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DIRECTOR OF OPERATIONS

May 29, 2026

Save this job Email Tweet Facebook LinkedIn Compensation: $90,000 to $100,000 per year Description Crescent Hotels & Resorts is seeking a Director of Operations to join the vibrant and high-performing Aloft Scottsdale—a dynamic lifestyle hotel in one of the country’s most energetic markets. At Crescent, we don’t just operate hotels—we create experiences. We are known for our commitment to excellence, innovation, and, most importantly, our people. We celebrate your career, invest in your growth, and provide a culture where you can truly shine. At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright. We Are Committed To Providing You With <ul><li>Highly competitive annual salary of $90,000 -$100,000 based on experience</li><li>An exceptional benefit plan for eligible associates & your family members</li><li>401K matching program for eligible associates</li><li>Flexible scheduling to allow you to focus on what is important to you</li><li>Discounts with our Crescent managed properties in North America for you & your family members </li></ul>Essential Job Functions <ul><li>Implement and manage hotel’s daily quality process including goal communication, associate improvement, compliance with Crescent standards of product and performance, service recovery and problem resolution. Disseminate feedback from comment cards, guest satisfaction and service failure measurements and coach accordingly.</li><li>Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.</li><li>Communicate both verbally and in writing to provide clear direction to staff.</li><li>Assign and instruct Rooms Division Department Managers in details of work. Observe performance and encourage improvement. Monitor hotel occupancy and make staffing adjustments accordingly. Supervise and review cost and inventory controls.</li><li>Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Prepare written correspondence to guests. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps or problem resolution by using experienced judgment and discretion.</li><li>Supervise the budgeting, forecasting, training, motivating and staffing of the Rooms Department including: Telephone, Housekeeping Services, Front Office, Laundry, Concierge and Guest Services.</li><li>Prepare Forecast expenses and actual results for the Rooms Division revenue and expenses. Review Security logs daily for significant incidents, and coordinate with department heads all enforcement of policy and/or improvements in service needed.</li><li>Work closely with the General Manager in establishing and monitoring policies and guidelines in the day to day operation of the hotel to ensure profitability and consistency. Solve problems of detail that come up in the course of the work.</li><li>Plan, organize, chair, attend and/or participate in various hotel meetings such as: Staff Meetings, Rooms Division Meetings, Executive Committee Meetings, Quality Teams Meetings, etc.</li><li>Comply with attendance rules and be available to work on a regular basis.</li><li>Perform any other job-related duties as assigned. </li></ul>Required Skills/Abilities <ul><li>A minimum of 3 years of rooms, front desk, and guest service experience is required.</li><li>A minimum of 2 years of rooms leadership experience is required. </li></ul>Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Save this job Email Tweet Facebook LinkedIn

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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