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Customer Support Representative, Intuit TurboTax - Remote

June 20, 2026

Key Job Details:

Start Date: Immediate openings available
Compensation: a competitive salary
Company: Workwarp
Position: Customer Support Representative, Intuit Turbotax - Remote
Location: Remote

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Why Working Solutions Looking for your next remote gig... We're looking for you! Working Solutions seeks helpful and tech savvy independent contractors for a one-of-a-kind opportunity providing customer support to Intuit TurboTax's customers - all from the comfort of home with the ability to create your own schedule. In this role, you will help customers with tax software product support focusing on software navigation and locating previous tax returns and amendments. Working Solutions is a customer experience business process outsourcing leader providing work-from-home opportunities to independent contractors across the United States and Canada since 1996. When you join Working Solutions as an independent contractor, you will have access to several different contracts exclusive to Working Solutions contractors. Why join the WooHoo! Crew? There are many perks to contracting with us: Â Work from home: Say goodbye to commuting hassles and hello to the convenience of working from home. Â Work when it's convenient for you: Flexibility is the name of the game. Schedule your own hours and enjoy the freedom of creating a schedule that works best for you. Â Gain experience in different industries: Expand your skillset and broaden your horizons while providing exceptional customer service. Â Supportive environment: WeÂre there to help so you can focus your efforts on bringing top-notch service to the customers we serve. Contractors must reside in and work from the United States (except CA, NY, PA, WA) on this client program. Overview Independent contractors participating in Working Solutions' Intuit TurboTax program will provide customer support via phone, chat, and/or video chat. Customer interactions focus on software navigation and locating previous tax returns and amendments. In this role, you will provide an empathetic approach to customer interactions, leveraging critical thinking and multi-tasking capabilities and escalating while necessary. Schedule: Â This seasonal contract runs through April 15th, 2024 Â Flexible schedule opportunities - you create your own schedule! Â Schedule available hours between 7 am and 11 pm CST, Monday - Sunday Â Weekday and weekend options Compensation: Â Earn up to $19 per hour Â Contractors on this program who meet or exceed key metrics earn on average the equivalent of $16-$19/hour during peak times and $15.60-$17.50/hour during non-peak times Â Peak rates apply January - April Required Skills Â Sincere desire to assist the customer Â Tech savvy and avid computer user Â Ability to multi-task and navigate multiple systems Â Communicate with a friendly tone and professional demeanor Technology & Equipment Requirements: Â Personal computer (no tablet) Â Broadband internet connection, recommended at least 10 MBPS Â Wired internet connection (no wi-fi or mobile internet) Â Windows 10 or Windows 11 operating system Â Valid antivirus software installed, running and up to date Â USB headset with microphone Â A webcam will be loaned to each contractor to be used for the duration of the contract. Â Full PC requirements Work Environment Requirements: Â Quiet, uninterrupted space Â Organized desk area Â Professional appearance (if on camera) Important Information About our application process When you are ready to apply, click ÂApply NowÂ and complete your profile. You will then be prompted to complete an online assessment; this assessment takes about 30 minutes to complete. If you are among the qualified candidates, you will receive an invitation via email within 24 hours to login to our online portal to complete a technology scan and complete the application for the contract opportunity. You can find more information about our hiring process and requirements in our FAQs, including what it means to be an Independent Contractor. We are currently unable to work with contractors residing in California, New York, Pennsylvania, or Washington. Contractors must also successfully pass a criminal background check. Contractual Relationship: The relationship between you and Working Solutions is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. Working Solutions will not be responsible for withholding taxes on your earnings while contracted with Working Solutions. When you receive your contract, you will be asked to agree to have no claim against Working Solutions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, workerÂs compensation, health or disability benefits, overtime, unemployment insurance benefits

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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