Cross Border Account Manager

Cross Border Account Manager The Account Manager is the primary point of contact for cross-border customers, responsible for managing relationships, driving customer retention, and supporting revenue growth. This role leads operational performance reporting, partners with Operations to identify improvement opportunities, and manages RFQs, spot quotes, and customer onboarding to ensure successful implementation and ongoing service excellence. The position is office-based, Monday through Friday from 8:00 AM to 5:00 PM, with periodic travel as needed.

Customer Account

Management & Retention Serve as the primary point of contact for cross-border customers, building strong relationships to retain business and grow wallet share through consultative selling. # Operational Performance & Reporting Lead monthly and quarterly business reviews, providing customers with operational and service performance data, and ensuring visibility into success metrics. # Revenue Growth & Margin Improvement Identify opportunities for revenue growth, engineering savings, and margin improvement by partnering with Operations and leveraging TA service modes and expertise. # Onboarding & Implementation Lead onboarding of new and returning customers, ensuring scope alignment, execution readiness, rate card maintenance, and contract rate audits. Office-based role in a well-lit, climate-controlled environment. Standard office equipment provided (computer, phone, high-speed internet) Collaborative, cross-functional setting with frequent interaction between Sales, Operations, and Customer Service teams Bachelor's degree in Supply Chain Management, Business, or a related field required Experience in Account Management or Inside Sales required Background in logistics operations with an emphasis on problem-solving and network development Proficiency with logistics and business software, including McLeod, MercuryGate, CRM systems, Microsoft Office Suite, and Power BI Comfortable using standard office tools and technology Customer-centric with a strong service mindset Highly organized, able to manage multiple priorities simultaneously Medical, Dental, Vision, Life Insurance, Disability Other benefits include Doc-On-Demand, Tuition Reimbursement, Paid Volunteer Day, Employee Assistance Program All your information will be kept confidential according to EEO guidelines.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...