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Billing Reviewer I CTSI

May 29, 2026

<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p style="text-align:left"><span><span><span><span><span><span><b>Department:</b></span></span></span></span></span></span></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>85203 Wake Forest University Health Sciences - Academic Office of Clinical Research<p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p style="text-align:left"><span><span><span><span><span><span><b>Status:</b></span></span></span></span></span></span><span> </span></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>Full time<p style="text-align:inherit"></p><p style="text-align:inherit"></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p style="text-align:left"><span><span><span><span><span><span><b>Benefits Eligible:</b></span></span></span></span></span></span></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>Yes<p style="text-align:inherit"></p><p style="text-align:inherit"></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p style="text-align:left"><span><span><span><span><span><span><b>Hou</b><b>rs Per Week:</b></span></span></span></span></span></span></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>40<p style="text-align:inherit"></p><p style="text-align:inherit"></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p style="text-align:left"><span><span><span><span><span><span><b>Schedule Details/Additional Information:</b></span></span></span></span></span></span></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p>Remote Work</p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:left"><b>Pay Range</b></p>$22.90 - $34.35<p style="text-align:inherit"></p><p style="text-align:inherit"></p><p>Billing Review the position is an entry-level performer of charge capture and claim resolution in Epic (electronic health record and patient billing system) for clinical research studies across all regions of the Advocate Enterprise. The position is responsible for performing line-item charge review of research patient encounters in the Advocate Health charge capture system, EPIC. The position will assure the accuracy and completeness of all assigned charges linked to research in EPIC and captured in EPIC for study sponsor or insurance/patient billing of inpatient and outpatient hospital services for research participants. Clinical research billing reviewer activities include but are not limited to the review and allocation of research charges in EPIC.</p><p></p><p><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">EDUCATION/EXPERIENCE:</span></p><p>High School Diploma or GED required; Associates Degree preferred.Minimum of 1-year related coding/reimbursement experience preferred. Medical terminology, knowledge of accounts payable and receivable processes preferred.Minimum of 1-year business office experience in a healthcare environment or Research Office experience preferred.</p><p></p><p><b>LICENSURE, CERTIFICATION, and/or REGISTRATION:</b> CPC or RHIT certification preferred.</p><p></p><p><b>ESSENTIAL FUNCTIONS:</b></p><ul><li>Performs review of all technical and professional charges generated from EPIC and any ancillary subsystems for allocation to the research study account, insurance claim and/or patient statement to verify the accuracy of charges as they compare to the research billing intention/plan outlined in the protocol Billing Grid.</li><li>Performs remediation of charge errors discovered during EPIC review.</li><li>Identifies appropriate use of billing modifiers and other CMS requirements for billing research-related charges to federal and non-federal payors.</li><li>Verifies and resolves discrepancies by utilizing the tools and resources available, e.g., EPIC billing system, OnCore (clinical trial management system), medical record documentation, Charge Master data, Patient Accounting/VMG Business Offices and/or contacting study personnel in the appropriate internal department.</li><li>Remains knowledgeable about CMS and Fiscal Intermediary medical necessity guidelines and their impact on billing and reimbursement in clinical research.</li><li>Collaborates with the clinical research department administrators and study coordinators in the development and implementation of educational activities related to charge capture improvement projects.</li><li>Supply all missing information and correct inaccurate data as needed.</li><li>Processes charge related <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">corrections/additions/removals</span> in EPIC for both the hospital and physician billing to ensure organizational compliance with all state and federal regulations.</li><li>Calculates and facilitates the refunding of inappropriate reimbursement in collaboration with WFBMC Financial Services. Responsible for the movement of funds and correction of fees in EPIC.</li><li>Follows established hospital and physician departmental guidelines and state and federal regulations to assure the most productive and compliant outcome when processing charge related corrections.</li><li>Perform specialized duties involved in the preparation and processing of particularly complex charge issues.</li><li>Audit and review accounts to ensure accuracy; investigate and correct errors, follow-up on missing account information, and resolve past due accounts.</li><li>Identify insurance issues that need to be forwarded and addressed by the appropriate insurance teams. Report issues to the appropriate supervisor as needed.</li><li>Prioritizes job tasks; demonstrates willingness to assist Manager/Director in the completion of special projects and daily task to support the Department's productivity and efficiency.</li><li>Demonstrates responsibility for personal development by participating in continuing education offerings.</li><li>Performs other related duties, as assigned.</li></ul><p></p><p><b><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">SKILLS/QUALIFICATIONS:</span></b></p><p>Excellent oral and written communication skills. Excellent phone etiquette and internal/external customer service skills, required.</p><p>Strong interpersonal skills and attention to detail.</p><p>Experience with computerized databases (e.g., Microsoft Excel), word processing (e.g., Microsoft Word), and presentation software (e.g., Microsoft PowerPoint).</p><p>Demonstrates ability to work independently.</p><p></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:left !important"><b>Our <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">Commitment to You:</span></b></p><p style="text-align:inherit !important"></p><p style="text-align:left !important">Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:</p><p style="text-align:inherit !important"></p><p style="text-align:left !important"><b>Compensation</b></p><ul><li><p>Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training</p></li><li><p>Premium pay such as shift, on call, and more based on a teammate's job</p></li><li><p>Incentive pay for select positions</p></li><li><p>Opportunity for annual increases based on performance</p></li></ul><p style="text-align:inherit !important"></p><p style="text-align:left !important"><b>Benefits and more</b></p><ul><li><p>Paid Time Off programs</p></li><li><p>Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability</p></li><li><p>Flexible Spending Accounts for eligible health care and dependent care expenses</p></li><li><p>Family benefits such as adoption assistance and paid parental leave</p></li><li><p>Defined contribution retirement plans with employer match and other financial wellness programs</p></li><li><p>Educational Assistance Program</p></li></ul><p></p><p>Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.</p><p><br></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p style="text-align:inherit"></p><p style="text-align:left"><b>About Advocate Health </b></p><p style="text-align:inherit"></p><p style="text-align:left"><a href="https://www.advocatehealth.org/" target="_blank" rel="noopener noreferrer">Advocate Health</a> is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names <a href="https://www.advocatehealth.com/" target="_blank" rel="noopener noreferrer">Advocate Health Care</a> in Illinois; <a href="https://atriumhealth.org/" target="_blank" rel="noopener noreferrer">Atrium Health</a> in the Carolinas, Georgia and Alabama; and <a href="https://www.aurorahealthcare.org/" target="_blank" rel="noopener noreferrer">Aurora Health Care</a> in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with <a href="https://school.wakehealth.edu/" target="_blank" rel="noopener noreferrer">Wake Forest University School of Medicine</a> serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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