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Client Solutions Manager - REMOTE

May 29, 2026

Position Overview The Client Solutions Manager is accountable for end to end coordination of client events, with a strong focus on accurate estimating and operational planning. This role acts as the connective tissue between Business Development, Production and Strategic Revenue, and Operations—ensuring quotes are competitive and compliant. The incumbent supports a designated client base, participates in discovery and planning discussions, develops and delivers high-quality estimates and proposals, and coordinates event documentation, timelines, and interdepartmental execution readiness. This position reports to Senior Director, Production with dotted-line to the VP, Industry Relations & Business Development for estimating and standards alignment. Key Job Responsibilities Estimate Development & Sales Support • Partner with Business Development, Key Account team, and Production/Operations to define scope, technical requirements, and staffing for assigned opportunities. • Create detailed, customer-ready estimates and proposals, including vendor/scenic costs, venue costs, travel & expense, local labor, and logistics assumptions. • Ensure estimate structure aligns with Encore pricing standards, contribution margin guidelines, and approval workflows. • Review and analyze RFPs; contribute to Q&A responses and proposal strategy, ensuring technical and operational integrity. • Build clear, compelling customer-facing outputs that communicate value, differentiators, and best-practice solutions. • Maintain an active role in pipeline support, tracking opportunity progress and supporting timely deliverables. • Recommend creative, cost-effective alternatives that protect service quality while meeting budget constraints. • Participate in discovery calls and, as required, support presentations of client needs and proposed solutions. Client Event Planning & Coordination • Organize and attend tie-down meetings, pre-cons, and client planning meetings to confirm scope, deliverables, and responsibilities. • Drive event progression from budgetary to confirmed status to enable execution scheduling. • Manage calendars and coordination for core team members (e.g., EPG, Key Account), ensuring the right stakeholders are aligned at the right time. Operational Interface & Regional Support • Ensure all departments have the information needed for smooth execution and that changes are communicated quickly and clearly. • Serve as the operational point-of-contact across regions for assigned client events. Financial Stewardship: Costing, Margin Discipline & Invoicing • Prepare pre-event costing and post-event job costing; analyze variances and identify best practices and improvement opportunities. • Maintain active involvement in contribution margin tracking and post-event cost validation. • Prepare events for invoicing; ensure documentation and financial details are accurate and complete before handoff to administration. • Liaise with local administrative teams on expenses, order closing, purchase orders, and billing support. • Support annual budget and business planning processes as required. • Ensure discounting and profitability align with approved financial targets, securing required approvals for any variances prior to confirming orders. Customer Experience, Relationship Management & Renewals • Build strong client relationships by understanding goals, constraints, and success measures. • Follow up with clients after events to capture feedback, resolve any open items, and support retention. • Support renewal and re-bid activity by preparing updated estimates based on new RFPs or existing account information. Quality, Standards & Continuous Improvement • Ensure estimates and event plans meet established standards for readability, consistency, completeness, tone, and technical accuracy. • Confirm all approvals and internal reviews are completed prior to customer delivery. • Provide routine quality control oversight to ensure schedule, budget, and delivery commitments are maintained. • Provide feedback on process gaps and recommend improvements that increase speed, accuracy, and client satisfaction. Job Qualifications • BA/BS preferred • 5+ years of experience in estimating, event production, client solutions, or related event-management role • Strong technical knowledge of live event production (AV, scenic, labor, venue logistics) • Strong written and oral communication skills with confidence in client-facing settings • Strategic planning, organization, and multi-tasking skills with the ability to manage multiple events/opportunities concurrently • High attention to detail in documentation, costing, and billing readiness • Proficiency with estimating, scheduling, CRM and productivity tools (specific systems as applicable) Competency Group Deliver World Class Service • Hospitality • Ownership Do The Right Thing • Demonstrates Self-Awareness Drive Results • Ensures Accountability See The Big Picture • Decision Quality • Manages Complexity Value People • Collaborates Salary Pay Range: $66,000 - $87,000 The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives. We use artificial intelligence (AI) tools to help screen and/or assess applications for this role. These tools analyze information you provide (for example, your résumé or answers to questions using the chat to apply feature) to support our hiring team’s review. All hiring decisions include human judgment. For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx). Work Environment Office Work is performed primarily in an office environment. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based in an office environment and when traveling, on an individual venue or a representation of venues in that city or area. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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