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Business Process Owner I – Member Digital Communications
About the position
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Business Process Owner I, you will plan, direct and coordinate activities for moderately complex and complex processes, including problem definition, evaluation of requirements, design, testing, and implementation of business processes. Understand the process operating objectives, business rules, performance requirements, risks, and controls and interactions between dependent processes to minimize failures, eliminate redundancies, and control process performance necessary to achieve efficient, effective design and execution of the process. Support alignment of process to overall experience strategy and vision. This position will be the designated process owner for the Enterprise Business Record Management process that is supported by the Content Storage applications, like Documentum, and repositories for all USAA lines of business and functions. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in the San Antonio, TX office. Relocation assistance is not available for this position.
Responsibilities
- Applies knowledge of the business to understand customer gaps in performance, and develops, modifies, re-engineers customer specific process program plans in alignment with business deliverables and enterprise strategy to achieve the level of desired performance.
- Develops, sustains, and manages defined business processes through a structured approach as functional expert bringing diverse perspective to leverage multiple ways of thinking while developing end-user focused process solutions.
- Plans and coordinates the overall health of processes by developing control limits, monitoring key performance indicators, etc.
- Identifies, owns, executes, enhances, and aligns controls to mitigate operational and compliance risks as it pertains to owned processes.
- Assists in identification of business unit and business process risks across assigned activities.
- Develops communication plans for customers and internal stakeholders.
- Ensures alignment between internal stakeholders and customers across assigned business process projects and services using proactive communication and engagement strategies.
- Utilizes reporting, data, and analytics to measure process and project performance, adjust services and operational activities, and inform key stakeholders.
- Stays current with emerging technologies and evaluates business processes to lead continuous process improvement efforts
- Lead solution development including business case / benefits substantiation and drive business requirements for process improvement initiatives.
- Actively provides relevant business performance intel to progress the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes to provide new or improved capabilities, products, and/or services.
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Requirements
- Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
- 4 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization.
- Experience in successfully applying quality management, process improvement, and problem-solving tools and methodologies.
- Hands on experience with process mapping and modeling and creating and validating process documentation.
- Understanding and application of process management standards and policies, and knowledge of applicable regulations and risk management practices.
- Demonstrated experience with utilizing various systems to collect and analyze data.
Nice-to-haves
- Experience managing the process, risk, and control inventory for a business process.
- Experience managing IT incidents.
- Experience with the USAA Issue Management process and using the Issue Management Service Now application.
- Experience with business continuity and disaster recovery planning.
- Experience with the USAA Enterprise Resiliency management processes, tools, and application.
- Experience with business record management to include archiving, managing legal holds, and managing retention policies.
- US military experience through military service or a military spouse/domestic partner
Benefits
- At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
