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Customer Service Officer - KLCC area (Up to RM4000)
Job Responsibilities:
- Identify and resolves customer inquiries/issues accurately via phone / email.
- Completes accurately the necessary documentation to manage customer complaints, issues and subsequent solutions.
- Responsible for identifying and escalating customer issues to the appropriate department.
Job Requirements:
- SPM / STPM or equivalent certificate holders with at least 5 years of related work experience OR
- A recognized Diploma with 2 years of related working experience OR
- Fresh Degree holders are welcome to apply as training is provided.
- Ability to work on a 24/7 shift including weekends and Public Holidays on rotational basis
Additional Info:
- Earliest shift start at 6am. Latest shift end by 3am (For Senior Officer)
- 9.5 hours per shift including 1 hour break + 0.5 hours comfort break
- 2 days off per week (Most probably to be arrange 2 days continuous but may be split too)
- Location: Walking Distance from Ampang Park station
- 1 month classroom training (Mon – Fri, 9am – 6.30pm) Mandatory attendance
Benefits:
- PERMANENT Role - Basic is up to RM4,000 depending on experience and qualification
- RM3,200 for Fresh Degree Holder + RM350 Fixed Shift Allowance
- RM350 Fixed Shift Allowance
- Up to RM900 if night shift (per month)
- 21 days Annual Leave
- 14 days Medical Leave
- Medical & Insurance coverage (including Immediate Family)
- RM500 Bonus upon confirmation (One time off)
- RM25 per day → Transport Allowance (start any time before 7am / end after 12am)
- Monthly KPI Incentives
- Dental & Optical RM400 per annum
- OT is claimable upon approval
- Double Pay on Public Holiday
- Salary Review in March every year
Job Type: Full-time
Pay: RM3,200.00 - RM4,000.00 per month
Benefits
- Maternity leave
- Meal allowance
- Professional development
Application Question(s)
- What's your expected salary?
- What's your current salary?
- How old are you?
- Are you willing to work rotational shift in KLCC area?
Education
- STM/STPM (Required)
Experience
- full-time work: 1 year (Preferred)