriented, resourceful, and analytical with ability to multitask</li> <li style="font-family: Montserrat; font-size: 10pt; color: rgba(0, 0, 0, 1);">Have strong organization and time-management skills</li> <li style="font-family: Montserrat; font-size: 10pt; color: rgba(0, 0, 0, 1);">Ability to learn proprietary databases</li> <li style="font-family: Montserrat; font-size: 10pt; color: rgba(0, 0, 0, 1);">Strong interpersonal skills, ability to communicate well at all levels of the organization </li> <li style="font-family: Montserrat; font-size: 10pt; color: rgba(0, 0, 0, 1);">Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses </li> <li style="font-family: Montserrat; font-size: 10pt; color: rgba(0, 0, 0, 1);">High level of integrity and dependability with a strong sense of urgency and results oriented  </li> <li style="font-family: Montserrat; font-size: 10pt; color: rgba(0, 0, 0, 1);">Excellent written and verbal communication skills required </li> <li style="font-family: Montserrat; font-size: 10pt; color: rgba(0, 0, 0, 1);">Gracious and welcoming personality for customer service interaction </li> </ul> Working Conditions <ul style="color: rgba(34, 34, 34, 1); font-family: 'Open Sans', Helvetica, Arial, sans-serif; font-size: 14px; white-space: normal; background-color: rgba(255, 255, 255, 1);"> <li style="font-family: Montserrat; font-size: 10pt; color: rgba(0, 0, 0, 1);">Must possess a smart-phone or electronic device capable of downloading applications, for multifactor authentication and security purposes. </li> <li style="font-family: Montserrat; font-size: 10pt; color: rgba(0, 0, 0, 1);">Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear.</li> <li style="font-family: Montserrat; font-size: 10pt; color: rgba(0, 0, 0, 1);">Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress.</li> <li style="font-family: Montserrat; font-size: 10pt; color: rgba(0, 0, 0, 1);">Work Environment: The noise level in the work environment is usually minimal.</li> </ul> Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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