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Commercial Kitchen Equipment Service Technician

May 26, 2026

Commercial Kitchen Service TechnicianAlbany, NY Employment/FLSA Status: Full-time, Regular, Non-Exempt (Hourly)$28 to $48 hourlySign-On & Retention Bonus What’s in it For You:<ul><li>On-the-job training with available on-demand technical support as well as ongoing formal hands-on and classroom training at our National Training Kitchen. Professional CFESA certifications with the potential for advancement.</li><li>Receive a company service vehicle, fuel card, tablet and cell phone for business use</li><li>Market-leading benefits program including 401k and paid time off</li><li>Take charge of your career through growth opportunities including advanced technician and management positions</li></ul>What You Will Do:<ul><li>Partner with restaurant and hospitality managers to offer comprehensive service solutions for commercial cooking, refrigeration, ware-washing, and other specialty food service equipment</li><li>Demonstrate your mechanical aptitude, troubleshooting skills and ability to read diagrams and schematics</li><li>Properly troubleshoot, diagnose, and repair Commercial Kitchen Equipment, including cooking, refrigeration, ware-washing and other specialty food service equipment</li><li>Communicate with manufacturers as needed to help with diagnoses and parts identification</li><li>Consult with the Technical Assistance Group for technical support while onsite</li><li>Install all parts ordered for the customer in a timely and professional manner and in line with company policy</li><li>Promote and recommend other services provided by Smart Care to customers when needed</li><li>Produce accurate and timely administrative documents, such as work orders, time reporting, receipts, and truck stock inventory</li><li>Follow safe work practices and accident prevention procedures</li><li>Maintain a neat and orderly service vehicle, along with accurate parts and tool inventory</li><li>Maintain productivity levels in accordance with company standards</li></ul>Physical Requirements:<ul><li>Ability to frequently kneel, bend, squat, push, pull, reach, and occasionally lift and carry up to 70 pounds</li><li>Ability to work with moving mechanical parts, pressurized steam equipment, open flames, heated surfaces, liquids, and risk of electrical shock in damp, humid, or freezing conditions</li><li>Ability to work on ladders, roofs, and other high places</li></ul>Minimum Qualifications:<ul><li>High School diploma or equivalent</li><li>1 year of technical experience with refrigeration, appliance repair, kitchen equipment, HVAC, or relevant military service</li><li>Valid driver’s license and acceptable motor vehicle record</li><li>Willingness and ability to be involved with the emergency on-call rotation that includes nights and weekends</li><li>Availability for occasional overnight travel as assigned</li><li>Immigration sponsorship not provided for this role</li></ul>Preferred Qualifications:<ul><li>Relevant technical training, licenses, and/or certifications (i.e. EPA, CFESA)</li><li>Commercial refrigeration and/or commercial cooking equipment repair experience</li><li>Self-motivated with the proven ability prioritize and work independently with minimal direct supervision</li></ul>About the CompanySmart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC. About Smart CareSmart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care’s application or hiring process due to a disability, please contact the Human Resources department at HR@smartcaresolutions.com.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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