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Customer Service Representative - Spanish Bilingual

May 26, 2026

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.Qualified new hires are eligible for a $2,000 sign-on bonus after 9 months of service. Must remain continuously employed for a minimum 12 monthsPosition Summary:We are seeking a compassionate, customer-obsessed Customer Service Representative to care for our customers. Our customers include members of our benefit plans, employers that offer benefits, doctors, hospitals, and other providers of healthcare.  In this role, you will create connections with our customers by helping with their benefits and claims to improve their health and well-being. You will be responsible for educating customers about their benefits and claims while resolving issues and directing them to helpful resources. This position requires adaptability and empathy, as you will be handling a variety of inquiries and ensuring customer satisfaction through kind and respectful interactions.  As the face of our company, you will care for our customers by researching issues, documenting outcomes, resolving inquiries and delivering a high level of customer satisfaction. Your ability to listen and respond to customer needs is crucial in inspiring trust and loyalty. Key Responsibilities: <ul><li>Actively listen and be an advocate for customers, understand their needs and provide guidance and support </li><li>Resolve customer inquiries and issues efficiently while documenting all interactions. </li><li>Educate customers about available resources and assist them in navigating their options. </li><li>Anticipate customer needs and provide proactive solutions to enhance satisfaction. </li><li>Collaborate with team members and other departments to address service issues and improve outcomes. </li><li>Document all customer correspondence and maintain confidential records of patient information. </li><li>Follow policies, procedures, and the CVS/Aetna Code of Conduct. </li></ul> Your performance will be measured by: <ul><li>Customer satisfaction with the service you provide. </li><li>Demonstrating CVS/Aetna’s “Heart at Work” behaviors including Putting People First, Joining Forces, and Inspiring Trust. </li><li>Your ability to resolve customer issues the first time they call. </li><li>Quality and accuracy of interactions with customers. </li><li>Reporting to work and adhering to your assigned schedule. </li></ul>  Our Leadership and Welcome Teams will help you succeed by providing: <ul><li>New colleague orientation to learn about our company and your role. </li><li>Engaging and comprehensive training ranging from 4 to 18 weeks depending on the customers supported. </li><li>A supportive and inclusive culture that will allow for continuous learning and growth. </li><li>Ongoing coaching and mentoring support. </li><li>Equipment and resources needed to complete assigned work. </li></ul> Key Competencies and Behavioral Requirements: <ul><li>Demonstrated empathy and effective communication skills. </li><li>Respectful and kind demeanor in all communications while being an advocate for our customers </li><li>Strong problem-solving and decision-making abilities. </li><li>Ability to manage multiple resources and tasks in a fast-paced environment. </li></ul> Required Qualifications: <ul><li>6+ months of customer service experience </li><li>Basic computer skills </li></ul><ul><li>Must live in MST/PST Time zones</li><li>Bilingual in Spanish language as certified by language assessment </li></ul> Preferred Qualifications: <ul><li>1+ years of customer service experience in a contact center environment, which may include calls, chats or email correspondence depending on role </li><li>1+ years of claims, provider, dental, medical or other related healthcare experience </li><li>Microsoft office experience preferred </li></ul>Education: High School Diploma, GED, or equivalent experience. You must have: <ul><li>High-speed internet access with adherence to workplace model and potential telework agreements.  </li><li>Willingness to work specific hours, with flexibility </li></ul> This position pays $19.02/hour. Anticipated Weekly Hours40Time TypeFull timePay RangeThe typical pay range for this role is:$17.00 - $31.30This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on <a href="https://learn.bswift.com/cvshealth-mainland" target="_blank" rel="noopener noreferrer">Benefits Moments</a>. We anticipate the application window for this opening will close on: 05/25/2026Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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