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Collection Representative I

May 28, 2026

<div><div><div><div><div><div><div>Are you ready to take your career to the next level? Join us at TriVerity (a Velera Company)! </div></div></div></div></div></div></div><div>The Opportunity:</div>The Collections Representative I utilizes various collection strategies and methodologies to contact consumers to negotiate payment in full or payment arrangements on debt. The Collection Representative II manages a complete portfolio of charged off accounts, maintains effective negotiation skills, utilizes skip tracing techniques and remains compliant with all regulatory and company requirements and policies.<div>Day in the Life:</div><ul><li>Reviews accounts in assigned queue to determine next course of action required to resolve the delinquent account.</li><li>Utilize various skip tracing techniques and collection strategies to locate right parties</li><li>Negotiate payment terms and methods, often requiring probing questions of the consumer in order to better understand potential objections to payment.</li><li>Follow up on specific accounts which meets department criteria to ensure all work has been completed on said accounts</li><li>Establish and maintain payment arrangements consistent with our established guidelines.</li><li>Dorm, close, and make recommendations on accounts in accordance with our established guidelines.</li><li>Make second voice calls as necessary to assist other collectors.</li><li>Participate actively in monthly continuous improvement training sessions, to assure that appropriate collections calling techniques are developed to respond to new and difficult calling situations.</li><li>Maintain thorough knowledge of FDCPA</li><li>Document accounts accurately and quickly</li><li>Perform all other duties as assigned.</li></ul>This position offers hourly base pay and is also eligible for commission based on collections performance.Qualifications:<ul><li>Minimum (1) year collections or sales experience preferred</li></ul>Education:<ul><li>High school education or GED equivalent</li></ul><div></div>Pay Equity$15.00to$18.03 Great Work/Life Benefits!<ul><li>Competitive wages</li><li>Medical with telemedicine</li><li>Dental and Vision</li><li>Basic and Optional Life Insurance</li><li>Paid Time Off (PTO)</li><li>Maternity, Parental, Family Care</li><li>Community Volunteer Time Off</li><li>12 Paid Holidays</li><li>Company Paid Disability Insurance</li><li>401k (with employer match)</li><li>Health Savings Accounts (HSA) with company provided contributions</li><li>Flexible Spending Accounts (FSA)</li><li>Supplemental Insurance</li><li>Mental Health and Well-being: Employee Assistance Program (EAP)</li><li>Tuition Reimbursement</li><li>Wellness program</li><li>Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions</li></ul>TriVerity is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.TriVerity is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following <a href="https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf" target="_blank" rel="noopener noreferrer">"EEO is the Law" Poster</a> and the <a href="https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf" target="_blank" rel="noopener noreferrer">"EEO is the Law" Poster Supplement</a>. TriVerity will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.TriVerity is an E-Verify Employer. Review the E-Verify Poster <a href="https://www.pscu.com/PDF/2023/E-Verify-Poster.pdf" target="_blank" rel="noopener noreferrer">here</a> (English and Spanish). For information regarding your Right To Work, please click <a href="https://www.pscu.com/PDF/2023/Right-to-Work-English-Spanish.pdf" target="_blank" rel="noopener noreferrer">here</a> (English and Spanish poster).As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at <a href="mailto:recruiters@pscu.com" target="_blank" rel="noopener noreferrer">recruiters@velera.com</a> for assistance.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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