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Customer Care Executive Evening Jobs in Chennai
Job Summary
MNC JOBS INFO is seeking a dynamic and customer-focused Customer Care Executive to join our Chennai team for the evening shift. The ideal candidate will serve as the first point of contact for our customers, delivering exceptional service while resolving inquiries, complaints, and providing guidance on our products and services. This role offers an excellent opportunity for individuals looking to grow their career in customer service within a fast-paced, professional environment.
Key Responsibilities
- Handle inbound and outbound customer calls in a professional and courteous manner.
- Resolve customer queries, complaints, and concerns efficiently, ensuring high customer satisfaction.
- Maintain accurate records of customer interactions, transactions, and feedback in the CRM system.
- Collaborate with other teams to address customer issues and provide timely solutions.
- Upsell or cross-sell company products/services when appropriate, adhering to company policies.
- Follow defined protocols to escalate complex issues to higher-level support teams.
- Provide feedback on customer trends, recurring issues, and opportunities for improvement.
Required Skills and Qualifications
- High school diploma or equivalent; bachelor’s degree preferred.
- Excellent verbal and written communication skills in English.
- Strong interpersonal skills with a customer-first mindset.
- Ability to remain calm and professional in high-pressure situations.
- Basic computer skills and familiarity with Microsoft Office or CRM software.
- Good problem-solving skills and attention to detail.
Experience
- Prior experience in a customer service or call center role is preferred but not mandatory.
- Freshers with strong communication skills are encouraged to apply.
Working Hours
- Evening shift: 4:00 PM – 10:00 PM (may vary based on company requirements).
- Monday to Saturday (rotational off may apply).
Knowledge, Skills, and Abilities
- Ability to manage multiple tasks efficiently while maintaining a high level of accuracy.
- Strong listening skills and the ability to empathize with customers.
- Ability to work independently as well as in a team environment.
- Flexibility to adapt to changing procedures, processes, and customer needs.
- Knowledge of basic troubleshooting techniques and product/service details.
Benefits
- Competitive salary with performance-based incentives.
- Flexible evening shift suitable for students or working professionals.
- Opportunity for career growth and professional development.
- Friendly and supportive work environment.
- Health and wellness benefits (as per company policy).
Why Join Us
Joining MNC JOBS INFO means becoming part of a leading organization that values employee growth and customer satisfaction equally. You will gain hands-on experience in customer relationship management, enhance your communication and problem-solving skills, and have opportunities for career progression within the company.
How to Apply
Interested candidates can apply online via our official careers page or send their updated resume to us with the subject line: “Customer Care Executive – Evening Chennai.” Shortlisted candidates will be contacted for telephonic and virtual interviews.
