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Customer Success Manager, Payer & Employer

June 4, 2026

<h1>Who We Are</h1> Verily Health is a data platform and technology company purpose-built to power AI-enabled precision health solutions that accelerate research and improve care for individuals and communities. Uniquely positioned at the intersection of technology, data science, and healthcare, Verily transforms multimodal health data into insights, models, and actions that make healthcare more personalized, predictive, and precise.<h1>Description</h1>Verily Health is seeking a Customer Success Manager for key accounts within its payer & employer sector. You will develop, maintain, and build upon foundational relationships with key customer stakeholders to enable quality solution delivery and customer health.<h1>Responsibilities</h1><ul><li>Build trusted relationships with executives and key stakeholders within the client organizations to understand their strategic goals, drive product adoption, and achieve customer defined outcomes/value.</li><li>Act as the external and internal point of contact for day to day client interactions, including preparing for and following up with weekly meetings, weekly and annual reporting, and ad hoc requests.</li><li>Create success plans that align use cases with customer objectives and be able to configure them to client’s specific business hierarchy and organizational structure.</li><li>Secure renewals and identify new revenue opportunities to achieve annual renewal and growth targets.</li><li>Drive escalation of client issues and potential risk, quarterback the risk mitigation process, and ensure successful resolution of issues in a timely manner to create a positive customer experience.</li></ul><h1>Qualifications</h1>Minimum Qualifications<ul><li>8+ years’ experience managing a book of existing clients as a Customer Success Manager or similar role, with a reference-able track record of success. 5+ years’ experience managing high value, complex, and strategic partnership accounts.</li><li>Bachelor’s degree or equivalent experience. </li><li>Customer-centric with a focus on driving customer outcomes and achieving customer objectives in partnership with Verily and its suite of products.</li><li>Excellent interpersonal skills, with the ability to communicate and collaborate efficiently with individuals at various levels, both internal and externally. </li></ul>Preferred Qualifications<ul><li>Strong relationship management skills with the ability to effectively reach outcomes that balance client satisfaction with company interests</li><li>Must be accountable with a strong work ethic, a sense of urgency and ownership, and be able to work effectively both independently and as part of a team</li><li>Needs to be coachable, always willing to learn, and have the right combination of patience and tenacity</li><li>Ability to deliver results under pressure, work independently, and take ownership of assigned projects</li><li>Ability to achieve results without formal authority, using collaboration and management appropriately across departments to deliver results efficiently</li></ul>Qualified applicants must not require employer sponsored work authorization now or in the future for employment in the United States.The US base salary range for this full-time position is $113,000 - $170,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.Verily Health Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please<a href="https://verily.com/about-us/careers" target="_blank" rel="noopener noreferrer"> click here</a>. If you'd like more information on your EEO rights under the law, please<a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf" target="_blank" rel="noopener noreferrer"> click here</a>. If you have a need that requires accommodation, please let us know by completing our<a href="https://docs.google.com/forms/d/e/1FAIpQLScOmgxJwtzHb_dhc9YD-dUUnprG3yiU5URWbU2xgShDrmhWYA/viewform" target="_blank" rel="noopener noreferrer"> Accommodations for Applicants form</a>.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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