Child Support Account Resolution Manager

<span class="jobdescription"><p><strong>Job Requisition ID: </strong>56433<strong> </strong></p> <p><strong>BPIS</strong>: 07908<br><strong>Opening Date: </strong>06/03/2026<br><strong>Closing Date: </strong>06/17/2026<br><strong>Agency:</strong>Department of Healthcare and Family Services<br><strong>Class Title: </strong>PUBLIC SERVICE ADMINISTRATOR - 37015<strong> </strong><br><strong>Skill Option: </strong>General Administration/Business Marketing/Labor/Personnel<strong> </strong><br><strong>Bilingual Option: </strong>None<br><strong>Salary: </strong>Anticipated starting salary $8,500 a month; Full salary range $8,500 - $10,500<br><strong>Job Type: </strong>Salaried<br><strong>Category: </strong>Full Time<strong> </strong><br><strong>County: </strong>Sangamon<br><strong>Number of Vacancies: </strong>1<br><strong>Bargaining Unit Code: </strong><br><strong>Merit Comp Code: </strong></p> <p style="text-align:left" align="center"><br>A resume is highly encouraged to evaluate your qualifications and skills as part of your application.  Please attach a <strong><span style="text-decoration:underline">DETAILED</span> Resume/Curriculum Vitae (CV)</strong> to the <strong>MY DOCUMENTS</strong> section of your application if you decide to provide one.</p> <p style="text-align:center" align="center"> </p> <p><strong><span style="font-size:16.0px">Why Work for Illinois?</span></strong></p> <p><span style="font-size:14.0px">Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.</span></p> <p><span style="font-size:14.0px">No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.</span></p> <p> </p> <p><strong><u>Position Overview: </u></strong></p> <p>The Department of Healthcare and Family Services, Child Support Services (CSS) - Administrative Operations is seeking to hire a highly qualified and motivated professional to join our Account Resolution Unit (ARU) in the role of Section manager. This position plans, directs, and evaluates the activities of the Account Resolution Unit (ARU), analyzes and evaluates existing and proposed data processing programs as they relate to the functions of the ARU; implements policies and procedures for the unit; gathers and analyzes information and drafts complex reports for management review; develops and executes procedural support and guidance programs statewide; serves as a working supervisor. </p> <p>The ideal candidate will have excellent communication, organizational, and analytical skills to be successful in performing the operations of the Account Resolution Unit (ARU) Section Manager.</p> <p>HFS values employees with different backgrounds, life experiences, and talents.</p> <p> </p> <p>Employees receive a robust benefit package including:</p> <ul type="disc"> <li>Monday-Friday work schedule</li> <li>Flexible work schedules are available in many program areas. (Remote work may be an option for certain positions.)</li> <li>Health, Life, Vision, and Dental Insurance</li> <li>Pension Plan</li> <li>Paid Parental Leave</li> <li>Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare)</li> <li>Employees earn (12) paid Sick Days annually.</li> <li>New Employees earn (10) paid Vacation Days their first year of service and can earn up to (25) paid Vacation Days annually.</li> <li>Employees earn (3) paid Personal Days annually.</li> <li>(13-14) paid holidays annually (based on start date)</li> </ul> <p>If you are seeking a new opportunity, and this position appeals to you, please apply today!</p> <p> </p> <p>At the Illinois Department of Healthcare and Family Services (HFS), we value staff as our greatest asset. We work in a spirit of teamwork to help millions of Illinoisans access high quality healthcare and fulfill child support obligations to advance their physical, mental, and financial well-being. We provide healthcare coverage for children and adults through Medicaid and other medical programs, and we help ensure that children receive financial resources from both their parents through Child Support Services. The HFS Office of the Inspector General investigates, audits and reviews program activity to ensure the integrity of our programs is maintained.</p> <p>HFS is committed to promoting and preserving a workplace culture that embraces diversity, equity, and inclusion.  We welcome and value employees with different backgrounds, life experiences, and talents.  It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement.  In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation. HFS is an equal opportunity employer.</p> <p> </p><div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px">Essential Functions</h2> </div><div><ul> <li>Subject to management approval, serves as Child Support Account Resolution Manager by planning, directing and evaluating the activities of the Account Resolution Unit (ARU) for the Bureau of Child Support Services (CSS) Administrative Operations</li> <li>Serves as a working supervisor</li> <li>Gathers and analyzes information and drafts complex reports for management review</li> <li>Implements policies and procedures for the ARU</li> <li>Develops and executes procedural support and guidance programs statewide</li> <li>Serves as Child Support IV-D program consultant for the unit</li> <li>Performs other duties as required or assigned that are reasonably within the scope of the duties enumerated above</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px">Minimum Qualifications</h2> </div><div><ul> <li>Requires knowledge, skill, and mental development equivalent to completion of four (4) years of college</li> <li>Requires prior experience equivalent to three (3) years of progressively responsible administrative experience in a public or business organization</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px">Preferred Qualifications </h2> </div><div><ul> <li>Three (3) years of experience analyzing production reports, computer data and information to evaluate policies and<br>operating procedures</li> <li>Two (2) years of professional supervisory experience including the following: assigning work, providing guidance to subordinates, recommending counseling and/or discipline adherence to collective bargaining unit agreements, training staff and approving time off</li> <li>Two (2) years of experience working in the field of child support</li> <li>Two (2) years of experience conducting professional team meetings</li> <li>Two (2) years of experience conducting performance evaluations</li> <li>Two (2) years of experience speaking in public to large and small audiences</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px">Conditions of Employment</h2> </div><div><ul> <li>Requires completion of a background check and self-disclosure of criminal history</li> <li>Requires the ability to utilize and maintain state issued equipment such as a lapto.</li> <li>Requires the ability to travel in the performance of duties, with overnight stays as appropriate</li> <li>The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description</li> </ul></div></div></div><p><strong>Work Hours:</strong>  Monday - Friday 8:30 - 5:00 pm <br><strong>Headquarter Location:</strong> 607 E Adams St, Springfield, Illinois, 62701 <br><strong>Work County:</strong> Sangamon<br><strong>Email</strong>: HFS.DCSSApps@illinois.gov<br><strong>Posting Group:</strong> Leadership & Management</p> <p> </p> <p>The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:</p> <ul> <li>donotreply@SIL-P1.ns2cloud.com</li> <li>systems@SIL-P1.ns2cloud.com</li> </ul> </span>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...