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Director Employee Experience Technology

June 17, 2026

<h1>Please reference the schedule and minimum qualifications listed below before applying.</h1>If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email macurecruiting@macu.com and every reasonable effort will be made to accommodate your needs in a timely manner.<h1>Job Summary</h1>The Director of Employee Experience (HR) Technology is responsible for shaping the future of how work gets done at Mountain America Credit Union by defining and advancing an enterprise HR technology and AI vision that elevates the employee experience and positions the organization for long-term innovation. Reporting to the VP of Human Resources, this leader leads and develops a strategic, forward-thinking HR technology team, partnering across data, operations, and the business to align priorities and deliver integrated, scalable solutions that advance the digital employee experience. The role blends strategy, innovation, and product leadership to ensure HR technology is not only effective today but leading into the evolving future of work.<h1>Job Description</h1>LOCATIONRemote & Hybrid-Remote Options AvailableMountain America Center9800 S Monroe StSandy, UtahSCHEDULEFull-Time<div><div>To be effective, an individual must be able to perform each job duty successfully: </div><div><ul><li>Own and advance HR’s technology and AI strategy, ensuring alignment with organizational strategy, governance standards, and risk management expectations. </li></ul></div><div><ul><li>Shape and lead AI governance for HR, including ethical use, data security, compliance, approval processes, and ongoing oversight. </li></ul></div><div><ul><li>Architect a cohesive digital employee experience across the full employee lifecycle, ensuring solutions are intuitive, scalable, and effective. </li></ul></div><div><ul><li>Develop, evolve and maintain an integrated HR technology/AI roadmap prioritizing initiatives based on business value, employee experience, and operational impact. </li></ul></div><div><ul><li>Lead and manage the HR product management and system analyst team(s), setting clear priorities, expectations, and performance outcomes. </li></ul></div><div><ul><li>Develop and coach well-trained, motivated, and professional staff while establishing credibility as an effective and responsive technology partner. </li></ul></div><div><ul><li>Define, implement, and drive best practices for product management and systems analysis, ensuring consistent standards, methodologies, and high‑quality execution across the team. </li></ul></div><div><ul><li>Drive enterprise integration and orchestration across HR Technology, partnering with data, operations, technology, and process owners to ensure intuitive end-to-end experiences. </li></ul></div><div><ul><li>Serve as a strategic advisor to HR leadership on technology capabilities, emerging trends, and opportunities to improve efficiency and effectiveness. </li></ul></div><div><ul><li>Evaluate the current landscape and recommend and apply best practices related to processes, workflows, tools, and internal and external resource alignment to increase consistency and reliability. </li></ul></div><div><ul><li>Oversee vendor relationships, system performance, and lifecycle management to ensure reliability, value, and alignment with business needs. </li></ul></div><div><ul><li>Ensure consistent execution, change management, and adoption of HR technology solutions. </li></ul></div><div><ul><li>Ensure HR technology/AI initiatives support strong employee experiences while enabling leaders and team members to make informed, data‑driven decisions. </li></ul></div><div><ul><li>Monitor outcomes and success metrics related to employee experience, system utilization, and operational efficiency, adjusting strategy as needed. </li></ul></div><div><ul><li>Perform other duties as assigned. </li></ul></div></div><div><div>KNOWLEDGE, SKILLS, and ABILITIES </div><div>The requirements listed are representative of the knowledge, skills, and/or abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. </div><div>Experience </div><div><ul><li>8+ years of experience in leading technology initiatives, preferably HR Technology solutions. </li></ul></div><div><ul><li>5+ years Product Management, with a focus on enterprise scale technology solutions. </li></ul></div><div><ul><li>5+ years’ leadership experience in a management role, overseeing technology product teams and system analysts. </li></ul></div><div>Education </div><div><ul><li>Bachelor’s degree in business, information systems or related field.  OR 3 combined years of progressive equivalent experience relevant to functional area. </li></ul></div><div><ul><li>Master’s degree preferred. </li></ul></div><div>Licenses, Certificates, Registrations n/a </div><div>Computer/Office Equipment Skills Demonstrated proficient skills with Microsoft 365 for corporate use, including CoPilot, Teams, Outlook, Word, PowerPoint, and Excel. </div><div>Other Skills and Abilities </div><div><ul><li>Results driven and proactive, with a strong sense urgency and accountability </li></ul></div><div><ul><li>A strategic approach, with the ability to lead and motivate your team </li></ul></div><div><ul><li>Able to promote and maintain high standards of customer service at all times improving outcomes for employees and Credit Union members. </li></ul></div><div><ul><li>Strong organizational and management skills promoting cross functional collaboration and mutual desire for results. </li></ul></div><div><ul><li>Excellent communication skills, both written and oral demonstrated through all levels within the organization, from end-user to senior management regarding business and IT needs. </li></ul></div><div><ul><li>Adaptive to change, responds positively to altered circumstances or conditions. </li></ul></div><div>Leadership and Organization Development </div><div><ul><li>Creates a sense of urgency and accountability in delivering objectives and a culture which fosters innovation and creativity </li></ul></div></div><div><div><ul><li>Develops multifunctional leadership </li></ul></div><div><ul><li>Coaches individuals to reach full potential, builds coaching capability in others </li></ul></div><div><ul><li>Helps orchestrate talent development & movement across the business unit or function </li></ul></div><div><ul><li>Leads work effectively & regularly across functions </li></ul></div><div><ul><li>Responsible for effectiveness of team(s) and performance results </li></ul></div><div>Scope and Strategic Impact </div><div><ul><li>Responsible for a business process in a function of notable risk and complexity </li></ul></div><div><ul><li>Directs multiple related teams or function with significant and critical organization-wide impact </li></ul></div><div><ul><li>Operates with autonomy on operational matters, accountable to BU Leadership </li></ul></div><div><ul><li>Limited to no revenue generation responsibilities (except for sales) </li></ul></div><div><ul><li>Has budget responsibility </li></ul></div><div><ul><li>Actively develops strategic plan for the function or business processes with VP </li></ul></div><div><ul><li>Sets objectives for self and/or a team/project members </li></ul></div><div><ul><li>Delivers the results that have a tangible impact for function or business process </li></ul></div><div><ul><li>Adapts strategy to changing conditions </li></ul></div><div><ul><li>Identifies external threats and opportunities and adapts strategy to changing conditions </li></ul></div><div><ul><li>Strategic planning horizon generally 1 - 3 years </li></ul></div><div><ul><li>Actively participates in building BU plan </li></ul></div><div>Analytical Thinking & Problem Solving </div><div><ul><li>Applies company level financial and economic perspectives to decision making and problem solving </li></ul></div></div><div><div><ul><li>Uses substantial intuition and experience to complement data </li></ul></div><div><ul><li>Gathers and analyzes information at an expert level </li></ul></div><div><ul><li>Manages the resolution of complex or unusual business problems </li></ul></div><div><ul><li>Applies analytical thinking, problem identification and solving and decision making </li></ul></div><div><ul><li>Implementation of solutions requires a medium-term view </li></ul></div></div>***This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.***#INDGEN#LI-BH1Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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