Digital Relationship Manager

About the position

Sinclair Digital Group is seeking a strategic and performance-driven Digital Relationship Manager to oversee and retain a dedicated portfolio of digital clients post-sale. This role is responsible for managing accounts end-to-end — from onboarding through renewal — with a strong emphasis on client retention, campaign optimization, and long-term growth. The Digital Relationship Manager operates with a high degree of independence, serving as the primary point of contact and strategic advisor once a deal is closed. Success in this role requires proactive thinking, data-driven decision-making, and the ability to anticipate client needs while delivering exceptional service and measurable results.

Responsibilities

  • Book of Business Ownership: Independently manage a portfolio of digital clients post-sale, serving as the primary contact and strategic lead throughout the lifecycle of each partnership.
  • Client Retention Strategy: Develop and execute proactive retention plans rooted in performance insights, forward-looking strategy, and consistent communication. Identify risks early and implement thoughtful solutions to strengthen long-term partnerships.
  • Campaign Oversight & Optimization: Monitor and evaluate digital campaign performance across channels including SEM, Paid Social, OTT/CTV, and programmatic. Conduct regular audits and deliver data-driven optimization strategies to improve results and maximize return on investment.
  • Business Reviews & Strategic Planning: Lead recurring business reviews focused on performance insights, strategic recommendations, and future growth opportunities to ensure continued alignment and success.
  • Problem Resolution & Risk Mitigation: Anticipate challenges, troubleshoot effectively, and coordinate cross-functionally to ensure seamless campaign execution and client satisfaction.
  • Client Education & Thought Leadership: Serve as a trusted advisor by sharing industry trends, platform innovations, and best practices that position clients for sustained digital success.
  • Portfolio Growth & Expansion: Identify opportunities to deepen client investment and expand solutions through strategic performance improvements, data insights, and consultative recommendations that drive measurable business impact.

Requirements

  • 3+ years of experience in digital marketing, account management, or client strategy
  • Strong working knowledge of SEM, Paid Social, OTT/CTV, and performance-based digital advertising
  • Demonstrated success retaining and growing client relationships
  • Ability to analyze performance data and translate insights into actionable strategy
  • Highly organized and capable of managing multiple accounts independently
  • Exceptional written and verbal communication skills
  • Strategic, forward-thinking, and solutions-oriented mindset

Nice-to-haves

  • College Degree
  • Experience with platforms such as Google Ads, Meta Ads Manager, and programmatic DSPs
  • Experience with Salesforce or similar CRM systems
  • Background in agency, media, or AdTech environments

Benefits

  • participation in a retirement plan
  • life and disability insurance
  • health, dental and vision plans
  • flexible spending accounts
  • 15 paid vacation days
  • 2 paid personal days
  • 9 paid holidays
  • 40 hours of paid sick leave
  • parental leave
  • employee stock purchase plan
Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...