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Director, UX Design, Agent Experience

June 29, 2026

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Imagine shaping digital tools that empower Spectrum’s field sales agents to engage customers confidently, streamline their workflows and close sales efficiently. As Director of UX Design for Agent Experience, you will lead a team crafting intuitive, modern solutions for real-world selling environments, guiding how AI-enabled products are designed and delivered. Your leadership will directly influence agent performance and customer satisfaction, driving business success with every project.

How You’ll Make an Impact

Lead the execution of UX/UI design for digital tools that support Spectrum’s field sales agents selling internet, wireless and TV offerings
Manage and mentor a team of UX and UI designers, focusing on developing junior talent and elevating design practices
Provide hands-on direction on user flows, wireframes, prototypes, and experience quality to ensure seamless agent journeys
Collaborate closely with Product Managers and Engineering teams to translate agent needs and business objectives into effective digital experiences
Support and shape AI-enabled workflows that accelerate the software development lifecycle, improving concept development and iteration speed
Strengthen alignment between product requirements, design output and engineering implementation for consistent delivery
Use research, analytics and agent feedback to refine experiences and inform design decisions throughout the development lifecycle

Working Conditions

Office environment
Occasional travel as needed
This position is eligible for our Hybrid Work Policy. Eligible employees can work from home up to one day each week

What You’ll Bring to Spectrum

Required Qualifications

Education

Bachelor’s degree in UX Design, Interaction Design, Human-Computer Interaction or a related field
Advanced degree in a design-related discipline or equivalent practical experience in UX/UI design

Experience

8+ years solving UX problems in eCommerce
4+ years leading teams within large, complex taxonomies
Experience managing UX teams to accomplish complex deliverables aligned with business goals

Skills

Proven expertise designing digital products, workflows and mobile-first experiences for sales or customer-facing teams
Strong hands-on skills in user flows, wireframes, prototypes, interaction design and high-fidelity visuals
Demonstrated ability to lead end-to-end design execution in partnership with Product Management and Engineering
Experience using research, analytics, experimentation and user feedback to inform design
Strong understanding of usability, accessibility and customer-centered design
Familiarity with scaling design systems, reusable components and documentation standards
Effective communicator of design rationale and recommendations to stakeholders
Experience in agile environments including sprint planning and delivery reviews
Success improving collaboration and workflow efficiency across Design, Product and Engineering
Familiarity with AI-enabled workflows and tools
Experience designing workflows that use AI to help teams work more efficiently, reduce manual effort, and accelerate execution
Ability to identify opportunities where AI can simplify tasks, reduce ambiguity, and improve day-to-day productivity for users and internal teams
Familiarity with AI-enabled tools and ways of working that support faster concept development, prototyping, iteration, and delivery
Understanding of how AI can improve collaboration across Design, Product Management, and Engineering through clearer requirements, stronger alignment, and reduced rework
Experience designing user experiences that incorporate AI assistance in practical, intuitive, and low-friction ways
Ability to translate AI capabilities into usable product experiences that help users complete work more quickly and confidently
Knowledge of human-centered design approaches for AI-assisted workflows, including clarity, trust, usability, and oversight
Familiarity with designing tools and interactions that support faster feedback loops, continuous improvement, and more efficient decision-making
Experience using data, research, and user feedback to refine AI-enabled experiences and improve effectiveness over time
Strong understanding of scalable design patterns, reusable components, and documentation practices that help teams move faster
UX/UI

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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