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Care Coordinator

June 4, 2026

Care Coordinator<div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div>Job Essentials<ul style="min-height:1.5em"><li>Appointment scheduling, notification, reminders, and troubleshooting</li><li>Receive inbound calls and place outbound calls from/to: patients, provider offices, insurance companies, labs and other individuals involved in our patients care</li><li>Prepare, organize, submit and manage care documentation in electronic medical records systems and other internal tools</li><li>Support our clinician team with a proactive mindset that includes prompt responses and high attention to detail</li><li>Support our patients health with empathy, clear communication, seamless transitions and simplifying steps where possible</li><li>Demonstrate knowledge of HIPAA regulations and maintain the confidentiality of patient information to be compliant with internal policies and procedures</li><li>Work collaboratively with the team to deliver a delightful patient experience</li><li>Self motivated and organized with excellent follow up and follow through on tasks</li><li>Other duties as assigned</li></ul> Minimum Qualifications<ul style="min-height:1.5em"><li>High school diploma or equivalent</li><li>One year experience in a health care based patient service role requiring use of multiple software systems</li><li>Proficiency in computer software including electronic medical records, word processing, spreadsheets and calendaring</li><li>Excellent problem-solving skills and ability to navigate ambiguity</li><li>Effective verbal and written communication with the ability to thrive in a virtual environment</li><li>Knowledge of medical record management, medical terminology and healthcare billing practices</li><li>Time management and prioritization skills to manage multiple tasks successfully</li></ul>Preferred Qualifications<ul style="min-height:1.5em"><li>Experience with using the Athena platform</li><li>Experience with medical billing submission, clarification and troubleshooting to optimize reimbursement</li><li>Experience collaborating with engineering and product teams</li><li>Experience with specialist referral processes, including insurance authorization and documentation requirements</li><li>Multi-lingual</li></ul><div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div>Additional Job Information<ul style="min-height:1.5em"><li>Part Time (20-30hr/wk) and Full Time (30-40hr/wk) positions available</li><li>Location: Virtual</li><li>Hourly wage: $25/hr</li></ul><div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div>Who is General Medicine?<div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div>General Medicine is a digital healthcare company with the vision of providing patients access to the best care for them, anytime, anywhere. Our patients are tech-savvy and frequently use online messaging services for their needs, with a heavy emphasis on convenience. We provide value by providing personalized services that are uniquely tailored to their specific needs, preferences, and expectations. We are a growing company that is striving to make the healthcare experience simpler for our patients. We expect our team members to contribute to the company vision by providing actionable feedback, critically think about our care model and contribute towards continuous improvement.<div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div><div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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