Customer Service Scheduler and Office Administrator

Help Homebuyers Move Forward with Confidence For over 28 years, Pillar To Post Home Inspectors – The Capuano Team has been one of the most trusted home inspection companies in the Greater Cincinnati region. Our mission is simple We help homebuyers, sellers, and real estate professionals make informed decisions through exceptional service, clear communication, and professional home inspections. We are seeking a full-time Remote Inspection Scheduler who thrives on helping people, enjoys fast-paced customer interactions, and takes pride in delivering an outstanding client experience. Position Overview As an Inspection Scheduler, you will be the first point of contact for many of our clients and Realtor partners. Your primary responsibility is to answer incoming calls, schedule home inspections, coordinate logistics, and provide a warm, professional experience that builds trust from the very first conversation. This is not simply an administrative role. You will play a key part in helping clients choose the right inspection services while supporting our team of inspectors and real estate professionals. What You'll Do Client Communication • Answer inbound phone calls, emails, text messages, and online inquiries • Guide homebuyers and Realtors through the inspection scheduling process • Explain inspection packages and additional services • Build rapport and provide a caring, professional customer experience • Respond quickly to customer questions and concerns Scheduling & Coordination • Schedule and confirm inspection appointments • Coordinate inspector availability and daily routes • Manage calendar changes, reschedules, and cancellations • Ensure inspection details are accurate and complete CRM & Administrative Support • Enter and maintain accurate customer information • Update appointment records and notes • Monitor pending opportunities and follow-up tasks • Assist with appointment reminders and communication workflows Realtor Relationship Support • Provide exceptional service to referring real estate agents • Follow established communication standards with Realtor partners • Help strengthen long-term referral relationships through timely communication and professionalism What Success Looks Like • Calls answered promptly and professionally • High appointment conversion rates • Accurate scheduling with minimal errors • Exceptional customer satisfaction • Strong communication with clients, Realtors, and inspectors • Positive attitude and ownership of results Qualifications Required • 2+ years of customer service, scheduling, inside sales, or call center experience • Excellent verbal and written communication skills • Strong organizational and multitasking abilities • Comfortable working in multiple software systems simultaneously • Reliable internet connection and dedicated home office environment • Professional phone presence Preferred • Real estate, mortgage, title, insurance, or home services experience • CRM experience (HubSpot, Salesforce, or similar) • Inside sales or appointment-setting experience • Experience working remotely Who Thrives Here You may be a great fit if you • Love helping people • Enjoy talking on the phone • Stay calm under pressure • Are detail-oriented and highly organized • Take initiative and solve problems independently • Are accountable for results • Enjoy being part of a supportive team Our Core Values At Pillar To Post – The Capuano Team, we live our values every day • Help First • Lead with Care • Accountable for Results • Grow, Change & Thrive • Have Fun Compensation & Benefits • Full-Time Remote Position • Competitive hourly pay based on experience • Performance-based bonus opportunities • Paid training • Supportive team culture • Opportunity for advancement and growth How to Apply Please submit • Your resume and a video why you are the best candidate to join our team

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...