Clinical Administrative Support Specialist

<meta><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:107%;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="color:black;font-size:11pt;white-space:pre-wrap;">Bamboo Health is the leader in Real-Time Care Intelligence™ solutions aimed at improving lives for everyone experiencing physical and behavioral health challenges. We are driven by our mission to empower clients to deliver seamless, high-quality and cost-effective care during pivotal moments to improve health outcomes. From coast to coast, Bamboo Health partners with all major retail pharmacy chains, 52 states and territories, 100% of the top 10 best hospitals and more than half of the country’s largest health plans to improve more than 1 billion patient encounters annually. Join us in improving lives during pivotal care moments!</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:107%;letter-spacing:0.25px;margin:0in="" 0px;padding:0px;"=""><b><strong style="font-size:11pt;white-space:pre-wrap;"> </strong></b></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:107%;letter-spacing:0.25px;margin:0in="" 0px;padding:0px;"=""><b><strong style="font-size:11pt;white-space:pre-wrap;">Summary:</strong></b></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:107%;letter-spacing:0.25px;margin:4px="" 0px="" 0in;padding:0px;"=""><b><strong style="font-size:11pt;white-space:pre-wrap;"> </strong></b></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:107%;letter-spacing:0.25px;margin:0in="" 0px;padding:0px;"=""><span style="font-size:11pt;white-space:pre-wrap;">Bamboo Health is assembling a team of compassionate clinicians dedicated to improving access to care for those in need. We are seeking a Clinical Administrative Support Specialist to assist our Care Navigation clinical team in revolutionizing how people access behavioral health care. This is a </span><b><strong style="font-size:11pt;white-space:pre-wrap;">contract hourly position</strong></b><span style="font-size:11pt;white-space:pre-wrap;">, working approximately 40 hours per week. You will collaborate with the team to optimize Care Navigators' time spent directly with patients, fostering a collaborative and efficient team environment. Our care delivery model focuses on engaging, assessing, and building trust with individuals experiencing moderate to severe mental health and substance use disorders, guiding them to essential behavioral health, primary care, and social services. You will operate within a team-based framework, striving for outcomes that are meaningful to both the individuals we serve and our provider and payer partners.</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:107%;letter-spacing:0.25px;margin:4px="" 0px="" 0in;padding:0px;"=""><b><strong style="font-size:11pt;white-space:pre-wrap;"> </strong></b></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:107%;letter-spacing:0.25px;margin:0in="" 0px;padding:0px;"=""><b><strong style="font-size:11pt;white-space:pre-wrap;">What You’ll Do:</strong></b></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:107%;letter-spacing:0.25px;margin:4px="" 0px="" 0in;padding:0px;"=""><b><strong style="font-size:11pt;white-space:pre-wrap;"> </strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:11pt;white-space:pre-wrap;">Enter data from incoming patient care coordination requests into Salesforce Health Cloud.</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:11pt;white-space:pre-wrap;">Update Salesforce Health Cloud with patient-specific tasks following our engagement protocols.</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:11pt;white-space:pre-wrap;">Communicate with outpatient treatment providers via phone to confirm appointment attendance.</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:11pt;white-space:pre-wrap;">Update patient lists based on daily census reports from inpatient treatment providers.</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:11pt;white-space:pre-wrap;">Collaborate with hospital discharge planners to coordinate discharge notifications and appointment details.</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:11pt;white-space:pre-wrap;">Create and maintain schedules for clinical staff.</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:11pt;white-space:pre-wrap;">Support the operations team in identifying processes for automation and implementation.</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:11pt;white-space:pre-wrap;">Work with the clinical team to enhance the quality of care provided.</span></li></ul><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:107%;letter-spacing:0.25px;margin:0in="" 0px;padding:0px;"=""><b><strong style="font-size:11pt;white-space:pre-wrap;">What You Need:</strong></b></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:107%;letter-spacing:0.25px;margin:4px="" 0px="" 0in;padding:0px;"=""><b><strong style="font-size:11pt;white-space:pre-wrap;"> </strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:11pt;white-space:pre-wrap;">2 years of experience in outpatient clinical office roles, either in brick-and-mortar or virtual medical or behavioral health practices.</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:11pt;white-space:pre-wrap;">Experience with technology solutions that support clinical workflows.</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:11pt;white-space:pre-wrap;">Proficiency in Microsoft Word, Excel, and Outlook.</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:11pt;white-space:pre-wrap;">Familiarity with Salesforce Health Cloud is preferred but not required.</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:11pt;white-space:pre-wrap;">Empathy and a strong commitment to reducing barriers to behavioral health and social services for underserved populations.</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:11pt;white-space:pre-wrap;">Strong oral and written communication skills.</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:11pt;white-space:pre-wrap;">Ability to navigate ambiguity and embrace challenges with resilience and flexibility.</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:11pt;white-space:pre-wrap;">Experience in fast-paced, rapidly changing work environments.</span></li></ul><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:107%;letter-spacing:0.25px;margin:0in="" 0px;padding:0px;"=""><b><strong style="font-size:11pt;white-space:pre-wrap;">What You Get:</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:11pt;white-space:pre-wrap;">Join one of the most innovative healthcare technology companies in the country.</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:11pt;white-space:pre-wrap;">Have the autonomy to build something with an enthusiastically supportive team.</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:11pt;white-space:pre-wrap;">Learn from working at the highest levels and on the most strategic priorities of the company, including from world class investors and advisors.</span></li></ul><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:107%;letter-spacing:0.25px;margin:0in="" 0px;padding:0px;"=""><span style="font-size:11pt;white-space:pre-wrap;"> </span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:0in="" 0px;padding:0px;"=""><b><strong style="font-size:11pt;white-space:pre-wrap;">Belonging at Bamboo</strong></b></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:0in="" 0px;padding:0px;"=""><i><b><strong style="font-size:11pt;font-style:italic;white-space:pre-wrap;"> </strong></b></i></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:0in="" 0px;padding:0px;"=""><b><strong style="font-size:11pt;white-space:pre-wrap;">We Care. #BambooHealthValuesCare</strong></b></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:0in="" 0px;padding:0px;"=""><span style="font-size:11pt;white-space:pre-wrap;"> </span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:0in="" 0px;padding:0px;"=""><span style="font-size:11pt;white-space:pre-wrap;">Every human being has the right to the best possible healthcare. Our Real-Time Care Intelligence™ solutions enable healthcare professionals to see and treat every individual as a whole person by providing the right information, at the right time – regardless of physical, behavioral or social barriers.  </span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:0in="" 0px;padding:0px;"=""><span style="font-size:11pt;white-space:pre-wrap;"> </span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:0in="" 0px;padding:0px;"=""><span style="font-size:11pt;white-space:pre-wrap;">We’re a great place to work because we care. We continually seek to learn about our differences and ensure the unique perspectives and contributions of all employees are welcome, valued and celebrated.  </span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:0in="" 0px;padding:0px;"=""><span style="font-size:11pt;white-space:pre-wrap;"> </span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:0in="" 0px;padding:0px;"=""><span style="font-size:11pt;white-space:pre-wrap;">Our commitment to making a positive impact starts by recognizing and leveraging our differences, building inclusive teams and cultivating a sense of belonging.</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:0in="" 0px;padding:0px;"=""><i><b><strong style="font-size:11pt;font-style:italic;white-space:pre-wrap;"> </strong></b></i></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><i><b><strong style="font-size:11pt;font-style:italic;white-space:pre-wrap;">Bamboo Health is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</strong></b></i></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><i><b><strong style="font-size:11pt;font-style:italic;white-space:pre-wrap;">This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</strong></b></i></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><i><b><strong style="font-size:11pt;font-style:italic;white-space:pre-wrap;"> </strong></b></i></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><a href="https://hbudotco.sharepoint.com/:b:/s/BambooOfferLetterDocuments/EcdW_wHTM3tHn2WK_yrcRz4BnBFaYMZ74PZ5NFN4IMP7VQ?e=XLXWqN" target="_blank" class="css-173makr-linkStyle" style="color:rgb(30,74,169);cursor:pointer;"><span style="color:windowtext;font-size:11pt;white-space:pre-wrap;">Bamboo Health GDPR/RODO</span></a></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:0in="" 0px;padding:0px;"=""><i><b><strong style="font-size:11pt;font-style:italic;white-space:pre-wrap;"> </strong></b></i></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:0in="" 0px;padding:0px;"=""><span style="font-size:11pt;white-space:pre-wrap;">To protect our applicants from fraudulent recruitment activity, we recommend that all applicants verify the validity of an interview and hiring process by visiting our website </span><a href="https://www.bamboohealth.com" target="_blank" class="css-173makr-linkStyle" style="color:rgb(30,74,169);cursor:pointer;"><span style="color:windowtext;font-size:11pt;white-space:pre-wrap;">www.bamboohealth.com</span></a><span style="font-size:11pt;white-space:pre-wrap;">. All valid job postings will be listed on our careers page. Bamboo Health does not conduct interviews via text and will not request sensitive information such as banking details during the application process.</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:107%;letter-spacing:0.25px;margin:4px="" 0px="" 0in;padding:0px;"=""><i><b><strong style="font-size:11pt;font-style:italic;white-space:pre-wrap;"> </strong></b></i><span style="color:black;font-size:11pt;white-space:pre-wrap;">Bamboo Health is the leader in Real-Time Care Intelligence™ solutions aimed at improving lives for everyone experiencing physical and behavioral health challenges. We are driven by our mission to empower clients to deliver seamless, high-quality and cost-effective care during pivotal moments to improve health outcomes. From coast to coast, Bamboo Health partners with all major retail pharmacy chains, 52 states and territories, 100% of the top 10 best hospitals and more than half of the country’s largest health plans to improve more than 1 billion patient encounters annually. Join us in improving lives during pivotal care moments!</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:107%;letter-spacing:0.25px;margin:0in="" 0px;padding:0px;"=""><b><strong style="font-size:11pt;white-space:pre-wrap;"> </strong></b></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:107%;letter-spacing:0.25px;margin:0in="" 0px;padding:0px;"=""><i><b><strong style="color:rgb(37,37,40);font-size:13.5pt;font-style:italic;white-space:pre-wrap;">#LI-Remote</strong></b></i><i><em style="color:rgb(37,37,40);font-size:13.5pt;white-space:pre-wrap;"> </em></i></p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...