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Desk Agent
Job Summary
The Front Desk Agent serves as the first point of contact for guests and clients, providing exceptional customer service and ensuring a welcoming atmosphere. This role involves managing reservations, handling inquiries, and performing clerical tasks to support the overall operations of the front desk. The ideal candidate will possess strong organizational skills and a commitment to delivering high-quality service.
Duties
- Greet guests warmly upon arrival and provide assistance with check-in and check-out processes.
- Manage reservations, including booking, modifying, and canceling as necessary.
- Handle guest inquiries and complaints in a professional manner, ensuring satisfaction.
- Maintain an organized filing system for guest records and other important documentation.
- Perform clerical duties such as typing correspondence, data entry, and maintaining office supplies.
- Collaborate with other departments to ensure seamless guest experiences.
- Uphold confidentiality of guest information while adhering to company policies.
Skills
- Strong customer service skills with a friendly demeanor.
- Proficient in calendar management and organizational tasks.
- Experience with clerical work and file management systems.
- Excellent time management skills to prioritize tasks effectively.
- Basic computer literacy with the ability to learn new software quickly.
- Previous experience as a receptionist or in a similar role is a plus.
- Ability to type efficiently while maintaining accuracy.
This position requires a proactive individual who thrives in a fast-paced environment while maintaining attention to detail and professionalism in all interactions. Must be a self starter and not depend on others to get you motivated to work. There are often long periods of down time where your time is your own. This means it is significantly easier to fall into a pattern and not complete tasks in the given time. You must be able to manage time correctly without daily direction.
Job Types: Full-time, Part-time
Pay: $12.00 per hour
Benefits:
- Employee discount
Work Location: In person
