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Custodial Operations Analyst

June 4, 2026

About the Team/Role We are seeking a detail-oriented and proactive individual to join our team as an HSA Custodian Operations Analyst 1. In this role, you will play a crucial part in the daily operations of our Health Savings Account (HSA) Custodian processes. The ideal candidate will have a strong analytical mindset, exceptional organizational skills, and the ability to collaborate effectively with internal teams and external partners.How you'll make an impact<ul><li>HSA Transaction Processing:<ul><li>Process internal bank transfers and wires accurately.</li><li>Reconcile depository and intermediary bank accounts.</li><li>Facilitate money movements for HSA contributions and distributions.</li><li>Facilitate money movements for consumer investment transactions.</li><li>Coordinate and facilitate sub-custodian processing for financial institutions.</li><li>Manage Contribution Exception processing from partner notification through resolution.</li></ul></li><li>Operational Efficiency:<ul><li>Provide input and support in streamlining processes within the HSA Custodian Operations.</li><li>Contribute to the development and maintenance of procedures related to HSA Custodian Operations.</li><li>Maintain positive vendor relationships to ensure smooth operational processes.</li></ul></li><li>Data Gathering:<ul><li>Collect and validate data from various internal and external sources to ensure the accuracy and completeness of HSA transactional records.</li><li>Perform routine analysis to support key operational functions, including daily account reconciliations, exception management, and the investigation of discrepancies.</li><li>Generate and distribute reports to monitor operational metrics, track service level agreements (SLAs), and provide leadership with insights into transaction volumes and trends.</li><li>Leverage data to identify opportunities for process automation, risk mitigation, and operational efficiency improvements.</li></ul></li><li>Risk Mitigation and Error Resolution:<ul><li>Identify and escalate potential risks or control gaps in operational processes. Investigate and resolve transaction discrepancies and errors in a timely manner, documenting the resolution process.</li></ul></li><li>Customer and Partner Support:<ul><li>Respond to consumer and partner inquiries related to HSA Custodian processing such as tax reporting, unclaimed property, and contribution processing within service level agreement while demonstrating best-in-class customer service</li></ul></li><li>SLA Support:<ul><li>Support internal teams and report on external service level agreements.</li></ul></li><li>Proactively identify and embrace opportunities to integrate AI and automation technologies into operational processes. This includes initiatives to drive scale, reduce reliance on manual processes, and mitigate operational risks.</li><li>Completes other projects as assigned</li></ul><div>Minimum Required Qualifications for Consideration<ul><li>Bachelor’s Degree in business, finance, accounting or related field preferred but not required</li><li>Strong analytical and problem-solving skills with an exceptional commitment to accuracy and detail.</li><li>High proficiency with spreadsheet software (e.g., Microsoft Excel, Google Sheets).</li><li>Effective communication skills (both written and verbal) for collaborating with internal teams and external partners.</li><li>Excellent organizational and time-management abilities to manage multiple tasks in a fast-paced environment.</li><li>A proactive and self-motivated work ethic with the flexibility to adapt to change.</li><li>Must successfully pass a background investigation.</li></ul></div><div>Experience you'll bring <ul><li>Direct experience with HSA/custodial operations or in a treasury or accounting role.</li><li>Strong customer service and interpersonal skills.</li><li>Experience with VLOOKUPs, pivot tables, MACROs and AppScripts.</li><li>Experience with wire transfer platforms and core banking systems.</li><li>Proven ability to adapt to change and take initiative on new projects.</li><li>1-2 years of experience working in the Financial Services industry</li></ul></div>The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section.Pay Range: $55,800.00 - $60,900.00

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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