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Dir Operations

May 29, 2026

Powering the world’s payments ecosystem ACI powers the payments ecosystem – globally, and you power ACI. You’ll innovate, collaborate, and grow – in an energetic technology culture with decades of proven success. ACIers – in all roles and levels – are truly your colleagues and many are your friends. Our size and reach allow you to see the global impact of your work. You are visible, your talents are valued, and you are empowered to shape the future of payments. As a Director of Operations, you will join a diverse, passionate team, dedicated to powering the world’s payments ecosystem! The Purpose of this RoleSupports the ACI Product organization’s senior leadership team, defines and maintains product related policies, defines, implements and governs product related processes, manages projects, improves efficiency and makes better decisions overall to improve the organization's success. Works with other staff members and business functions to implement recommendations or improvements. Provides governance and oversight of key processes and policies required by Product Management. A typical day at ACI for the Director of Operations is:<ul style="list-style-type: disc; padding-left: 48px;"><li>Improves the operational systems, processes and policies in support of organizations mission, specifically, supports better management reporting, information flow and management, business process execution and governance, product lifecyle process execution and governance, and organizational planning.</li><li>Plays a significant role in short and long-term planning, including initiatives geared toward operational excellence.</li><li>Understands and adheres to all corporate policies to include but not limited to the ACI Code of Business Conduct and Ethics.</li><li>Owns and oversees the monthly enterprise risk management (ERM) cadence for product-related risks across merchant and banking/payment software</li><li>Leads the first-line compliance function within the Payment Software division</li><li>Provides product governance and operationalization ensuring products are fully and accurately operationalized across required systems and in compliance with all required processes and policies. Example policies and processes support Product Lifecycle, Software Escrow, Third Party partners/software to name a few</li><li>Provide business operations functions for Third Party partnerships in support of the merchant and banking/software line of business </li><li>Lead a small, experienced team with clarity, accountability, and consistency to provide product governance, enterprise-grade risk management, first line compliance and required operational activities </li><li>Supports management reporting and analysis.</li><li>Perform other duties as assigned</li></ul> Knowledge, Skills and Experience needed to succeed in this role: <ul style="list-style-type: disc;"><li>Bachelor’s degree or equivalent work experience.</li><li>10 years of experience in Business Operations and Product Lifecycle development, 15+ preferred.</li><li>Leadership or management experience required. Demonstrated leadership and vision in managing staff groups and major projects or initiatives. Excellent computer skills and proficient in Excel, Word, and Outlook.</li><li>Excellent communication skills both verbal and written.</li><li>Excellent interpersonal skills and a collaborative management style.</li><li>Budget development and oversight experience.</li><li>A demonstrated commitment to high professional ethical standards and a diverse workplace.</li><li>Excels at operating in a fast pace, community environment.</li><li>Excellent people manager, open to direction and Collaborative work style and commitment to get the job done.</li><li>Ability to challenge and debate issues of importance to the organization.</li><li>Ability to look at situations from several points of view.</li><li>Persuasive with details and facts.</li></ul> Preferred Knowledge, Skills and Experience needed for this role: <ul style="list-style-type: disc;"><li>Project Management Certification </li><li>MBA preferred</li><li>Experience managing and leading teams</li><li>Experience in Product Lifecycle Development </li><li>Experience in Business Unit Operations </li><li>Experience in Process and Policy development, implementation and governance</li><li>Ability to build strong working relationships across the organization including Product, Finance, Sales Ops, IT, Legal, and other BU Operations team </li></ul> Work Environment:<ul style="list-style-type: disc; padding-left: 24px;"><li>Standard office or remote work environment </li><li>Majority of time spent working on a computer </li><li>Travel required (domestic and/or international), approximately 10–20%</li></ul> Core Capabilities:We seek colleagues who embody our core capabilities — these shape our culture and enable us to make a meaningful impact together:<ul style="list-style-type: disc; padding-left: 24px;"><li>Ensure Accountability: holding self and others accountable to meet commitments.</li><li>Drives Results: consistently achieving results, even under tough circumstances.</li><li>Customer Focus: building strong customer relationships and delivering customer-centric solutions.</li><li>Cultivate Innovation: creating new and better ways for the organization to be successful.</li><li>Collaborates: building partnerships and working collaboratively with others.</li><li>Courage: stepping up to address difficult issues, saying what needs to be said.</li></ul> Applicants must be currently authorized to work in the US on a full-time basis. This position does not offer sponsorship for employment visa status or work permit now or in the future.In return for your expertise, we offer opportunities for growth, career development, and a competitive compensation and benefits package—all within an innovative and collaborative work environment.Are you ready to help us transform the payments ecosystem? To learn more about ACI Worldwide, visit our web site at <a href="http://www.aciworldwide.com">www.aciworldwide.com</a> or <a href="https://careers.aciworldwide.com">careers.aciworldwide.com</a>, requisition #19026.ACI Worldwide is an AA/EEO employer in the United States, which includes providing equal opportunity for protected veterans and individuals with disabilities, and an EEO employer globally.An Important Notice About Recruitment Scams Job seekers should be aware of ongoing recruitment scams where individuals or organizations impersonate legitimate companies to offer fake job opportunities. These scams often involve requests for personal information, payments, or interviews through unofficial channels. Please be cautious and verify any communications claiming to be from our company (<a href="http://www.aciworldwide.com" target="_blank" title="http://www.aciworldwide.com/">www.aciworldwide.com</a> / @aciworldwide.com). The ACI Worldwide recruitment team will always follow official channels and will never request payment.#LI-LL1#LI-Norcross

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DISCLAIMER

Get Hired Faster With COMPANY_NAME!

1: COMPANY_NAME Smart Tools and Direct Employer Connections Help Speed Up Your Hiring Process

2: With Better Matches, Real-time Job Alerts, and Direct Employer Responses, COMPANY_NAME Helps Many Candidates Secure Interviews and Job Offers Within 15 to 30 Days!

3: The Type of Resume You Need to Get Priority Placement

4: Browse Full-Time, Part-Time, and Freelancing Roles With COMPANY_NAME

5: COMPANY_NAME Helps You Grow Your Career

6: The Easiest Way To Find A Job

7: Find Roles That Offer Growth, Culture & Benefits

8: Get Support With Resume, Interviews & Career Planning

9: Your Future Starts Today

10: Get Hired Within 15 to 30 Days With COMPANY_NAME

Dir Operations

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?