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Epic Cogito System Administrator - Intermediate

June 2, 2026

JOB DETAILS Department: IS&T Core Infrastructure FTE: 1.0 Shift(s): Days Location: Remote<span style="mso-ascii-font-family:Aptos;mso-ascii-theme-font:minor-latin;mso-bidi-font-family:" times="" new="" roman";mso-bidi-theme-font:minor-bidi;mso-hansi-font-family:aptos;mso-hansi-theme-font:minor-latin;"="">Current List of non-MN States where Hennepin Healthcare is an Eligible Employer: Alabama, Arizona, Arkansas, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Louisiana, Mississippi, Nevada, North Carolina, North Dakota, New Mexico, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, and Wisconsin.Purpose of this position: The Epic Cogito System Administrator (Intermediate) is responsible for the day-to-day administration, support, and optimization of Epic’s reporting and analytics ecosystem, with a focus on Clarity, Caboodle, and SlicerDicer. This hybrid role combines technical system administration with user-facing support for analysts and operational leaders. The Cogito System Administrator works closely with IT, Reporting Analytics, and Clinical/Operational teams to ensure reliable data flows, secure access, and effective use of Epic’s analytics tools.RESPONSIBILITIES<ul><li>Perform installations, upgrades, patching, and database configurations for IRIS and Epic</li><li>Monitor and troubleshoot any unusual system behavior and performance concerns</li><li>Performs backup, restores, and refreshes of Epic Cogito stack</li><li>Maintain system decision, setup, and configuration documentation</li><li>Monitor job schedules, ETL processes, and system performance to ensure stable and timely data delivery</li><li>Communicate Epic environmental activities (downtimes, upgrades, patches, refreshes) to all relevant parties</li><li>Conduct communications with vendors and other outside resources to resolve complex infrastructure issues when needed</li><li>Provide go-live and post go-live support</li><li>Provide regular and/or off hour on call support as scheduled</li><li>Perform other duties as assigned</li></ul> QUALIFICATIONSMinimum Qualifications:<ul><li>3 years’ relevant Epic Cogito (Clarity, Caboodle, Slicer Dicer) Administrator experience</li><li>Associates of Arts (AA) or Bachelor’s degree</li><li>Cogito Systems Administration Certification -OR-</li><li>An approved equivalent combination of education and experience</li></ul>Preferred Qualifications:<ul><li>Experience with reporting tools/platforms such as SSIS, PowerBI, Epic Cogito SQL, Tableau</li><li>Knowledge of healthcare operations and terminology</li><li>Demonstrate proficiency with Microsoft SQL Server and other relational databases. Hands on experience writing, tuning and troubleshooting T-SQL queries</li><li>Understanding of data warehousing concepts, including warehouse design principles and various ETL models</li><li>Experience in developing and maintaining ETL processes aligned with healthcare data standards</li></ul>Knowledge/ Skills/ Abilities:<ul><li>Solid understanding of Cogito Systems and intermediate knowledge of client systems deployments</li><li>Ability to work independently and provide timely status updates</li><li>Analytical, critical thinking, problem solving, and conflict resolution skills</li><li>Interpersonal, customer relationship, and teamwork skills</li><li>Ability to adapt to changes/challenges in organization strategy, priorities, and direction</li><li>Ability to explain or demonstrate technology in a manner suited to the audience (i.e., business, clinical, or technical team member)</li><li>Ability to write and adapt complex shell scripts/tools</li><li>Ability to work across teams to ensure IT system upgrades and deployments are conducted with minimal impact to the operation</li></ul>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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