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Director of Revenue Cycle Management & Credentialing

June 3, 2026

About Us:<div> Heartbeat Health is the leading virtual-first cardiovascular care company in the country, providing patients with convenient, high-quality heart care through a combination of telemedicine, diagnostics, and virtual care programs. By leveraging real-time data and AI-powered insights, Heartbeat Health empowers providers and patients with personalized treatment plans, reducing hospitalizations and improving long-term heart health outcomes. Heartbeat Health is redefining how cardiovascular care is delivered in the digital age, led by our medical group of cardiologists, advanced practitioners, nurses, and care coordinators. </div> About the Role:We are a nationwide virtual cardiology organization seeking a Director of Revenue Cycle Management & Credentialing to lead and continuously improve the revenue cycle and credentialing functions that power our growing multi-state provider network. This role owns end-to-end accountability for the full revenue cycle and oversees provider credentialing and payer enrollment across government and commercial payers. The Director will lead RCM operations across internal teams and external partners, lead the credentialing team, and serve as the owner of RCM and credentialing performance, reporting, and continuous improvement. This is a high-impact role responsible for ensuring strong financial outcomes, payer enrollment integrity, and operational visibility as the organization scales claims volume in a multi-state, multi-payer specialty care environment. The Director reports to the SVP of Clinical Operations. Key Responsibilities Revenue Cycle Management <ul style="margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;"> <li style="font-size: 11pt; font-family: Arial, sans-serif; margin-left: -12pt;"> Own end-to-end accountability for the full revenue cycle, including charge capture, claim submission, denial management, payment posting, AR follow-up, patient billing, and collections. </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; margin-left: -12pt;"> Manage RCM execution across internal staff and external vendors as appropriate, including SLA oversight, performance management, escalation, and ensuring full visibility into work completed on the organization’s behalf. </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; margin-left: -12pt;"> Lead continuous improvement of RCM processes and the supporting technology stack, with a focus on financial visibility within clinical workflows and reduction of manual handoffs. </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; margin-left: -12pt;"> Develop and implement new RCM processes and workflows that improve scalability, reduce manual work, and support consistent execution across internal teams </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; margin-left: -12pt;"> Build and maintain reporting and analytics on denial trends, payer performance, AR aging, reimbursement, provider productivity, and collection rates. </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; margin-left: -12pt;"> Drive initiatives to reduce denial rates, accelerate cash collection, and improve net collection percentage. </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; margin-left: -12pt;"> Continuously evaluate the optimal mix of internal and external RCM resources and lead the expansion or restructuring of those resources as the organization scales. </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; margin-left: -12pt;"> Partner with clinical operations, finance, and technology teams to align RCM priorities with broader organizational goals. </li> </ul> Credentialing & Payer Enrollment <ul style="margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;"> <li style="font-size: 11pt; font-family: Arial, sans-serif; margin-left: -12pt;"> Lead and mentor the credentialing function, including direct management of the Credentialing Specialist(s) and any future team growth. </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; margin-left: -12pt;"> Serve as the organization’s subject matter expert on provider credentialing, payer enrollment, and the connection between credentialing operations and revenue cycle outcomes. </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; margin-left: -12pt;"> Ensure timely initial credentialing, re-credentialing, and payer enrollment across government and commercial payers in all states of operation. </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; margin-left: -12pt;"> Optimize credentialing turnaround time and proactively manage payer enrollment timelines to prevent revenue interruption. </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; margin-left: -12pt;"> Maintain accurate provider records and ensure data integrity between credentialing systems (CAQH, payer portals, internal databases) and billing systems. </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; margin-left: -12pt;"> Analyze credentialing- and enrollment-related denial trends and implement corrective actions. </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; margin-left: -12pt;"> Stay current on payer regulations, telehealth credentialing requirements, and licensure rules across all states where the organization operates. </li> </ul> Strategic & Cross-Functional Leadership <ul style="margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;"> <li style="font-size: 11pt; font-family: Arial, sans-serif; margin-left: -12pt;"> Build the long-term RCM and credentialing roadmap aligned with organizational growth. </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; margin-left: -12pt;"> Prepare regular reports for the SVP of Clinical Operations and executive leadership on RCM and credentialing performance, risks, and opportunities. </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; margin-left: -12pt;"> Support audits, compliance reviews, and process improvements across both functions. </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; margin-left: -12pt;"> Represent RCM and credentialing in cross-functional initiatives, including payer contracting, new market expansion, and new clinical program launches. </li> </ul> About You:<div> <ul style="margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;"> <li style="font-size: 11pt; font-family: Arial, sans-serif; margin-left: -12pt;"> Bachelor’s degree in Healthcare Administration, Business, Finance, or a related field required; advanced degree preferred. </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; margin-left: -12pt;"> 7+ years of progressive experience in healthcare revenue cycle management, including leadership experience. </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; margin-left: -12pt;"> Demonstrated experience leading both RCM operations and provider credentialing/payer enrollment functions. </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; margin-left: -12pt;"> Strong background in multi-state, multi-payer environments; telehealth or virtual specialty care experience strongly preferred. </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; margin-left: -12pt;"> Experience managing RCM operations across internal teams and external vendors, including SLA oversight and performance accountability. </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; margin-left: -12pt;"> Working knowledge of clearinghouses, EMR billing modules, ERA processing, and end-to-end claims workflows. </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; margin-left: -12pt;"> Familiarity with specialty care billing workflows, including chronic care management and transitional care management, preferred. </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; margin-left: -12pt;"> Strong knowledge of government payer enrollment requirements (Medicare, Medicaid, VA, Tricare) and commercial payer enrollment. </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; margin-left: -12pt;"> Proficiency with credentialing platforms and payer portals (e.g., CAQH). </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; margin-left: -12pt;"> Excellent analytical skills with the ability to translate RCM and credentialing data into operational insight and executive reporting. </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; margin-left: -12pt;"> Strong project management skills with the ability to manage multiple workstreams, providers, and payer relationships simultaneously. </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; margin-left: -12pt;"> Excellent communication skills and the ability to build relationships across clinical, operational, technology, and executive teams. </li> <li style="font-size: 11pt; font-family: Arial, sans-serif; margin-left: -12pt;"> High attention to detail, accuracy, and ability to meet strict deadlines. </li> </ul> </div> About Our Culture:<div> <ul style="margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;"> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> We are mission-driven: we're revolutionizing the way cardiovascular care is delivered </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> We are fast-paced & agile: we move quickly, iterate often, and value experimentation </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> We are remote-first: flexibility, autonomy, and trust are at the core of how we operate </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> We care about diversity: diversity allows us to build an excellent patient experience </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> We care about each other: we are stronger together through a culture of mutual respect and active support. </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status </li> </ul> </div>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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