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Employee Benefits Claims Team Leader (HYBRID OR REMOTE)

June 3, 2026

About the Role At Equitable, we help clients secure their financial well-being so they can pursue long and fulfilling lives- a mission we’ve honed since 1859. Equitable is seeking an experienced Employee Benefits Claims Team Leader, Claims Support to join our Disability and Absence Claims organization. This role will play a critical part in managing claims, fostering client relationships, and ensuring exceptional service delivery for one of our claim teams. Claims support will oversee internal team members who are designated/dedicated to specific customer groups that are high touch. We field inquiries and escalations from these customers. They work with internal partners to clarify and interpret policy information. They will be required to be customer-facing and take the lead on relationships with high profile customers. What You’ll Be DoingResponsibilities<ul><li>Claims Management: Oversees the end-to-end claims process for disability and/or leave of absence products. Ensures claims are processed accurately within regulatory and company guidelines.</li><li>Liaison for Internal Partners: Collaborate closely with distribution and other internal partners to ensure client needs are met. Provide clarification on policy interpretation, assist with amendment requests and help resolve claim escalations. </li><li>Client Relationships: Fosters strong relationships with clients to understand their needs and ensure high levels of satisfaction. Addresses and resolves any client issues or concerns promptly.</li><li>Team Leadership: Builds and leads high-performing internal claims teams. Provide coaching, mentorship, and development opportunities for team members. Sets performance goals for the teams.</li><li>Compliance: Ensures all claims processes comply with relevant laws and regulations. Stays current regarding updated changes in legislation and adjusts processes accordingly.</li><li>Stakeholder Management: Collaborates with internal departments, external partners, and other key stakeholders to execute a market-leading claims management experience.</li><li>Mentoring, Coaching and Support: This role will provide coaching and mentoring to the claims examiners as well as take referral tasks for complex items that require more tenured resources to administer ( e.g. amendments, account management related actions, systems issues) </li><li>Performs other duties as assigned.</li></ul> This position offers a flexible work schedule: it may be fully remote/hybrid. If you are located near one of our offices (e.g., Charlotte, NC; New York, NY; Syracuse, NY), a hybrid schedule with 2–3 days on-site per week is expected to foster collaboration and connection. The base salary range for this position is $68,000 - $92,000. Actual base salaries vary based on skills, experience, and geographical location. In addition to base pay, Equitable provides compensation to reward performance with base salary increases, spot bonuses, and short-term incentive compensation opportunities. Eligibility for these programs depends on level and functional area of responsibility.  For eligible employees, Equitable provides a full range of benefits. This includes medical, dental, vision, a 401(k) plan, and paid time off. For detailed descriptions of these benefits, please reference the link below. Equitable Pay and Benefits: <a href="https://portal.equitable.com/appentry/EDoxRedirect?node_id=A2023013000001" target="_blank" title="https://portal.equitable.com/appentry/edoxredirect?node_id=a2023013000001">Equitable Total Rewards Program</a> What You Will BringRequired Qualifications<ul><li>Bachelor’s degree or equivalent professional work experience </li><li>5+ years of client facing experience in Employee Benefits / Group Insurance Claims organization</li><li>3+ years of people leadership experience with excellent team management abilities</li><li>Specific experience with Short Term Disability, Long Term Disability and/or Paid/Unpaid Leaves</li></ul> Preferred Qualifications<ul><li>Strong understanding of technology and industry trends</li><li>Excellent client relationship management skills</li><li>Strong verbal, written communication, and presentation skills</li><li>Comfortable dealing with complexity and ambiguity and able to explore multiple solutions</li><li>Previous experience with FINEOS Claims software platform highly desired</li><li>Previous experience with Salesforce platform a plus</li></ul> Skills Claims Management: Expertise in delivering a positive claims experience for Disability and/or Leave of Absence products, such as Short Term Disability, Statutory Disability Coverages, Long Term Disability, or State Paid Leaves. Proficient in deploying strategies and techniques to ensure claims processing meets the highest standards of accuracy, compliance, and efficiency.Effective Communications: Proficient in effective communication concepts, tools, and techniques. Capable of transmitting, receiving, and accurately interpreting ideas, information, and needs through the application of appropriate communication behaviors. Essential for managing client relationships and team interactions.Leadership: In-depth knowledge of leadership practices and processes. Skilled in using strategies and techniques to inspire and guide internal claims teams towards achieving both short-term objectives and long-term goals.Data Analysis and Interpretation: Advanced proficiency in claims data analysis techniques and tools. Ability to interpret complex data sets to make informed decisions and drive continuous improvement initiatives. Skilled in using date to identify trends, root causes, and opportunities for enhanced processes. About Equitable At Equitable, we’re a team committed to helping our clients secure their financial well-being so that they can pursue long and fulfilling lives. We turn challenges into opportunities by thinking, working, and leading differently – where everyone is a leader. We encourage every employee to leverage their unique talents to become a force for good at Equitable and in their local communities. We are continuously investing in our people by offering growth, internal mobility, comprehensive compensation and benefits to support overall well-being, flexibility, and a culture of collaboration and teamwork. We are looking for talented, dedicated, purposeful people who want to make an impact. Join Equitable and pursue a career with purpose. Click <a href="https://nam11.safelinks.protection.outlook.com/?url=https://equitable.com/careers-at-equitable&data=05|02|Kathleen.Gutierrez@equitable.com|494f00e80c794ba8bd3708de51f27594|0ed45188c60545118b803a5831be1abc|0|0|639038298990637645|Unknown|TWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ==|0|||&sdata=+Ess4Br6w/j5ydEtqhj0rgkZL/+V6ZLB+dX5T6F2pmk=&reserved=0" target="_blank">Careers at Equitable</a> to learn more. ********** Equitable is committed to providing equal employment opportunities to our employees, applicants and candidates based on individual qualifications, without regard to race, color, religion, gender, gender identity and expression, age, national origin, mental or physical disabilities, sexual orientation, veteran status, genetic information or any other class protected by federal, state and local laws. NOTE: Equitable participates in the E-Verify program. If reasonable accommodation is needed to participate in the job application or interview process or to perform the essential job functions of this position, please contact Human Resources at (212) 314-2211 or email us at <a href="mailto:TalentAcquisition@equitable.com" target="_blank">TalentAcquisition@equitable.com</a>.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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