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Client Care Assistant- 4 FT Openings

June 3, 2026

ABOUT US:WSAudiology is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.Part of WSAudiology group, HearUSA is on a mission to reframe the world of hearing care and set the highest standard in modern hearing health. With an extensive network of 4,000 independent Hearing Care Professionals and more than 350 centers in U.S., we strive every day to provide each individual with the care, knowledge and experience they deserve.<ul><li>Location – Remote</li><li>Multiple shifts available - please inquire with Recruiter</li></ul><h5>ESSENTIAL DUTIES AND RESPONSIBILITIES:</h5><ul><li>Quickly answers inbound calls from clients/prospects with appointment inquiries and/or requests regarding products /services.</li><li>Performs outbound calls to leads and existing clients, following established outbound call protocols and utilizing persuasive communication techniques.</li><li>Utilizes sales ability to convert calls to qualified appointments.</li><li>Maintains positive and friendly demeanor while providing efficient and courteous services.</li><li>Maintains knowledge of marketing campaign, uses CRM information and training to recognize opportunities for Hearing Aid Evaluation and/or Product Discussion appointments.</li><li>Works to overcome objections and schedule revenue generating appointments during every opportunity phone call</li><li>Maintains basic knowledge of Hearing Aid Insurance plans and follows instructions to provide simple overview of HearUSA managed care plans as applicable</li><li>Handles Client SMS and email responses, website chat and any additional Client Care Department tasks as assigned</li><li>Participates in team meetings and completes all assigned training.</li><li>;Adheres to scheduled lunches, breaks and attendance policies .Reports any technical system issues as they occur.</li><li>Follows defined processes to report any client complaints or negative client phone call interactions.</li><li>Follows business and scheduling rules , system processes and department/company policies as defined by HearUSA leadership.</li><li>Maintains client, employee and business confidentiality and adheres to HIPAA guidelines.</li><li>Utilizes Bilingual Spanish (or other language) skills to assist Spanish speaking (or other language) clients and schedule appointments as applicable per Client Assistant bilingual status as submitted during HearUSA employment application process.</li></ul><h5>REQUIREMENTS:</h5><ul><li>High school diploma or equivalent required</li><li>Customer service experience required</li><li>Must have consistent positive and enthusiastic demeanor.</li><li>Strong de-escalation skills required</li><li>Ability to work quickly, efficiently and independently.</li><li>Ability to communicate clearly, concisely and accurately.</li><li>Willingness to learn new computer programs and processes.</li><li>Willingness to work within specified business rules, phone call scripting and performance standards.</li><li>Willingness to continue to learn and refine new skills.</li></ul>LIFESTYLE & BENEFITS:<ul><li>Comprehensive Benefits Package</li><li>Paid Holidays & PTO Policy</li><li>401k Matching Program</li><li>Tuition Reimbursement</li><li>Employee, Family & Friends Hearing Aid Discount Program</li><li>Service Days & Diversity, Equity & Inclusion Initiatives</li></ul>The Company provides equal opportunity to all employees and prospective employees without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person’s ability to do the job or otherwise made unlawful by federal, state, or local law.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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