E-commerce Operations Assistant

What you'll be doing?

  • Process Orders: Manage and print order details from various e-commerce platforms, ensuring smooth operations across Shopee, Lazada, and TikTok Shop.
  • Coordinate Fulfillment: Provide accurate order information to picking and packing teams, contributing to efficient order processing.
  • Support Customers: Handle inquiries and provide timely responses, maintaining high service standards and customer satisfaction.
  • Manage Administration: Take charge of various paperwork and documentation, keeping operations organized and compliant.
  • Assist During Peak Periods: Be a key team player during high-volume times, ensuring timely order dispatch and maintaining customer satisfaction.
  • Adapt to Flexible Schedules: Work adaptable hours to support the 7-day operational coverage, contributing to the team's success.

Who are they looking for?

  • Educational Background: Candidates with SPM/STPM or equivalent qualifications are welcome to apply.
  • Language Skills: Proficiency in English and Bahasa Malaysia is essential for effective communication with customers and team members. Additional languages are beneficial for serving a diverse customer base.
  • Tech Savvy: Basic computer literacy and familiarity with e-commerce platforms to navigate daily tasks efficiently.
  • Detail-Oriented: Strong attention to detail and accuracy to ensure smooth order processing and customer satisfaction.
  • Organizational Skills: Excellent time management and organizational abilities to handle multiple tasks in a fast-paced environment.
  • Team Player: Good communication skills and ability to work collaboratively in a dynamic team setting.
  • Adaptable: Flexibility to work varying schedules, including weekends when necessary, to support operational needs.

Why you should consider this opportunity?

Our client offers an attractive remuneration package and other benefits, such as:
  • Competitive salary package
  • Performance-based incentives
  • Professional development opportunities
  • Friendly and supportive work environment
  • Career advancement potential within the e-commerce industry

How to apply

Ready to join this role? Click Apply now to submit your resume and share your availability and expected salary with us! We encourage applications from individuals of all backgrounds and experiences who are passionate about e-commerce and customer service.

All information received will be kept strictly confidential and will be used only for employment-related purposes.

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