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Deposit Ops Virtual Review Specialist - Remote in FL, GA, AL, SC, NC, TX, CO

June 4, 2026

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions.We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!SUMMARY/OBJECTIVESSouthState Bank is a nationally chartered bank that provides consumer, commercial, mortgage and wealth management solutions to more than one million customers throughout Florida, Alabama, Georgia, the Carolina’s, and Virginia. With its Correspondent Banking Division, the Bank serves clients coast to coast. The Deposit Operations Virtual Review Specialist I’s primary responsibilities will include, but are not limited to, review and correction of mobile and ATM deposited images for purposes of fraud prevention and determination of funds availability for account owners. Items must be reviewed promptly to ensure compliance with Federal Regulation CC and Check 21 requirements. The Virtual Review Specialist I should be able to perform their duties within designated timeframes, as well as possess the ability to decision complex exception items.This position can sit remotely in one of these states: FL, GA, AL, VA, SC, NC, TX, CO.Hours: Monday-Friday 12:00PM EST – 9:00PM EASTERN TIME ZONE ESSENTIAL FUNCTIONS<ul><li>Promptly and accurately review 130-160 deposits per day.</li><li>Contribute to a team that is responsible for approving approximately 40,000 deposits, valuing over $150,000,000, and rejecting approximately 300 fraudulent deposits, valuing over $1,000,000.00, in high-risk channels monthly.</li><li>Placing holds as necessary on accounts to protect the bank and account owner from loss or further loss.</li><li>Identify possible fraudulent items and process complex exception items with minimum supervision.</li><li>Review and process account adjustments.</li><li>Investigate and research duplicate deposits made in Branch, ATM, or mobile deposit.</li><li>Facilitate the resolution of Tier 2 support requests within established Service Level Agreements.</li><li>Meet or exceed the accuracy, productivity and all other goals assigned by management.</li><li>Make decisions in accordance with department procedures while managing both customer service and risk.</li><li>Ensure compliance with all bank policies and procedures including a department Attendance Policy.</li><li>Work to become cross-trained in other departmental tasks to provide backup support for other teams when needed.</li><li>Interact courteously and tactfully with managers, co-workers, customers and/or vendors.</li><li>Can be flexible to work weekends, holidays and/or extended hours as needed.</li><li>Assist with other duties as requested or assigned.</li><li>Additional team tasks include teller/merchant capture duplicate exception review, Proof Suspense general ledger clearing, Deposit Correction Notice review and mailing, and Block transaction review. All specialists are cross trained on one or more additional tasks.</li><li>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li></ul> COMPETENCIES<ul><li>Ability to follow documented procedures.</li><li>Check processing, UCC, Check 21, Regulation CC knowledge</li><li>Strong analytical and account research skills are required.</li><li>Must be exceptionally self-motivated and able to work in a rapidly changing and fast-paced environment.</li><li>Must have excellent communication, organizational, problem solving and time management skills.</li><li>Ability to work well under pressure, maintaining composure and meeting deadlines.</li><li>Work as a team with co-workers to ensure all functions are completed timely and correctly.</li></ul>QUALIFICATIONS, EDUCATION AND CERTIFICATION REQUIREMENTS<ul><li>Education: High School Diploma.· </li><li>Experience: A minimum of two years of banking and teller experience is required.· </li><li>Certifications/Specific Knowledge: Proficient with general office machines, PC experience, and programs to include Microsoft Office Excel, Outlook, Teams, and other software that might be utilized in the department. </li></ul>TRAINING REQUIREMENTS/CLASSESNew Employee Orientation, Two-week on-the-job training, Annual compliance training and ongoing check education and training.PHYSICAL DEMANDSThis position can sit remotely in one of these states: FL, GA, AL, VA, SC, NC, TX, CO.Hours: Monday-Friday 12:00PM EST – 9:00PM EASTERN TIME ZONE This position requires a large amount of time in front of a computer. This can be done sitting or standing with the use of the right desk. Must be able to effectively access and interpret information on computer screens, documents, and reports. WORK ENVIRONMENTTelecommuting roles, no matter if hybrid or 100% full time telecommuting, must have a secure home office environment that is free from background noise and distractions. They must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred. Requirements are subject to change, as new systems and technology are delivered. TRAVELTravel may be required to come to meetings and/or training as needed.Equal Opportunity Employer, including disabled/veterans.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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