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Customer Success Partner (Retail Industry)

May 25, 2026

Blue Yonder Title: Customer Success Partner (Retail Industry)Location: Virtual within the USTravel: Ability to travel up to 60% to customer sitesOverview of Blue YonderBlue Yonder is a global leader in AI-powered supply chain, retail, and commerce solutions, committed to transforming business practices through a seamless digital ecosystem that fosters collaboration and predictive insights. We empower businesses to navigate complexities and seize growth opportunities with our strategic innovation and deep industry expertise, backed by a strong presence in major cities and multiple Gartner® Magic Quadrant™ recognitions.Scope of roleThe Customer Success Management Team partners with our customers to ensure they are maximizing value from their Blue Yonder products. You’ll develop a deep understanding of the business operations and challenges of your assigned customers, understanding them in the context of their industry. You will build long-term relationships with both IT and business stakeholders, supporting them through their entire Blue Yonder journey. Internally, you will represent the voice of the customer, you will be a key member of the core account team, along with the Account Manager and Technical Account Manager. You will also be looking for opportunities to expand the Blue Yonder footprint and avoid potential attrition. If you enjoy driving real value, working collaboratively both internally and externally, in an energized and growing team, this role is for you.How will you contribute to and drive success?<ul><li>Serve as one of the primary points of contact as a trusted strategic advisor to your customers. Acting within a TRIAD, you will also have a Client Executive responsible for commercial engagements and a Technical Account Manager responsible for support case oversight and technical aspects.</li><li>Gain a deep understanding of your customers and their operations within their respective retail sub-verticals. Understand why they selected Blue Yonder and how we can help them solve their supply chain challenges.</li><li>Build and maintain strong relationships with key executives and C-level stakeholders across both business and information technology (IT)</li><li>Develop Value Success Plans through collaborative discovery with your customers to identify key value measures that can be tracked to verify value across their solution landscape.</li><li>Work to ensure that your customers have fully implemented their contracted solutions and are adopting them into their business practices</li><li>Manage strategic connection cadences for each solution area within your assigned customers. While also maintaining regular internal touch points to maintain Blue Yonder customer focus and progress</li><li>Drive the internal development of the Executive Business Review (EBR) and Quarterly Business Review (QBR) materials and play the lead role in presenting them to your customers.</li><li>Identify and mitigate potential customer attrition within your customer product suite by facilitating key internal and external action plans</li><li>Manage customer renewals - Lead the renewal process for your assigned customers; ensure they are aware of the value achieved, rightsized for the future, and aware of solutions they may want to consider adding</li><li>Identify key upsell and cross-sell solutions and services expansion opportunities within your customer portfolio</li><li>Drive customer referenceability and by nurturing referenceable customers and facilitating the many reference opportunities they can participate in as part of the Customer Appreciation Program</li></ul>Specific goals center on the following (Core KPIs)<ul><li>Identifying and tracking of Verified Value Outcomes our customers are or have achieved with Blue Yonder solutions</li><li>Driving customer reference activities through our customer appreciation program</li><li>Initiating upsell and cross-sell opportunities within your assigned accounts</li><li>Mitigating customer attrition of the existing solution landscape</li><li>Driving executive customer engagement through strategic business reviews like EBRs and QBRs</li></ul>What we are looking for<ul><li>This is a senior manager level role with at least 10 years' relevant industry experience</li><li>Minimum of 6-8 years of retail supply chain and/or retail customer-facing experience</li><li>Breadth and depth of retail supply chain domain knowledge and experience is required</li><li>Clear executive presence and strong presentation abilities</li><li>Ability to identify the critical items in an ambiguous situation or structure, then communicate them at the required levels to make progress</li><li>Experience working with cross-functional teams (e.g., Sales, Product, Delivery)</li><li>Strong negotiation and stakeholder management skills </li><li>Detail-oriented with a commitment to driving and tracking consistent engagement processes</li><li>Strong business and analytical acumen, with knowledge and understanding of the SaaS technology landscape</li><li>Bachelor’s degree in business, Supply Chain Management, or related field</li></ul>What we offer<ul><li>Access to market leading tools & technology to help drive your success</li><li>Work alongside an industry-leading team to help you drive intelligent and thought-provoking conversations</li><li>Ownership of the customer experience on your assigned accounts</li><li>The opportunity to learn and drive leading practices in customer success</li><li>The chance to define what customer success looks like in an environment with a diverse, industry leading supply chain offering</li><li>An environment to grow and develop a career in Customer Success and beyond, measuring what matters, including your personal & skillset development</li></ul>#LI-remote-------------------------------------------The salary range for this position is $120,335.00 to $151,665.00 USDThe salary range information provided, reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual salary will be commensurate with skills, experience, certifications or licenses and other relevant factors. In addition, this role will be eligible to participate in either the annual performance bonus or commission program, determined by the nature of the position.At Blue Yonder, we care about the wellbeing of our employees and those most important to them. This is reflected in our robust benefits package and options that includes: <ul><li>Comprehensive Medical, Dental and Vision </li><li>401K with Matching </li><li>Flexible Time Off </li><li>Corporate Fitness Program </li><li>A variety of voluntary benefits such as; Legal Plans, Accident and Hospital Indemnity, Pet Insurance and much more</li></ul>At Blue Yonder, we are committed to a workplace that genuinely fosters inclusion and belonging in which everyone can share their unique voices and talents in a safe space. We continue to be guided by our core values and are proud of our diverse culture as an equal opportunity employer. We understand that your career search may look different than others, and embrace the professional, personal, educational, and volunteer opportunities through which people gain experience.Our Values If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: <a href="https://blueyonder.com/about/core-values" target="_blank" rel="noopener noreferrer">Core Values</a>All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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