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Brokerage & Capital Markets Lead Operations Analyst

May 30, 2026

Location:4900 Tiedeman Road, Brooklyn OhioKeyBank is currently seeking to fill a fully remote role in our Capital Markets department, providing operational support.The ideal candidate will have prior experience in the fixed income space and experience with clearing firms. Office hours are: 8 am EST - 5pm EST, depending upon business needs.DepartmentKeyBanc Capital Markets (KBCM) – Settlement ServicesABOUT THE JOB The Lead Operations Analyst will provide advanced operational support within KBCM Settlement Services, ensuring the accurate and timely processing of securities settlements across institutional equity and fixed income products. This role serves as a subject matter expert on settlement processes, exception management, and reconciliation activities, partnering closely with Trading, Sales, Custodians, and external counterparties.The position requires strong analytical skills, sound judgment, and the ability to independently resolve complex issues while maintaining a strong focus on risk management, regulatory compliance, and operational control. The Lead Operations Analyst will also play a key role in process improvement initiatives, project work, and cross‑functional collaboration.ESSENTIAL JOB FUNCTIONSSettlement Processing & Operational Support<ul><li>Support the day‑to‑day settlement of equity and fixed income trades, ensuring timely and accurate processing across multiple platforms and counterparties.</li><li>Monitor settlement activity, including trade matching, allocations, and confirmation of settlement instructions.</li><li>Investigate and resolve settlement breaks, fails, and discrepancies with internal teams and external broker‑dealers.</li></ul>Exception Management & Problem Resolution<ul><li>Independently analyze complex settlement issues, identify root causes, and implement corrective actions.</li><li>Escalate risks and unresolved issues to management as appropriate, with recommended solutions.</li><li>Manage assigned workloads and prioritize competing deadlines in a high‑volume environment.</li></ul>Risk, Controls & Compliance<ul><li>Maintain a strong understanding of regulatory requirements (SEC, FINRA) and internal policies impacting settlement operations.</li><li>Ensure adherence to operational controls and procedures to mitigate risk and support audit readiness.</li><li>Participate in internal audits, regulatory inquiries, and control testing activities.</li></ul>Process Improvement & Documentation<ul><li>Identify process inefficiencies and recommend workflow, system, or control improvements.</li><li>Lead or contribute to continuous improvement initiatives and operational projects impacting Settlement Services.</li><li>Develop and maintain procedures, including desktop procedures and process documentation.</li></ul>Leadership & Collaboration<ul><li>Serve as a subject matter expert and resource for team members, providing guidance on complex transactions and processes.</li><li>Assist with training and onboarding of new employees and cross‑training within the team.</li><li>Partner with Trading, Sales, Technology, Compliance, and external vendors to support business initiatives and resolve issues.</li></ul>REQUIRED QUALIFICATIONS<ul><li>4+ years of experience in brokerage, capital markets operations, or settlement processing.</li><li>Strong understanding of securities settlement processes and post‑trade lifecycle.</li><li>Demonstrated ability to analyze complex issues and resolve with limited supervision.</li><li>Excellent written and verbal communication skills.</li><li>Strong organizational skills with the ability to manage multiple priorities and deadlines.</li></ul>PREFERRED QUALIFICATIONS<ul><li>Experience supporting institutional equity and/or fixed income settlement.</li><li>Series 99 license</li><li>Experience working with clearing firms (e.g., Pershing or similar environments).</li><li>Proficiency in Microsoft Office (Excel, Word, PowerPoint).</li></ul>CORE COMPETENCIES<ul><li>Analytical thinking and problem solving</li><li>Risk awareness and control discipline</li><li>Process improvement mindset</li><li>Ability to work independently and lead initiatives</li><li>Strong partnership and stakeholder management</li></ul>CAREER LEVEL CONTEXTThis role operates with a high level of autonomy and is expected to:<ul><li>Act as a trusted advisor within Operations</li><li>Lead operational problem solving and improvement initiatives</li><li>Support projects and cross‑functional business objectives</li><li>Influence stakeholders and drive results across multiple teams</li></ul>COMPENSATION AND BENEFITSThis position is eligible to earn a base salary in the range of $57,000.00 - $87,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.This position is eligible to earn a salary from $57,000 to $87,000 per year. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location.Please click <a href="https://www.key.com/about/careers/working-with-us/benefits.html" target="_blank" rel="noopener noreferrer">here</a> for a list of benefits for which this position is eligible.Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.Job Posting Expiration Date: 06/05/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com. #LI-Hybrid

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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