Computer User Support Specialist - Apprenticeship

Data Doctors is hiring!

Computer Technician

Put your passion for computers, community, and leadership to use as a Computer User Support Specialist here at Data Doctors in Phoenix, AZ. We are currently seeking dedicated individuals to provide Computer Repair, New Computer Systems, and Computer Help to both Home and Business clients. This position is responsible for focusing on customers' needs to deliver high-quality service in a fast-paced environment. Ready to share your passion and expertise with the world? Read on to see if you qualify to become a PC M.D.!

Primary Duties + Responsibilities

The main responsibilities of a Data Doctors Computer User Support Specialist are to service and repair Windows-based computer systems, both in the hardware and software areas. However, many of our customers need in-store service, installation, configuration & upgrading of desktop and laptop computers.

There will be opportunities to learn new things every day. This fast-paced industry never has a boring day as long as you are open to new challenges and opportunities. This position requires a strong ability to complete technical tasks and communicate them effectively to customers. We explain all our computer service solutions in relatable, easy-to-understand terms to our customers (NO GEEK SPEAK).

Data Doctors continues to win awards for our computer repair services because of the people and processes we employ to deliver amazing customer service.

Qualifications

We love providing opportunity to our employees to grow and strengthen their technical and leadership abilities. However, as a high-skilled position, our Computer User Support Specialists (Apprentice) must meet the following prerequisite qualifications:

· High School Diploma

· Valid Driver's License

· Customer Service/Sales Experience

· Self-Motivated with a Desire to Advance

· Strong Communication and Organizational Skills

While those are the set requisites for the Computer User Support Specialist position, we're giving bonus points for applicants with strong computer knowledge, previous technical experience, and customer service/consulting experience.

The full-time apprenticeship at Data Doctors in Phoenix, AZ is a full time hourly position to include paid days off, purchase benefits, medical/dental/vision benefits, and retirement benefits.

Weeks 1-12 - The wage will be $16 an hour (full time) while the apprentice learns the basics of the A+ certification while receiving on the job training. Customer service, operations, and communication skills will also be trained and tested during this time. The apprentice will be with trainers through this time.

Weeks 13-24 -The wage will be $17 an hour (full time) while the apprentice moves to the main store location they will work. They will being working alongside of another full time employee continuing learn more advanced computer repair techniques. During this time, they will be responsible for the operation of a store including responsibilities of customer service, operations, and technical expectations. They will have managers and trainers continue to help without as much frequency during this time.

Weeks 25 - About 54 - The wage will be increased to $18 an hour (full time) while the apprentice operates a store location on their own with little to no assistance from training staff. They will be responsible for all of the expectations for the store location. During this time, they will also be preparing for the A+ certification which will be paid for by Data Doctors towards the end of the apprenticeship term. Materials will be provided (book) and the two parts of the test will be paid for once by Data Doctors.

At the end of the apprenticeship, the apprentice will receive a certificate of training completion from Data Doctors in addition to the A+ certification provided the tests were passed.

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance

Education:

  • High school or equivalent (Required)

Ability to Commute:

  • Phoenix, AZ 85032 (Required)

Work Location: In person

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...