Customer Success Technical Leader – TAM, Splunk Core Platform, DoD/INTEL

Job Description:

  • provide impactful solutions to customer challenges
  • onboard and enable customers through workshops
  • assess account health, especially at renewal time
  • engage with Customer Success Executives on opportunities
  • guide account teams and customers on optimal platform use
  • deliver strategic technical consulting within 90 days
  • contribute to practice KPIs and process improvements

Requirements:

  • Several years of experience administering and using Splunk Core (Enterprise/Cloud)
  • Strong Splunk architecture, data onboarding, and Splunk Core product feature experience
  • Strong SPL (Search Processing Language) skills are essential
  • Solid experience in technical consulting or big-data analytics
  • TS/SCI Clearance
  • Strong understanding of common enterprise applications
  • Statistical and analytical modeling skills are a plus
  • Proficiency with scripting languages (bash), application development (Java, Python, .NET), databases, and analytical tools
  • Hands-on experience with Splunk product implementation of focus
  • Experience with cloud migration projects

Benefits:

  • medical, dental and vision insurance
  • 401(k) plan with a Cisco matching contribution
  • paid parental leave
  • short and long-term disability coverage
  • basic life insurance
  • 10 paid holidays per full calendar year
  • 1 floating holiday for non-exempt employees
  • 1 paid day off for employee’s birthday
  • paid year-end holiday shutdown
  • 4 paid days off for personal wellness
  • 16 days of paid vacation time per full calendar year
  • flexible vacation time off program
  • 80 hours of sick time off provided on hire date
  • optional 10 paid days per full calendar year to volunteer
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