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Engagement Manager

June 17, 2026

About UsAutomation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry’s first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics—all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential.Our opportunity:At Automation Anywhere, the leader in Agentic Process Automation (APA), we’re transforming how businesses work, and we’re looking for an Engagement Manager to play a key role in that mission. In this role, you’ll serve as a trusted partner to our customers, building strong relationships, guiding them through their automation journey, and ensuring successful delivery across the project lifecycle. Your work will directly influence customer satisfaction, long-term value, and the impact of our Agentic Process Automation (APA) platform across global organizations. If you’re energized by driving outcomes, elevating customer experiences, and shaping the future of intelligent automation, we’d love to meet you.Who you’ll report to:Senior Director of Professional Services, Engagement Management, USALocation: Remote role within ColombiaYou will make an impact by being responsible for:<ul><li>Acting as the primary point of contact for assigned clients, fostering trust and building strong, long-term relationships</li><li>Collaborating with clients to understand their business needs, identify automation opportunities, and develop a clear roadmap for success</li><li>Managing the entire project lifecycle, from pre-sales and scoping to implementation and post-go-live support</li><li>Overseeing project teams, including solution architects, developers, and project managers, ensuring projects are delivered on time, within budget, and meet client expectations</li><li>Proactively managing client expectations, communicating project progress, risks, and issues effectively</li><li>Tracking and reporting on key performance indicators (KPIs) to measure project success and client satisfaction</li><li>Identifying and developing new business opportunities within existing client accounts</li><li>OKRs including Delivery, Revenue, and P&L</li></ul>You will be a great fit if you have: <ul><li>8+ years of experience in a client-facing role, ideally within the enterprise software/SaaS or IT services/consulting industry</li><li>Proven experience in managing complex projects from inception to completion</li><li>Strong understanding of Robotic Process Automation (RPA), Gen AI, and Intelligent Automation principles is a plus</li></ul>You excel in these key competencies: <ul><li>Excellent communication, interpersonal, and negotiation skills</li><li>Ability to build and maintain strong relationships with clients at all levels</li><li>Excellent project management and organizational skills</li><li>Proven ability to manage multiple priorities and deadlines in a fast-paced environment</li></ul>Ready to Revolutionize Work? Join Us.This is an opportunity to work with a global, passionate team pioneering technology that’s redefining the way people work, everywhere. Join us and discover the many ways that you can have an impact, achieve your potential, and go be great.Job Segment OR Key Words: SaaS, Project Management, Client Engagement, Leadership, B2B Software Solutions, Agent Process Automation, Gen AI, APA, Colombia, Professional Services#LI-DE1<div><div><div><div>All unsolicited resumes submitted to any @automationanywhere.com email address, whether submitted by an individual or by an agency, will not be eligible for an agency fee.</div></div></div></div>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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