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Customer Care Specialist I (Must live in Ohio)

May 26, 2026

Job Summary:The Customer Care Specialist I assists members/beneficiaries or providers with routine service inquiries. Essential Functions:<ul><li>Resolve member/beneficiaries or provider routine service inquiries; examples include claims processing, member benefit education, contracting and credentialing requests, and when applicable, eligibility inquiries, and transportation arrangements </li><li>Ensure all HIPAA, State and/or Federal requirements/regulations are always adhered to</li><li>Research, follow up, and resolve all open/pending issues in a timely manner to ensure member or provider satisfaction</li><li>Build and strengthen member or provider relationships by providing quality customer service.</li><li>Maintain knowledge and understanding of all processes and procedures</li><li>Adhere to all departmental and company policies and procedures</li><li>Maintain complete and accurate documentation of all of telephone and written communications</li><li>Act as a mentor to new hire employees</li><li>Perform any other job related instructions, as requested</li></ul>Education and Experience:<ul><li>High School Diploma or equivalent is required</li><li>Two (2) years customer service experience is preferred</li><li>Customer Service experience in a call center is preferred</li></ul>Competencies, Knowledge and Skills:<ul><li>Critical thinking and listening skills</li><li>Decision making and problem-solving skills</li><li>Computer proficiency with knowledge and experience in a Windows environment</li><li>Typing speed of 35 words per minute (WPM)</li><li>Strong written and communication skills</li><li>Works well under pressure</li><li>Professional phone etiquette</li><li>Proper use of grammar</li><li>Ability to work in a fast-paced environment</li><li>Adaptable to a constantly changing environment</li><li>Attention to detail</li><li>Ability to multitask</li><li>Ability to work independently and with a team</li></ul>Licensure and Certification:<ul><li>None</li></ul>Working Conditions:<ul><li>General office environment; may be required to sit or stand for extended periods of time</li><li>Must adhere to an assigned daily work schedule and have predictable and reliable attendance</li></ul>Compensation Range:$35,900.00 - $57,300.00CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package. Compensation Type (hourly/salary):HourlyOrganization Level Competencies <ul><li style="text-align:left">Fostering a Collaborative Workplace Culture</li><li style="text-align:left">Cultivate Partnerships</li><li style="text-align:left">Develop Self and Others</li><li style="text-align:left">Drive Execution</li><li style="text-align:left">Influence Others</li><li style="text-align:left">Pursue Personal Excellence</li><li style="text-align:left">Understand the Business</li></ul> <h2>This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.</h2>#LI-KM1

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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