Central Res Guest & Membership Care - G&MC Specialist

<p style="margin: 0px;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Omni Customer Care Center</strong></span></p> <p style="margin: 0px;"> </p> <p style="margin: 0px;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Omni Hotels and Resorts creates genuine, authentic guest experiences at over 50 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. Omni Hotels is known for its exemplary culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.</span></p><p style="margin: 0in; line-height: 10pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12pt; font-family: 'times new roman', times;"><strong><u>General Overview for Applicants </u></strong></span></p> <p style="margin: 0in -1pt 0in 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"> </p> <p style="text-align: justify; margin: 0in; font-size: 9pt; font-family: 'Times New Roman', serif;"><span style="font-size: 12pt; font-family: 'times new roman', times;">This position is responsible for providing support for both internal and external customers with the Select Guest program, service concerns, and operational issues received by the department from Omni Hotels & Resorts Guests, reservation agents, property staff, and the corporate office. Individual will work towards resolving problems, answering inquiries, maintain customer data, provide complete documentation as need, and providing instructions or information to satisfy the needs of the guests and hotels.  Specialists will ensure complete guest satisfaction by handling requests in a courteous, timely, professional, and efficient manner.  This position will utilizing department standard processes and adhering to Moments of Service guidelines.</span></p> <p style="margin: 0in -1pt 0in 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"> </p> <p style="box-sizing: border-box; margin: 0in 0in 8pt; color: #1c1c1e; font-size: 12pt; white-space: normal; background-color: #ffffff; line-height: 18.4px; font-family: Aptos, sans-serif;"><span style="font-family: 'times new roman', times; font-size: 12pt;"><strong style="box-sizing: border-box; font-weight: bolder;"><span style="box-sizing: border-box; line-height: 21.4667px;">Benefits</span></strong></span></p> <ul style="box-sizing: border-box; margin-top: 0px; margin-bottom: 0in; list-style-type: disc; padding-left: 40px; color: #1c1c1e; font-family: Inter, system-ui, -apple-system, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, 'Noto Sans'; font-size: 16px; white-space: normal; background-color: #ffffff;"> <li style="box-sizing: border-box; line-height: 24px; margin: 0in 0in 0in 0px; font-size: 12pt; font-family: 'times new roman', times;"><span style="box-sizing: border-box; font-family: 'times new roman', times; font-size: 12pt;">Competitive hourly pay and overtime/ pay differential eligibility</span></li> <li style="box-sizing: border-box; line-height: 24px; margin: 0in 0in 0in 0px; font-size: 12pt; font-family: 'times new roman', times;"><span style="box-sizing: border-box; font-family: 'times new roman', times; font-size: 12pt;">Medical, dental, and vision insurance</span></li> <li style="box-sizing: border-box; line-height: 24px; margin: 0in 0in 0in 0px; font-size: 12pt; font-family: 'times new roman', times;"><span style="box-sizing: border-box; font-family: 'times new roman', times; font-size: 12pt;">401(k) retirement plan with company match</span></li> <li style="box-sizing: border-box; line-height: 24px; margin: 0in 0in 0in 0px; font-size: 12pt; font-family: 'times new roman', times;"><span style="box-sizing: border-box; font-family: 'times new roman', times; font-size: 12pt;">Life and disability insurance</span></li> <li style="box-sizing: border-box; line-height: 24px; margin: 0in 0in 0in 0px; font-size: 12pt; font-family: 'times new roman', times;"><span style="box-sizing: border-box; font-family: 'times new roman', times; font-size: 12pt;">Paid time off</span></li> <li style="box-sizing: border-box; line-height: 24px; margin: 0in 0in 0in 0px; font-size: 12pt; font-family: 'times new roman', times;"><span style="box-sizing: border-box; font-family: 'times new roman', times; font-size: 12pt;">Employee Assistance Program (EAP) and wellness support</span></li> <li style="box-sizing: border-box; line-height: 24px; margin: 0in 0in 0in 0px; font-size: 12pt; font-family: 'times new roman', times;"><span style="box-sizing: border-box; font-family: 'times new roman', times; font-size: 12pt;">Training and career development opportunities</span></li> <li style="box-sizing: border-box; line-height: 24px; margin: 0in 0in 0in 0px; font-size: 12pt; font-family: 'times new roman', times;"><span style="box-sizing: border-box; font-family: 'times new roman', times; font-size: 12pt;">Employee discounts and recognition programs</span></li> <li style="box-sizing: border-box; line-height: 24px; margin: 0in 0in 0in 0px; font-size: 12pt; font-family: 'times new roman', times;"><span style="box-sizing: border-box; font-family: 'times new roman', times; font-size: 12pt;">Flexible scheduling when possible</span></li> <li style="box-sizing: border-box; line-height: 24px; margin: 0in 0in 0in 0px; font-size: 12pt; font-family: 'times new roman', times;"><span style="box-sizing: border-box; font-family: 'times new roman', times; font-size: 12pt;">Family and medical leave eligibility</span></li> <li style="box-sizing: border-box; line-height: 24px; margin: 0in 0in 0in 0px; font-size: 12pt; font-family: 'times new roman', times;"><span style="box-sizing: border-box; font-family: 'times new roman', times; font-size: 12pt;">Training and professional development opportunities</span></li> <li style="box-sizing: border-box; line-height: 24px; margin: 0in 0in 8pt 0px; font-size: 12pt; font-family: 'times new roman', times;"><span style="box-sizing: border-box; font-family: 'times new roman', times; font-size: 12pt;">Tuition reimbursement or education assistance programs</span></li> </ul> <p style="margin: 0in -1pt 0in 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12pt; line-height: 115%; font-family: 'times new roman', times;"><strong>Schedule:</strong> <u><strong><strong><u><span style="line-height: 115%; font-family: Calibri, sans-serif;">Tues/Sat Off;   Sun, Mon, Wed, Thurs, Fri 10:30am-7:00pm</span></u></strong></strong></u></span></p> <p style="margin: 0in -1pt 0in 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"> </p> <p style="margin: 0in -1pt 0in 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12pt; font-family: 'times new roman', times;"><strong><u>Responsibilities </u></strong></span></p> <p style="text-align: left; margin: 0in; font-size: 9pt; font-family: 'Times New Roman', serif;"><span style="font-size: 12pt; font-family: 'times new roman', times;"><strong>Essential Job Functions/Qualification:</strong></span></p> <ul style="margin-bottom: 0in; margin-top: 0px;"> <li style="text-align: left; margin: 0in 0in 0in 0px; font-size: 12pt; font-family: 'times new roman', times;"><span style="font-size: 12pt; font-family: 'times new roman', times;">Responds effectively to all inquiries, serving as the primary point of contact and owning customer issues, from start to finish (includes being a keen problem solver who is able to think on his/her feet as well as being a self-starter who is comfortable taking the initiative)</span></li> <li style="text-align: left; margin: 0in 0in 0in 0px; font-size: 12pt; font-family: 'times new roman', times;"><span style="font-size: 12pt; font-family: 'times new roman', times;">Displays a pleasant, helpful, and courteous attitude toward customers, fellow associates, and management.  Remain calm and professional under pressure</span></li> <li style="text-align: left; margin: 0in 0in 0in 0px; font-size: 12pt; font-family: 'times new roman', times;"><span style="font-size: 12pt; font-family: 'times new roman', times;">Perform all operating functions of the telephone system and computer systems to receive and respond to inquires via phone, email, and online claim</span></li> <li style="text-align: left; margin: 0in 0in 0in 0px; font-size: 12pt; font-family: 'times new roman', times;"><span style="font-size: 12pt; font-family: 'times new roman', times;">Verifies and shows understanding in all current company policies and procedures necessary when handing Select Guest, Select Planner, stay feedback, billing, and data privacy contacts</span></li> <li style="text-align: left; margin: 0in 0in 0in 0px; font-size: 12pt; font-family: 'times new roman', times;"><span style="font-size: 12pt; font-family: 'times new roman', times;">Reviews and demonstrates understanding of all reference materials, SOP’s (System Operating Procedures), Training Modules, and information bulletins</span></li> <li style="text-align: left; margin: 0in 0in 0in 0px; font-size: 12pt; font-family: 'times new roman', times;"><span style="font-size: 12pt; font-family: 'times new roman', times;">Accurate and detailed documentation of customer contacts including the issue, resolution, and actions taken.  Ensure guest contacts are acknowledged and responses received within 24 hours of receipt, striving for first contact resolution when possible</span></li> <li style="text-align: left; margin: 0in 0in 0in 0px; font-size: 12pt; font-family: 'times new roman', times;"><span style="font-size: 12pt; font-family: 'times new roman', times;">Assist with enrollments, upgrades, and adjustments as needed</span></li> <li style="text-align: left; margin: 0in 0in 0in 0px; font-size: 12pt; font-family: 'times new roman', times;"><span style="font-size: 12pt; font-family: 'times new roman', times;">Assist with making, updating, or cancelling reservations while assisting guests or when providing back up to the reservation center during high queue needs</span></li> <li style="text-align: left; margin: 0in 0in 0in 0px; font-size: 12pt; font-family: 'times new roman', times;"><span style="font-size: 12pt; font-family: 'times new roman', times;">Support Hotels by assisting with essential daily tasks of maintaining data, updating daily arrivals reports, processing VIP requests and room assignment assistance</span></li> <li style="text-align: left; margin: 0in 0in 0in 0px; font-size: 12pt; font-family: 'times new roman', times;"><span style="font-size: 12pt; font-family: 'times new roman', times;">May be required to perform other related duties, responsibilities and activities which may change or be assigned at any time with or without notice</span></li> </ul> <p style="text-align: left; margin: 0in; font-size: 9pt; font-family: 'Times New Roman', serif;"> </p> <p style="text-align: left; margin: 0in; font-size: 9pt; font-family: 'Times New Roman', serif;"><span style="font-size: 12pt; font-family: 'times new roman', times;"><strong>Qualifications:</strong></span></p> <ul style="margin-top: 0in; margin-bottom: 0in;"> <li style="margin: 0in 0in 0in 0px; line-height: normal; font-size: 12pt; font-family: 'times new roman', times;"><span style="font-size: 12pt; font-family: 'times new roman', times;">Computer proficiency to include Excel, Word, Teams, and other Microsoft products</span></li> <li style="margin: 0in 0in 0in 0px; line-height: normal; font-size: 12pt; font-family: 'times new roman', times;"><span style="font-size: 12pt; font-family: 'times new roman', times;">Ability to effectively learn and work in department operating systems including Oracle products, NICE, and Omni developed tools</span></li> <li style="margin: 0in 0in 0in 0px; line-height: normal; font-size: 12pt; font-family: 'times new roman', times;"><span style="font-size: 12pt; font-family: 'times new roman', times;">Ability to effectively communicate in English (both oral and written) demonstrate personal skills; listens to others</span></li> <li style="margin: 0in 0in 0in 0px; line-height: normal; font-size: 12pt; font-family: 'times new roman', times;"><span style="font-size: 12pt; font-family: 'times new roman', times;">Ability to perform basic math (add, subtract, divide, and calculate percentages)</span></li> <li style="margin: 0in 0in 0in 0px; line-height: normal; font-size: 12pt; font-family: 'times new roman', times;"><span style="font-size: 12pt; font-family: 'times new roman', times;">Sound judgement and the ability to access issues quickly and accurately to provide resolution or next steps, make reasonable decisions in the absence of direction.</span></li> <li style="margin: 0in 0in 0in 0px; line-height: normal; font-size: 12pt; font-family: 'times new roman', times;"><span style="font-size: 12pt; font-family: 'times new roman', times;">Receptive to coaching from management, responds positively with willingness to make changes when desired</span></li> <li style="margin: 0in 0in 0in 0px; line-height: normal; font-size: 12pt; font-family: 'times new roman', times;"><span style="font-size: 12pt; font-family: 'times new roman', times;">Ability to multi-task between systems and tasks while providing accurate and complete details</span></li> <li style="margin: 0in 0in 0in 0px; text-align: justify; line-height: normal; font-size: 12pt; font-family: 'times new roman', times;"><span style="font-size: 12pt; font-family: 'times new roman', times;">Proven track record for leadership to include maturity, commitment, professionalism, attitude, performance, discretion, responsibility, and ability to maintain a high level of confidentiality</span></li> <li style="margin: 0in 0in 0in 0px; text-align: justify; line-height: normal; font-size: 12pt; font-family: 'times new roman', times;"><span style="font-size: 12pt; font-family: 'times new roman', times;">High School diploma required</span></li> </ul> <p style="text-align: justify; line-height: normal; font-size: 12pt; font-family: 'times new roman', times; margin: 0in 0in 0in 0px;"> </p> <p style="box-sizing: border-box; margin: 0in 0in 8pt; color: #1c1c1e; font-size: 12pt; white-space: normal; background-color: #ffffff; line-height: 18.4px; font-family: Aptos, sans-serif;"><span style="box-sizing: border-box; font-size: 12pt; line-height: 21.4667px; font-family: 'times new roman', times;"><strong style="box-sizing: border-box; font-weight: bolder;">Equipment - Associates participating in the Work at Home program will be responsible for providing the following equipment:</strong></span></p> <p style="box-sizing: border-box; margin: 0in 0in 8pt; color: #1c1c1e; font-size: 12pt; white-space: normal; background-color: #ffffff; line-height: 18.4px; font-family: Aptos, sans-serif;"><span style="box-sizing: border-box; font-family: 'times new roman', times; font-size: 12pt;"> <span style="box-sizing: border-box; text-decoration-line: underline;">Required PC/Laptop Hardware and OS (Apple not supported): (</span>May be subject to change at a later date)</span></p> <ul style="box-sizing: border-box; margin-top: 0in; margin-bottom: 0in; list-style-type: disc; padding-left: 40px; color: #1c1c1e; font-family: Inter, system-ui, -apple-system, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, 'Noto Sans'; font-size: 16px; white-space: normal; background-color: #ffffff;"> <li style="list-style-type: none; font-size: 12pt; font-family: 'times new roman', times;"> <ul style="box-sizing: border-box; margin-top: 0in; margin-bottom: 0in; list-style-type: disc; padding-left: 40px;"> <li style="list-style-type: none; font-size: 12pt; font-family: 'times new roman', times;"> <ul style="box-sizing: border-box; margin-top: 0in; margin-bottom: 0in; list-style-type: disc; padding-left: 40px;"> <li style="box-sizing: border-box; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 18.4px; font-size: 12pt; font-family: 'times new roman', times;"><span style="box-sizing: border-box; font-family: 'times new roman', times; font-size: 12pt;">64-bit Windows 11 or newer version</span></li> <li style="box-sizing: border-box; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 18.4px; font-size: 12pt; font-family: 'times new roman', times;"><span style="box-sizing: border-box; font-family: 'times new roman', times; font-size: 12pt;">Processor – I5 or AMD Ryzen 5 or better</span></li> <li style="box-sizing: border-box; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 18.4px; font-size: 12pt; font-family: 'times new roman', times;"><span style="box-sizing: border-box; font-family: 'times new roman', times; font-size: 12pt;">8GB Ram</span></li> <li style="box-sizing: border-box; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 18.4px; font-size: 12pt; font-family: 'times new roman', times;"><span style="box-sizing: border-box; font-family: 'times new roman', times; font-size: 12pt;">100GB Hard Drive free disk</span></li> <li style="box-sizing: border-box; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 18.4px; font-size: 12pt; font-family: 'times new roman', times;"><a target="_blank"><span style="font-size: 12pt; font-family: 'times new roman', times;"><span style="box-sizing: border-box;">Windows Updates are showing up to date.</span></span></a></li> </ul> <a target="_blank"></a></li> <li style="box-sizing: border-box; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 18.4px; font-size: 12pt; font-family: 'times new roman', times;"><span style="box-sizing: border-box; font-family: 'times new roman', times; font-size: 12pt;">1 NIC (Ethernet port)</span></li> <li style="box-sizing: border-box; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 18.4px; font-size: 12pt; font-family: 'times new roman', times;"><span style="box-sizing: border-box; font-family: 'times new roman', times; font-size: 12pt;">USB Connection (at least 3 ports)</span></li> <li style="box-sizing: border-box; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 18.4px; font-size: 12pt; font-family: 'times new roman', times;"><span style="box-sizing: border-box; font-family: 'times new roman', times; font-size: 12pt;">Licensed and up to date anti-virus full scan completed (including date, time, files scanned, & no threats)</span> <ul style="box-sizing: border-box; margin-top: 0in; margin-bottom: 0in; list-style-type: disc; padding-left: 40px;"> <li style="box-sizing: border-box; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 18.4px; font-size: 12pt; font-family: 'times new roman', times;"><span style="box-sizing: border-box; font-family: 'times new roman', times; font-size: 12pt;">Suggested System – Windows Defender</span></li> <li style="box-sizing: border-box; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 18.4px; font-size: 12pt; font-family: 'times new roman', times;"><span style="box-sizing: border-box; font-family: 'times new roman', times; font-size: 12pt;">McAfee and AVG anti-virus systems are not supported.</span></li> </ul> </li> <li style="box-sizing: border-box; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 18.4px; font-size: 12pt; font-family: 'times new roman', times;"><span style="box-sizing: border-box; font-family: 'times new roman', times; font-size: 12pt;">Power Surge Protector</span></li> <li style="box-sizing: border-box; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 18.4px; font-size: 12pt; font-family: 'times new roman', times;"><span style="box-sizing: border-box; font-family: 'times new roman', times; font-size: 12pt;">Logitech USB Headset Mono/Stereo H650e or H570e (on Amazon)</span></li> <li style="list-style-type: none; font-size: 12pt; font-family: 'times new roman', times;"><a target="_blank"></a><a target="_blank"> </a></li> </ul> <a target="_blank"> </a><a target="_blank"> </a></li> </ul> <p><a target="_blank"> </a></p> <a target="_blank"> <p style="box-sizing: border-box; margin: 0in 0in 8pt; color: #1c1c1e; font-size: 12pt; white-space: normal; background-color: #ffffff; line-height: 18.4px; font-family: Aptos, sans-serif;"><span style="box-sizing: border-box; font-family: 'times new roman', times; font-size: 12pt;"> <span style="box-sizing: border-box; text-decoration-line: underline;">Other Items Required:</span></span></p> </a> <p><a target="_blank"> </a></p> <ul style="box-sizing: border-box; margin-top: 0in; margin-bottom: 0in; list-style-type: disc; padding-left: 40px; color: #1c1c1e; font-family: Inter, system-ui, -apple-system, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, 'Noto Sans'; font-size: 16px; white-space: normal; background-color: #ffffff;"> <li style="list-style-type: none; font-size: 12pt; font-family: 'times new roman', times;"><a target="_blank"> </a><a target="_blank"> </a> <ul style="box-sizing: border-box; margin-top: 0in; margin-bottom: 0in; list-style-type: disc; padding-left: 40px;"> <li style="list-style-type: none; font-size: 12pt; font-family: 'times new roman', times;"><a target="_blank"> </a><a target="_blank"> </a> <ul style="box-sizing: border-box; margin-top: 0in; margin-bottom: 0in; list-style-type: disc; padding-left: 40px;"> <li style="box-sizing: border-box; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 18.4px; font-size: 12pt; font-family: 'times new roman', times;"><a target="_blank"></a><a target="_blank"><span style="font-size: 12pt; font-family: 'times new roman', times;"><span style="box-sizing: border-box;">Full screenshot of </span></span></a><a rel="noopener" href="http://www.speedtest.net/" target="_blank">www.speedtest.net</a> of completed speed test.</li> <li style="box-sizing: border-box; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 18.4px; font-size: 12pt; font-family: 'times new roman', times;"><a target="_blank"><span style="font-size: 12pt; font-family: 'times new roman', times;"><span style="box-sizing: border-box;">Copy of Internet Service Provider bill documenting internet speed with 25mb download and 10mb upload.</span></span></a></li> </ul> <a target="_blank"></a></li> <li style="box-sizing: border-box; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 18.4px; font-size: 12pt; font-family: 'times new roman', times;"><span style="box-sizing: border-box; font-family: 'times new roman', times; font-size: 12pt;">Photos of workstation showing proximity to internet connectivity (must be in the same room), wired keyboard, and wired mouse.</span></li> <li style="list-style-type: none; font-size: 12pt; font-family: 'times new roman', times;"><a target="_blank"></a> <ul style="box-sizing: border-box; margin-top: 0in; margin-bottom: 0in; list-style-type: disc; padding-left: 40px;"> <li style="box-sizing: border-box; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 18.4px; font-size: 12pt; font-family: 'times new roman', times;"><a target="_blank"></a><a target="_blank"><span style="font-size: 12pt; font-family: 'times new roman', times;"><span style="box-sizing: border-box;">Smartphone with application download capability (Please download Okta Verify and Microsoft Authenticator)</span></span></a></li> </ul> <a target="_blank"> </a><a target="_blank"> </a></li> </ul> <a target="_blank"> </a><a target="_blank"> </a></li> </ul> <p><a target="_blank"> </a></p> <a target="_blank"> <p style="box-sizing: border-box; margin: 0in 0in 8pt; color: #1c1c1e; font-size: 12pt; white-space: normal; background-color: #ffffff; line-height: 18.4px; font-family: Aptos, sans-serif;"><span style="box-sizing: border-box; font-family: 'times new roman', times; font-size: 12pt;"> <span style="box-sizing: border-box; text-decoration-line: underline;">Other Items Suggested:</span></span></p> <ul style="box-sizing: border-box; margin-top: 0in; margin-bottom: 0in; list-style-type: disc; padding-left: 40px; color: #1c1c1e; font-family: Inter, system-ui, -apple-system, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, 'Noto Sans'; font-size: 16px; white-space: normal; background-color: #ffffff;"> <li style="list-style-type: none; font-size: 12pt; font-family: 'times new roman', times;"> <ul style="box-sizing: border-box; margin-top: 0in; margin-bottom: 0in; list-style-type: disc; padding-left: 40px;"> <li style="list-style-type: none; font-size: 12pt; font-family: 'times new roman', times;"> <ul style="box-sizing: border-box; margin-top: 0in; margin-bottom: 0in; list-style-type: disc; padding-left: 40px;"> <li style="box-sizing: border-box; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 18.4px; font-size: 12pt; font-family: 'times new roman', times;"><span style="box-sizing: border-box; font-family: 'times new roman', times; font-size: 12pt;">Additional Monitors Highly Suggested for ease of process</span></li> <li style="box-sizing: border-box; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 18.4px; font-size: 12pt; font-family: 'times new roman', times;"><span style="box-sizing: border-box; font-family: 'times new roman', times; font-size: 12pt;">Ergonomically approved desk chair and desk work surface</span></li> <li style="box-sizing: border-box; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 18.4px; font-size: 12pt; font-family: 'times new roman', times;"><span style="box-sizing: border-box; font-family: 'times new roman', times; font-size: 12pt;">Smoke Detector</span></li> <li style="box-sizing: border-box; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 18.4px; font-size: 12pt; font-family: 'times new roman', times;"><span style="box-sizing: border-box; font-family: 'times new roman', times; font-size: 12pt;">Fire extinguisher 2.5lbs or more</span></li> <li style="box-sizing: border-box; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 18.4px; font-size: 12pt; font-family: 'times new roman', times;"><span style="box-sizing: border-box; font-family: 'times new roman', times; font-size: 12pt;">First Aid Kit</span></li> <li style="box-sizing: border-box; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 18.4px; font-size: 12pt; font-family: 'times new roman', times;"><span style="box-sizing: border-box; font-family: 'times new roman', times; font-size: 12pt;">Copy of Declarations page of Homeowner’s/Renter’s Insurance</span></li> </ul> </li> </ul> </li> </ul> <p style="box-sizing: border-box; margin: 0in 0in 8pt; color: #1c1c1e; font-size: 12pt; white-space: normal; background-color: #ffffff; line-height: 18.4px; font-family: Aptos, sans-serif;"><span style="box-sizing: border-box; text-decoration-line: underline; font-size: 12pt; font-family: 'times new roman', times;"><span style="box-sizing: border-box;">Important Notes:</span></span></p> <ul style="box-sizing: border-box; margin-top: 0in; margin-bottom: 0in; list-style-type: disc; padding-left: 40px; color: #1c1c1e; font-family: Inter, system-ui, -apple-system, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, 'Noto Sans'; font-size: 16px; white-space: normal; background-color: #ffffff;"> <li style="list-style-type: none; font-size: 12pt; font-family: 'times new roman', times;"> <ul style="box-sizing: border-box; margin-top: 0in; margin-bottom: 0in; list-style-type: disc; padding-left: 40px;"> <li style="list-style-type: none; font-size: 12pt; font-family: 'times new roman', times;"> <ul style="box-sizing: border-box; margin-top: 0in; margin-bottom: 0in; list-style-type: disc; padding-left: 40px;"> <li style="box-sizing: border-box; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 18.4px; font-size: 12pt; font-family: 'times new roman', times;"><span style="box-sizing: border-box; font-family: 'times new roman', times; font-size: 12pt;">Please provide pictures of the above requirements.</span></li> <li style="box-sizing: border-box; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 18.4px; font-size: 12pt; font-family: 'times new roman', times;"><span style="box-sizing: border-box; font-family: 'times new roman', times; font-size: 12pt;">A Wireless Connection is <span style="box-sizing: border-box; text-decoration-line: underline;">NOT</span> allowed for our Work at Home Associates</span></li> <li style="box-sizing: border-box; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 18.4px; font-size: 12pt; font-family: 'times new roman', times;"><span style="box-sizing: border-box; font-family: 'times new roman', times; font-size: 12pt;">A Wireless mouse or keyboard is <span style="box-sizing: border-box; text-decoration-line: underline;">NOT</span> allowed.</span></li> <li style="box-sizing: border-box; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 18.4px; font-size: 12pt; font-family: 'times new roman', times;"><span style="box-sizing: border-box; font-family: 'times new roman', times; font-size: 12pt;">No one else can be on / using your internet during your scheduled shift.</span></li> <li style="box-sizing: border-box; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 18.4px; font-size: 12pt; font-family: 'times new roman', times;"><span style="box-sizing: border-box; font-family: 'times new roman', times; font-size: 12pt;">No devices can be connected to your internet during your scheduled shift.</span></li> <li style="box-sizing: border-box; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 18.4px; font-size: 12pt; font-family: 'times new roman', times;"><span style="box-sizing: border-box; font-family: 'times new roman', times; font-size: 12pt;">Satellite internet is not permitted.</span></li> <li style="box-sizing: border-box; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 18.4px; font-size: 12pt; font-family: 'times new roman', times;"><span style="box-sizing: border-box; font-family: 'times new roman', times; font-size: 12pt;">Microsoft Teams must be downloaded on personal desktop for technical assistance.</span></li> </ul> </li> </ul> </li> </ul> <p style="box-sizing: border-box; margin: 0in 0in 8pt; color: #1c1c1e; font-size: 12pt; white-space: normal; background-color: #ffffff; line-height: 18.4px; font-family: Aptos, sans-serif;"><span style="box-sizing: border-box; font-family: 'times new roman', times; font-size: 12pt;"> Omni may modify its provision of equipment resources upon notice to the Associate.</span></p> </a><p style="margin: 0in 0in 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;"><em>Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:</em></span></p> <p style="margin: 0in 0in 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;"><a rel="noopener" href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf" target="_blank" title="https://www1.eeoc.gov/employers/poster.cfm"><em>EEOC is the Law Poster</em></a><em>. </em></span></p> <p style="margin: 0in 0in 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;"><em><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="margin: 0px; padding: 0px; user-select: text; color: #000000; font-style: italic; text-align: left; white-space: normal; background-color: #ffffff;">Omni Hotels & Resorts does not discriminate </span><span style="margin: 0px; padding: 0px; user-select: text; color: #000000; font-style: italic; text-align: left; white-space: normal; background-color: #ffffff;">on the basis of</span><span style="margin: 0px; padding: 0px; user-select: text; color: #000000; font-style: italic; text-align: left; white-space: normal; background-color: #ffffff;"> any protected category with respect to the payment of wages.</span></span></em></span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;" data-teams="true"><em>If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: </em></span><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><em><a rel="noopener" href="mailto:applicationassistance@omnihotels.com" target="_blank">applicationassistance@omnihotels.com</a></em><span data-teams="true"><em>.</em></span></span></p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...