Consumer Operations Associate

<h2>Who we are</h2> <h3>About Stripe</h3> <p><span style="font-weight: 400;">Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.</span></p> <h3>About the team</h3> <p>At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together.</p> <p><br>We cultivate a culture of collaboration, inclusivity and support where every team member’s voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals.</p> <h2>What you’ll do</h2> <h3>Responsibilities</h3> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Troubleshoot and solve external user issues&nbsp;</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Analyze our processes and instigate changes to help scale our operations and improve user experience&nbsp;</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Work closely with other Stripe teams to improve our product offerings and messaging around new products and features&nbsp;</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Gain unique insights into how thousands of businesses on Stripe scale and operate&nbsp;</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Have an opportunity to learn how Stripe operates from ground up and make a real impact on the future on organization&nbsp;</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Be a part of building a brand new team and operational culture for Stripe&nbsp;</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Partner with global operations specialists or business process owners to run a critical workflow</span></li> </ul> <h2>Who you are</h2> <p><span style="font-weight: 400;">We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.</span></p> <h3>Minimum requirements</h3> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">You have a user first mindset and are energized by the challenge of solving difficult problems</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">You have excellent communication skills, both written and verbally</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">You excel in analytical thinking and problem solving</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">You might have prior experience in customer service or internal/external user facing operations</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">You enjoy learning about technical products and processes, you are an organized, self-starter with passion for finding solutions to our user’s challenges</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">You have a process-oriented mindset and ability to get things done</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">You enjoy working in an in-office environment with strong cross team collaboration and support</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">You are able to prioritize and enjoy working in a quick-moving environment</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">You are humble and have a proven track record for working well across teams and with external partners</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">You're willing to periodically work a weekend day for which you will receive a weekday off; the SDC operates during daytime hours with shifts from the morning through early evening</span></li> </ul> <h3><strong>Preferred qualifications</strong></h3> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Prior experience or knowledge in user support&nbsp;</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Prior experience working on projects or process improvement initiatives&nbsp;</span></li> </ul>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...