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Customer Service & Quotes Representative

June 3, 2026

CommScope is pushing the boundaries of communications technology. For more than 40 years, we’ve been leaders in innovating Data Center products, private networks and Gigabit speeds everywhere – we're always anticipating what’s next. Developments such as the Internet of Things, detailed connectivity, Cloud, and Data Center solutions introduce new requirements and demand creative thinking. With our unmatched expertise in fiber optics technology, copper and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow. Everyone communicates. It’s the essence of human experience. How we communicate is evolving. Technology is reshaping the way we live, learning and thrive. The epicenter of this transformation is the network—our passion. Our guides are rethinking the purpose, role and usage of networks to help our customers increase bandwidth, expand capacity, enhance efficiency, speed deployment and simplify migration. From remote cell sites to massive sports arenas, from busy airports to brand new data centers, we provide the crucial expertise and vital infrastructure a business needs to succeed. The world’s most sophisticated networks rely on CommScope connectivity. Due to expansion CommScope is looking to add a Customer Service & Quotes Representative to be part of our dynamic team, helping deliver top-quality customer service while managing critical pricing and order processes. The candidate shall be based in Mexico City working remote (homeworking). How You'll Help Us Connect the World As a Customer Service & Quotes Representative at CommScope, you will take ownership of customer inquiries, manage the end-of-the-end order process, and handle project-specific pricing strategies to ensure smooth operations and profitability. You will collaborate with both internal stakeholders (Sales, Product Management, Customer Service, Finance) and external business partners to ensure that orders are processed accurately, timely, and aligned with company financial targets. The role requires strong organizational skills, the ability to multitask, and a deep understanding of pricing and order management. Education and Experience Required <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="line-height:13.8pt;background-color:white;margin:0.0in 0.0in 0.0in 0.4px;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px">Bachelor’s degree in administration or related area, </li> <li style="line-height:13.8pt;background-color:white;margin:0.0in 0.0in 0.0in 0.4px;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px">3-5 years’ experience in Customer Service Area within a manufacturing environment.</li> <li style="margin:0.0in 0.0in 0.0in 0.4px;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px">Proven experience in project pricing, order management, or a related field.</li> <li style="margin:0.0in 0.0in 0.0in 0.4px;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px">Expertise in ERP systems, MS Dynamics, SAP and data integrity management.</li> </ul> Skills Required <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.4px;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px">Proficient in English language (written and spoken).</li> <li style="margin:0.0in 0.0in 0.0in 0.4px;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px">Proficient in Microsoft Office (Word, Excel, and PowerPoint).</li> <li style="margin:0.0in 0.0in 0.0in 0.4px;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px">Strong analytical skills with the ability to calculate and assess profitability and pricing.</li> <li style="margin:0.0in 0.0in 0.0in 0.4px;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px">Excellent communication skills, both verbal and written, with the ability to interact with cross-functional teams and external partners.</li> <li style="margin:0.0in 0.0in 0.0in 0.4px;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px">Ability to manage multiple priorities and meet deadlines in a fast-paced environment.</li> <li style="margin:0.0in 0.0in 0.0in 0.4px;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px">Detail-oriented with a high level of accuracy in pricing, data entry, and order management.</li> <li style="margin:0.0in 0.0in 0.0in 0.4px;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px">Knowledge of pricing strategies and competitor analysis in a technical or production environment.</li> <li style="margin:0.0in 0.0in 0.0in 0.4px;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px">Ability to maintain confidentiality and ensure the security of sensitive pricing data.</li> </ul> Main Duties <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.4px;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px">Manage customer inquiries across various channels (phone, chat, email), ensuring prompt and accurate responses.</li> <li style="margin:0.0in 0.0in 0.0in 0.4px;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px">Enter and maintain purchase orders in the ERP system, resolving any issues in collaboration with customers and internal teams.</li> <li style="margin:0.0in 0.0in 0.0in 0.4px;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px">Oversee the entire order process, including acknowledgment, change requests, and customer communication.</li> <li style="margin:0.0in 0.0in 0.0in 0.4px;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px">Stay informed on products and market trends through training and participation in meetings.</li> <li style="margin:0.0in 0.0in 0.0in 0.4px;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px">Respond to and approve project pricing requests from Business Partners, Sales and Customer Service, managing discounts and ensuring financial targets are met.</li> <li style="margin:0.0in 0.0in 0.0in 0.4px;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px">Analyze project profitability, adjust pricing for Business Partners, and ensure competitive positioning.</li> <li style="margin:0.0in 0.0in 0.0in 0.4px;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px">Audit credit requests and provide detailed pricing analysis as needed.</li> <li style="margin:0.0in 0.0in 0.0in 0.4px;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px">Monitor competitor activity, report on pricing conflicts, and collaborate with Product Management on pricing tasks.</li> <li style="margin:0.0in 0.0in 0.0in 0.4px;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px">Ensure the security and accuracy of pricing data and contribute to process improvements.</li> <li style="margin:0.0in 0.0in 0.0in 0.4px;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px">Provide pricing updates to internal teams and stakeholders, maintaining transparency in all decisions.</li> <li style="margin:0.0in 0.0in 0.0in 0.4px;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px">Monitor key metrics, including profitability and discounts, ensuring accurate reporting and traceability.</li> </ul> You Will Excite Us if you Have <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="line-height:107%;background-color:white;margin:0.0in 0.0in 0.0in 0.4px;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px">Experience with MS Dynamics and SAP.</li> <li style="line-height:107%;background-color:white;margin:0.0in 0.0in 0.0in 0.4px;font-size:11.0pt;font-family:Calibri, sans-serif;text-indent:0.4px">Knowledge of sales and order management processes, product offerings, and industry trend.</li> </ul> What Happens After You Apply? <ul style="margin-bottom:0.0in;margin-top:0.0px" type="disc"> <li style="color:black;line-height:107%;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif">Learn how to prepare yourself for the next steps in our hiring process by visiting https://careers.commscope.com/how-we-hire</li> </ul> <ul style="list-style-type:none"> <li style="color:white">#LI-CC1</li> </ul>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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