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Customer Team Leader (District Sales Manager), Cardiovascular Disease - Washington D.C. - Maryland District

June 2, 2026

Job DescriptionThe Customer Team Leader (CTL) plays a critical role in establishing our company's customer- focused initiative.This is a field-based sales management position that is responsible for the Washington D.C. - Maryland District which includes covering the following areas: Washington D.C., Baltimore, Silver Spring, Hyattsville, and Rockville.Key Responsibilities:<ul><li>Lead and manage a team of Customer Representatives to deliver strong sales performance by accurately identifying and addressing customer needs.</li><li>Provide coaching and guidance to Customer Representatives to enhance their skills and effectiveness.</li><li>Oversee training programs and manage all people-related processes for the customer team, ensuring continuous development and optimal resource allocation.</li><li>Develop and maintain a high-performing customer team aligned with organizational goals and customer expectations.</li><li>Willingness to travel at least 15% of the time to support team and customer engagement activities, which may occasionally require overnight stays. Specific requirements can be discussed during the interview process.</li></ul>Qualifications and Attributes:<ul><li>Proven ability to cultivate a high-performing, motivated sales team culture, preferably with experience in the Cardiovascular therapeutic area.</li><li>Provide strong leadership by guiding teams through change and challenges using situational coaching and emotional intelligence. Lead by example with a growth mindset and agility, while fostering trust and openness to support teams effectively during periods of transition.</li><li>Navigate ambiguity with confidence and a forward-looking vision, communicating clearly and transparently to adapt customer engagement models within the Cardiovascular market and beyond.</li><li>Maintain a customer-focused mindset by actively listening to understand customer objectives and foster meaningful relationships across the organization.</li><li>Apply expertise in account planning and management, collaborating effectively with cross-functional teams to achieve common goals.</li><li>Experience building and maintaining strong relationships with key accounts and customers in the Cardiovascular sector.</li><li>Solid understanding of Rx Pathways, including prescription processes through healthcare providers, Electronic Health Records (EHR), pharmacies, and knowledge of benefit design and prior authorization requirements.</li><li>Skilled in coaching sales professionals to navigate Managed Care environments and partner with Integrated Delivery Networks (IDN) and Account Management teams.</li><li>Track record of leading successful product launch teams in competitive markets.</li><li>Proficient in leveraging business analytics and technology to generate insights, develop strategies, and execute plans, while coaching sales teams to utilize these tools effectively.</li></ul>Required Skills and Experience:<ul><li>Bachelor's degree (BA/BS) degree with minimum 5 years’ experience in Sales, Marketing, or Managed Care within the Pharmaceutical industry</li><li>Valid driver’s license</li></ul>Preferred Skills and Experience:<ul><li>Advanced degree such as MBA or MS in Science, Business, or Healthcare discipline</li><li>At least 3 years’ experience working with key thought leaders or influential customers in large group practices, hospitals, or managed care organizations</li><li>Proven ability to manage, lead, coach, and inspire successful sales teams, preferably within the Cardiovascular market, with previous Field Sales Management experience</li><li>Strong analytical mindset with experience coaching sales teams to effectively leverage tools and technology for gathering customer insights and enhancing sales impact</li><li>Experience selling and leading teams in the Pharmaceutical, Biotech, or Medical Device industries</li><li>Skilled at establishing and maintaining relationships and networks within customer organizations</li></ul>#CCSALES2026Required Skills: Account Management, Account Management, Account Planning, Adaptability, Analytical Problem Solving, Business Data Analytics, Business Intelligence (BI), Cardiovascular Pharmacology, Customer Engagement, Decision Making, Electronic Health Records (EHR), Electronic Medical Records Management, Healthcare Sales, Lead Generation, Managed Care, Management Process, Market Analysis, Medical Devices, People Leadership, Pharmaceutical Management, Pharmaceutical Sales, Product Knowledge, Resource Allocation, Sales Forecasting, Sales Performance Coaching {+ 2 more}Preferred Skills: Current Employees apply <a target="_blank" href="https://wd5.myworkday.com/msd/d/task/1422$6687.htmld">HERE</a>Current Contingent Workers apply <a target="_blank" href="https://wd5.myworkday.com/msd/d/task/1422$4020.htmld">HERE</a>US and Puerto Rico Residents Only:Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please <a href="https://survey.sogosurvey.com/r/aCdfqL" target="_blank">click here</a> if you need an accommodation during the application or hiring process.As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:<a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" target="_blank">EEOC Know Your Rights</a><a href="https://www.eeoc.gov/gina-genetic-information-nondiscrimination" target="_blank">EEOC GINA Supplement</a>We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.<a href="https://www.msdprivacy.com/us/en/CCPA-notice/" target="_blank">Learn more about your rights, including under California, Colorado and other US State Acts</a>The salary range for this role is$173,200.00 - $272,600.00This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at <a href="https://jobs.merck.com/us/en/compensation-and-benefits" target="_blank">https://jobs.merck.com/us/en/compensation-and-benefits</a>.You can apply for this role through <a href="https://jobs.merck.com/us/en" target="_blank">https://jobs.merck.com/us/en</a> (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance OrdinanceLos Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring OrdinanceSearch Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Employee Status: RegularRelocation:DomesticVISA Sponsorship:NoTravel Requirements:25%Flexible Work Arrangements:RemoteShift:1st - DayValid Driving License:YesHazardous Material(s):n/aJob Posting End Date:06/10/2026*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date. Requisition ID:R401176

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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