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Engagement Manager, SMB

June 3, 2026

<p style="min-height:1.5em">Metaview is an AI company focused on recruiting. We build AI agents that help world-class companies hire with radically more speed and precision. We automate the toil, and augment the human for companies like Brex, Affirm, Deel, ElevenLabs, and Airtable.</p><p style="min-height:1.5em">Founded by <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.linkedin.com/in/siadhal/">Siadhal</a> and <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.linkedin.com/in/s16h/">Shahriar</a> after their experiences scaling Uber and Palantir, we’ve raised over $50m from top-tier investors. Most recently, Google Ventures led our series B. We’re growing 5x YoY, our customers are raving fans of the product, and our story has been covered in Fortune, Forbes, TechCrunch, and The Times.</p><p style="min-height:1.5em">It’s still day 0: Now is the time to re-engineer how work gets done with AI at the core, and our toughest challenges still lie ahead. We’re looking for people seeking the hardest, most fulfilling work of their lives.</p><div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div><h2><strong>How we work</strong></h2><p style="min-height:1.5em">We operate with one core principle: velocity. In practice, this means we:</p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Optimize everything we do around accelerating rate of learning.</p></li><li><p style="min-height:1.5em">Do truly <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.paulgraham.com/greatwork.html">great work</a></p></li><li><p style="min-height:1.5em">Communicate openly and directly, and with full context.</p></li></ul><p style="min-height:1.5em">All while maintaining a hard-earned reputation for craft and quality.</p><div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div><h2><strong>The role</strong></h2><p style="min-height:1.5em">We’re leading the way in building a new category of product and have successfully onboarded thousands of companies and tens of thousands of users already. With rapid expansion, we're looking for an <strong>Engagement Manager</strong> to help our SMB customers transform their hiring workflows with AI, driving adoption, retention, and long-term impact.</p><p style="min-height:1.5em">You’ll play a key role in guiding SMB customers through change management, enabling AI adoption at scale, and surfacing insights that sharpen our product and go-to-market strategies.</p><p style="min-height:1.5em">Key ownership areas:</p><ul style="min-height:1.5em"><li><p style="min-height:1.5em"><strong>Onboard like a pro:</strong> Deliver high-impact onboarding for new SMB customers, ensuring a smooth ramp and quick path to value.</p></li><li><p style="min-height:1.5em"><strong>Drive product adoption at scale:</strong> Use data to proactively identify and engage customers, helping them unlock key features.</p></li><li><p style="min-height:1.5em"><strong>Own account health:</strong> Track usage to detect risk, balancing higher-touch engagements with a scaled approach.</p></li><li><p style="min-height:1.5em"><strong>Solve problems fast:</strong> Jump in to support users when issues arise, coordinating with technical teams as needed.</p></li><li><p style="min-height:1.5em"><strong>Systematize what works:</strong> Help design and refine a scalable approach to Customer Success that supports thousands of users.</p></li><li><p style="min-height:1.5em"><strong>Champion the customer voice:</strong> surface key trends and collaborate with Product and Sales to shape the roadmap and sharpen GTM messaging.</p><div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div></li></ul><h2><strong>What you bring</strong></h2><ul style="min-height:1.5em"><li><p style="min-height:1.5em">2+ years’ experience in a customer/stakeholder-facing role. This could be in Consultancy, Customer Success, Sales, RevOps, or similar.</p></li><li><p style="min-height:1.5em">You get energised by meeting new people and spread that energy to them through your approach.</p></li><li><p style="min-height:1.5em">A confident communicator. Our customers need to feel like they are embarking on a journey with a partner who will guide them through the AI revolution and explain how it will impact recruiting.</p></li><li><p style="min-height:1.5em">A love for experimenting and trying new ideas without fear of iterating and failing.</p></li><li><p style="min-height:1.5em">Our brand is intelligent, low-bs, authentic and deeply customer-oriented. As a champion for our brand, you’ll need to be these things too.</p></li><li><p style="min-height:1.5em">Sharp, systematic, resilient, and motivated to win.</p></li><li><p style="min-height:1.5em"><strong>This will initially be a remote role based out of NYC with a view to going hybrid in the future.</strong></p></li></ul><div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div><h2><strong>Compensation</strong></h2><p style="min-height:1.5em">Base pay within our salary range is determined by a candidate's skills, expertise, or experience. For this role, our current base pay range is: <strong>$100,000 - $125,000</strong>.</p><div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div><h2><strong>What we offer</strong></h2><ul style="min-height:1.5em"><li><p style="min-height:1.5em">The best co-workers you’ll ever have, in an environment that fosters cohesion, collaboration, and performance.</p></li><li><p style="min-height:1.5em">Supreme rate-of-learning as we re-orient how the world works with AI.</p></li><li><p style="min-height:1.5em">High compensation, through cash and equity.</p></li><li><p style="min-height:1.5em">All the benefits you’d expect and more.</p></li></ul>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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